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For Companies At a Glance
- Tasks: Manage compliance and customer complaints in a remote role, ensuring regulatory obligations are met.
- Company: Join a fast-growing FCA-regulated motor finance brokerage focused on ethical customer outcomes.
- Benefits: Enjoy a salary of £30,000-£35,000, 25 days annual leave, and a free Christmas shutdown.
- Why this job: Be part of a proactive team that values integrity and offers a leading customer experience.
- Qualifications: Experience in compliance within motor finance and knowledge of FCA regulations is essential.
- Other info: This is a fully remote position, perfect for organised individuals who thrive independently.
The predicted salary is between 30000 - 35000 £ per year.
What's on offer:
- Salary: £30,000-£35,000 per annum
- Location: Fully Remote (UK-based only)
- Hours: Monday-Friday, 9:00am-5:00pm (4:00pm finish on Fridays)
- Annual Leave: 25 days + Bank Holidays + Free Christmas Shutdown
My Client is a fast-growing, FCA-regulated motor finance brokerage committed to delivering excellent customer outcomes through a highly compliant, ethical, and customer-first approach. They pride themselves on doing things the right way and are now looking to strengthen our team with an experienced, detail-oriented Compliance Officer.
The Role
We’re seeking a hands-on, experienced compliance professional with a solid background in motor finance to take full ownership of our compliance and complaints handling processes. This role is critical in ensuring we meet our regulatory obligations while maintaining an industry-leading customer experience.
This is a fully remote position, ideal for someone who is proactive, organised, and comfortable working independently.
Key Responsibilities:
- Manage and respond to customer complaints in full compliance with FCA DISP and Consumer Duty principles, ensuring fair customer outcomes.
- Maintain and develop internal compliance policies and procedures, promoting a culture of integrity and regulatory alignment.
- Oversee day-to-day regulatory obligations, including but not limited to:
- Insurance Distribution Directive (IDD)
- Commission disclosure requirements
- Credit broking permissions
What We’re Looking For:
- Proven experience in a compliance or complaints-handling role within the motor finance or wider consumer credit industry.
- In-depth working knowledge of FCA regulations, particularly Consumer Duty, DISP, and CONC.
- Confident communicator, capable of engaging effectively with the FCA and external stakeholders such as lenders and credit reference agencies.
- Exceptional attention to detail and strong communication skills - both written and verbal.
- Highly organised, proactive, and comfortable operating independently in a remote working environment.
If you are interested please call on (phone number removed)
Compliance Officer employer: Major Newton Aycliffe
Contact Detail:
Major Newton Aycliffe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Compliance Officer
✨Tip Number 1
Familiarise yourself with FCA regulations, especially those related to Consumer Duty and DISP. Being able to discuss these regulations confidently during your interview will demonstrate your expertise and commitment to compliance.
✨Tip Number 2
Prepare examples from your previous experience where you successfully managed compliance or complaints in the motor finance sector. Highlighting specific situations will showcase your problem-solving skills and attention to detail.
✨Tip Number 3
Research the company’s values and their approach to customer outcomes. Aligning your answers with their ethos during the interview can help you stand out as a candidate who shares their commitment to ethical practices.
✨Tip Number 4
Since this is a remote position, be ready to discuss how you manage your time and stay organised while working independently. Providing insights into your remote work strategies will reassure them of your ability to thrive in this environment.
We think you need these skills to ace Compliance Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in compliance and complaints handling, particularly within the motor finance or consumer credit industry. Use specific examples to demonstrate your knowledge of FCA regulations.
Craft a Strong Cover Letter: Write a cover letter that showcases your understanding of the role and the company's commitment to compliance. Mention your proactive approach and ability to work independently, as these are key traits they are looking for.
Highlight Key Skills: In your application, emphasise your exceptional attention to detail and strong communication skills. Provide examples of how you've successfully managed customer complaints and maintained compliance in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application to ensure there are no spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Compliance Officer.
How to prepare for a job interview at Major Newton Aycliffe
✨Know Your Regulations
Make sure you have a solid understanding of FCA regulations, especially Consumer Duty, DISP, and CONC. Brush up on these topics before the interview, as demonstrating your knowledge will show that you're serious about compliance.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific compliance scenarios or customer complaints. Think through some examples from your past experience where you successfully navigated similar situations, and be ready to discuss them in detail.
✨Showcase Your Communication Skills
As a Compliance Officer, you'll need to communicate effectively with various stakeholders. Be prepared to demonstrate your communication skills during the interview, whether through clear answers or by asking insightful questions.
✨Highlight Your Organisational Skills
Since this role requires a high level of organisation and the ability to work independently, share examples of how you've managed multiple tasks or projects in the past. This will help illustrate your proactive approach and suitability for remote work.
