D&T Sector Technology Lead – I&L

CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting for a D&T Sector Technology Lead – I&L. In collaboration with the VP, Head of GWS Enterprise Digital & Technology, this role is responsible for the successful deployment of technology that enables the successful outcomes of Industrial & Logistics (I&L) clients and, therefore, of the I&L Sector itself.

This person must be a good communicator and able to understand and translate complex business and technical requirements into simple, value-driven technical solutions in critical, client-facing presentations. This person must be a good collaborator and able to bring key business, product and technical stakeholders together for scoping and solutioning of technology. The ideal candidate has a deep understanding of the CBRE Technology Platform and prop tech in general and is able to clearly articulate its value and differentiation both in written format and in oral, client-facing meetings.

Selling the value of the CBRE Technology Platform and problem solving in client-facing engagements occurs over the entire life of a contract with a client from early pursuit of new business through maintenance of the client relationship and on to the renewal phase of a contract. In addition to the above, we are also seeking a candidate with expertise in Artificial Intelligence (AI) applications within corporate real estate. The ideal candidate will have experience leveraging AI to enhance decision-making, optimize portfolio management, and improve operational efficiency.

This person must gain a good understanding of relevant business systems (both technologies owned and developed by CBRE Digital & Technology teams as well as those owned and developed by third party partners) as well as industry/sector requirements in general. This role performs analysis of business and user needs, documents requirements, and translates these into compelling technical solutions that drive value for our clients. This person must be comfortable with and skilled at leading complex, high-stakes conversations with clients (including at the C-suite level) on a regular and often urgent, last-minute basis.

• Partner with sector leadership in providing global support to a $3B sector across the full lifecycle of our accounts and their overall technology needs.
• Support Sales & Solutions teams during renewals and pursuits with a focus on how CBRE products provide value and strategic outcomes for our clients.
• Perform analysis of client requirements and facilitate discussions (both internally within CBRE and externally with clients) to further gather business and user needs on technology solutions and projects.
• Support the refinement of written responses of client RFPs to strategically address client-specific needs and to stress CBRE’s unique selling points with regards to technology.
• Collaborate with CBRE platform teams to identify technical solutions that support and enable the delivery of the services that they provide to our clients.
• Coordinate with Digital & Analytics Solutions Team on overall integrations between underlying technologies that support data-driven insights and strategic outcomes for our clients.
• Collaborate with Digital & Technology Solutions Team to ensure that their technology (pricing) budget properly reflects client needs, while minimizing costs.
• Lead the organization and coordination of technology demonstrations and pricing proposals to clients.
• Support resolution of technology challenges and roadblocks that impact the daily operations and success of our clients and account teams.
• Lead communications with Clients, Sector Leadership, Alliance Directors and on account Technology Leaders on emerging solutions and opportunities to participate in pilots of new technologies and develop Account specific Technology Roadmaps.
• Act as the “voice” of the customer in translation of customer needs to Agile development team by properly codifying intent, creating user stories, sizing work efforts, prioritizing needs and summarizing issues.
• Work closely with the business and Digital & Tech professionals including Product Managers, Designers, Systems Architects, Engineers in a collaborative environment to create strategic product roadmaps.
• Create/deliver correspondence, presentations, and other materials for senior leadership and clients in response to client inquiries and requests.
• Respond to client and CBRE Account inquiries and escalations involving technology.
• Interact with clients, internal and external, acting as a liaison between business and technology teams.
• Able to support global support calls and presentations.
• Perform other duties as assigned.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Bachelor's degree in business or computer related field and 6-10+ years of relevant experience in sales and solutioning for Digital (Information) Technology or Computer Science management. Extensive client-facing experience and ability to engage at the C-suite level is absolutely required.

Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information.

Ability to comprehend, analyse, and interpret complex documents. Ability to solve problems involving several options in situations. Requires advanced analytical and quantitative skills.

Requires in-depth knowledge of financial terms and principles.

Decisions made with thorough understanding of procedures, company policies, and business practices to achieve general results and deadlines. Responsible for setting work unit and/or project deadlines.

Must be able to travel internationally to client-facing meetings and presentations as needed.

As one of CBRE’s core global businesses, Global Workplace Solutions (GWS) provides end-to-end services to occupier clients across the entire lifecycle of a building. Our teams help companies improve their operations and reduce costs, through expert facilities management, project management, real estate and energy and sustainability services. Our dedicated teams work across all industries, and support clients ranging from global Fortune 500 companies to single, iconic buildings.