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For Companies At a Glance
- Tasks: Join our team to resolve IT support issues and manage work queues.
- Company: We're a small UK IT organisation dedicated to professional support across Sussex.
- Benefits: Enjoy 25 days holiday, a pension scheme, and access to Udemy courses.
- Why this job: Be part of a dynamic team in a supportive environment with opportunities for growth.
- Qualifications: Experience in IT support, knowledge of networking, and a clean UK driving license required.
- Other info: 50% office-based and 50% on-site work; DBS check needed.
The predicted salary is between 30000 - 42000 £ per year.
Our client is a small UK based IT organisation who pride themselves on providing a professional IT Support Service across Sussex. They are now looking for an experienced 1st / 2nd line engineer to join their team based in Newhaven.
Position Overview
- Resolving IT support issues in a pressurised environment
- Managing work queues and prioritising IT support queries
- Ensuring customers' support issues are logged and recorded with sufficient detail
- Troubleshooting / network connectivity (50% office based, 50% on-site)
- Install, upgrade, support and troubleshoot IT Hardware
- Will need to be DBS checked
Position Requirements
- Experience in an IT support role
- Active Directory
- VoIP Technologies
- WordPress, HTML and CSS is desirable
- Good network knowledge (setting up routers, wireless networks, DNS & DHCP)
- Knowledge of Office 365 & servers
- Knowledge of networking and virtualisation
- Full UK clean driving license
Position Remuneration
- Monday to Friday 9am – 17:00pm
- 25 days holiday including bank holiday (extra day off each year of service)
- Pension Scheme
- Company events
- Pool car available for any trips
- Udemy business account / upskill & courses regularly
2nd Line Support Engineer employer: Jago Consultants
Contact Detail:
Jago Consultants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Active Directory and VoIP. Having hands-on experience or relevant certifications can really set you apart from other candidates.
✨Tip Number 2
Network with current or former employees of the company on platforms like LinkedIn. They can provide valuable insights into the company culture and the specifics of the role, which can help you tailor your approach during interviews.
✨Tip Number 3
Prepare for technical questions by brushing up on troubleshooting scenarios related to network connectivity and IT hardware. Being able to demonstrate your problem-solving skills in real-time can impress interviewers.
✨Tip Number 4
Show your enthusiasm for continuous learning by mentioning any relevant courses or certifications you've completed, especially those related to Office 365 or networking. This aligns well with the company's commitment to upskilling.
We think you need these skills to ace 2nd Line Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support roles, particularly focusing on 1st and 2nd line support. Include specific examples of troubleshooting and resolving IT issues, as well as any experience with Active Directory, VoIP technologies, and networking.
Craft a Strong Cover Letter: Write a cover letter that addresses the key requirements mentioned in the job description. Emphasise your experience with network connectivity, Office 365, and any relevant technical skills like WordPress, HTML, and CSS. Show enthusiasm for the role and the company.
Highlight Relevant Skills: In your application, clearly outline your skills related to the position. Mention your knowledge of DNS, DHCP, and virtualisation, as well as your ability to manage work queues and prioritise support queries effectively.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in an IT support role.
How to prepare for a job interview at Jago Consultants
✨Show Your Technical Skills
Be prepared to discuss your experience with Active Directory, VoIP technologies, and network troubleshooting. Bring examples of past issues you've resolved, especially those involving DNS, DHCP, and Office 365.
✨Demonstrate Problem-Solving Abilities
Expect scenario-based questions where you’ll need to showcase your troubleshooting process. Think about how you prioritise tasks in a pressurised environment and be ready to explain your approach.
✨Highlight Customer Service Experience
Since the role involves direct customer interaction, share examples of how you've effectively communicated with clients. Emphasise your ability to log and record support issues accurately and professionally.
✨Prepare for Practical Assessments
You might face practical tests related to setting up networks or troubleshooting hardware. Brush up on your hands-on skills and be ready to demonstrate your knowledge of IT hardware installations and upgrades.
