Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage customer queries and support operations while learning about international tax.
- Company: Caribou is revolutionising international tax for global businesses, making it accessible and affordable.
- Benefits: Enjoy generous EMI options, a book subsidy, pension, health insurance, and custom WFH setups.
- Why this job: Join a dynamic team, make a real impact, and grow your skills in a supportive environment.
- Qualifications: 1+ year in fintech or B2B support, strong communication skills, and a passion for customer service.
- Other info: Be part of a startup backed by top investors like Y Combinator and Accel.
The predicted salary is between 30000 - 42000 £ per year.
About Caribou
International tax is a rigged system. Tax rules get ever-more complicated, compliance gets more expensive, and the Big Four controls the expertise. They charge fees that only giant companies can afford, while smaller businesses are left flying blind. Caribou is a tax platform designed to make international tax accessible to every global business. We’re fixing Transfer Pricing first, where one million businesses are in need, but only ten thousand experts exist. Our backers include Y Combinator, Accel, Lakestar and angel investors who were founders or executives of leading companies in London and San Francisco.
About the Role
We’re looking for a Customer Support specialist to manage customer queries and help us build out our support function from the ground up. This role is perfect for someone with a strong customer focus, a passion for helping people, and a drive to learn and improve our product. We’re looking for a clear communicator who thinks from first principles and enjoys working in new and creative ways. You value speed, accuracy, and meaningful impact, and you’ve made significant contributions in your previous roles. You’re confident working independently but know when to collaborate to keep projects moving.
In this role, you will:
- Manage customer communications for the whole business
- Assist the team in thinking about complex customer problems
- Work directly with the Head of Tax on documentation, escalations, product updates, and communication with others to aid our customers
- Be taught everything you need to know about international tax and transfer pricing
- Assist with customer operations throughout the customer journey
- Help Caribou scale effectively by handling support requests over email and chat
- Own a critical piece of the feedback loop for improving our product, providing insight for the whole team
- Learn the Caribou platform inside and out to maximize effectiveness with our customers
Requirements for the role:
- Minimum 1 year of experience in a fintech or B2B support role
- Desire for ownership and growth in role over time
- Excellent verbal and written communication skills
- Ability to juggle multiple tasks through effective time management and prioritization
Perks & Benefits (for UK-based full-time employees):
- Generous EMI options
- 100% book subsidy
- Pension
- Health Insurance
- Custom WFH equipment setup
Customer Support Executive London employer: Caribou
Contact Detail:
Caribou Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Executive London
✨Tip Number 1
Familiarise yourself with Caribou's mission and values. Understanding their approach to making international tax accessible will help you align your answers during interviews and demonstrate your genuine interest in the company.
✨Tip Number 2
Brush up on your customer support skills, especially in a fintech or B2B context. Be prepared to discuss specific examples of how you've successfully managed customer queries and resolved complex issues in previous roles.
✨Tip Number 3
Showcase your ability to learn quickly by preparing to discuss how you would approach understanding international tax and transfer pricing. Highlight any relevant experiences where you had to learn new concepts rapidly.
✨Tip Number 4
Demonstrate your communication skills by practising clear and concise explanations of complex topics. This will be crucial in the role, so consider role-playing scenarios where you explain tax concepts to a non-expert.
We think you need these skills to ace Customer Support Executive London
Some tips for your application 🫡
Understand the Company: Familiarise yourself with Caribou and its mission to simplify international tax. Highlight your understanding of their platform and how it benefits smaller businesses in your application.
Tailor Your CV: Make sure your CV reflects your experience in customer support, particularly in fintech or B2B roles. Emphasise any relevant skills such as communication, problem-solving, and time management.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping customers and your desire to grow within the role. Mention specific examples from your past experiences that demonstrate your ability to manage customer queries effectively.
Showcase Your Communication Skills: Since excellent verbal and written communication is crucial for this role, ensure your application is clear, concise, and free of errors. Use professional language while still conveying your personality.
How to prepare for a job interview at Caribou
✨Know the Company Inside Out
Before your interview, make sure to research Caribou thoroughly. Understand their mission, the problems they aim to solve in international tax, and their unique approach to customer support. This knowledge will help you demonstrate your genuine interest in the role.
✨Showcase Your Communication Skills
As a Customer Support Executive, clear communication is key. Prepare examples from your past experiences where you effectively resolved customer issues or communicated complex information simply. This will highlight your ability to connect with customers and colleagues alike.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss how you've tackled challenging customer queries in the past. Think of specific instances where you used creative solutions to resolve issues. This will show that you can think critically and contribute to improving the support function at Caribou.
✨Express Your Desire for Growth
Caribou is looking for someone who wants to grow within the role. Be prepared to talk about your career aspirations and how you see yourself evolving in the company. This will convey your commitment to contributing to their success while developing your own skills.
