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For Companies At a Glance
- Tasks: Drive software adoption and customer success through strategic planning and relationship building.
- Company: Join Cisco, a leader in tech innovation, transforming how data connects and protects organisations.
- Benefits: Enjoy flexible vacation policies, health insurance, and opportunities for community volunteering.
- Why this job: Be part of a collaborative team making a global impact in the AI era.
- Qualifications: Experience in technology architecture and software adoption plans is essential.
- Other info: This role may open in the future; apply now to be considered!
The predicted salary is between 36000 - 60000 £ per year.
Location: London, United Kingdom
Area of Interest: Customer Experience
Job Type: Professional
Travel: Up to 30%
Meet the Team
You will be joining a highly experienced and collaborative team that thrives on mutual support and shared expertise, working together with Customer Experience (CX) resources, Customer Success Specialists (CSS), Renewals teams, and Partners to ensure our customers achieve maximum value from our services, while driving Annual Recurring Revenue (ARR) growth through strong partnerships with Sales and Renewals teams.
Your Impact
You are proactive and strategic, with a passion for driving software utilization to accelerate business outcomes. You excel at crafting and implementing Technical Adoption Plans that optimize Return on Investment. Your ability to connect Cisco's offerings to success measures and remove adoption barriers is unmatched. You focus on driving ARR growth and work collaboratively with Renewals and Sales teams. You are skilled at identifying new opportunities and dedicated to ensuring customer success. As a Customer Success Manager, you play a key role in helping customers adopt Cisco technologies, driving value realization and growth. Acting as the primary point of contact, you guide customers through software adoption, enabling them to achieve their business and technical goals.
Your responsibilities include:
- Driving software utilization and value realization to support renewals and business growth.
- Proactively managing renewal risks, increasing customer retention, and facilitating workshops to review adoption progress and ensure successful onboarding.
- Building strong customer relationships to understand their challenges and objectives, and collaborating with Sales, Renewals, and other teams to identify impactful use cases.
- Acting as a technology advocate by providing insights to Cisco’s product teams and staying informed on the latest technologies, competitive landscape, and industry trends.
- Offering mentorship to customers to help them achieve their business and technical goals with Cisco technologies.
Minimum Qualifications
- Knowledge of a single technology architecture or CCIE/Industry equivalent certification
- Experience developing software adoption plans across technology portfolio
- Experience driving software adoption with customer executives and technical leaders
- Experience leading cross-functional virtual teams in a matrix organization
- Experience with recurring revenue concepts, margin and attrition
Why Cisco?
At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Simply put – we power the future. Fuelled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you.
Cisco is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.
Customer Success Manager Software Adoption employer: Cisco Systems, Inc.
Contact Detail:
Cisco Systems, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager Software Adoption
✨Tip Number 1
Familiarise yourself with Cisco's technology offerings and how they relate to customer success. Understanding the specific software solutions and their benefits will help you articulate how you can drive adoption and value for customers.
✨Tip Number 2
Network with current or former Customer Success Managers at Cisco or similar companies. Engaging in conversations about their experiences can provide valuable insights into the role and expectations, which can help you tailor your approach.
✨Tip Number 3
Showcase your ability to build relationships by connecting with potential colleagues on LinkedIn. Engage with their posts and share relevant content that demonstrates your knowledge of customer success and software adoption.
✨Tip Number 4
Prepare to discuss specific examples of how you've driven software adoption in previous roles. Highlighting measurable outcomes and your strategic approach will demonstrate your capability to excel in this position.
We think you need these skills to ace Customer Success Manager Software Adoption
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer success and software adoption. Use keywords from the job description, such as 'Technical Adoption Plans' and 'Annual Recurring Revenue', to demonstrate your fit for the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for driving software utilization and how your previous experiences align with the responsibilities outlined in the job description. Mention specific achievements that showcase your ability to build strong customer relationships.
Showcase Relevant Skills: Emphasise your skills in managing renewal risks and collaborating with cross-functional teams. Provide examples of how you've successfully driven software adoption in past roles, particularly with customer executives and technical leaders.
Proofread and Edit: Before submitting your application, carefully proofread your documents for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Customer Success Manager.
How to prepare for a job interview at Cisco Systems, Inc.
✨Understand the Role
Make sure you have a clear understanding of what a Customer Success Manager does, especially in the context of software adoption. Familiarise yourself with Cisco's offerings and how they relate to customer success. This will help you articulate how your skills align with the role.
✨Showcase Your Experience
Prepare to discuss your previous experience in driving software adoption and managing customer relationships. Use specific examples that demonstrate your ability to create Technical Adoption Plans and how you've successfully increased customer retention in the past.
✨Demonstrate Proactivity
Highlight instances where you've taken the initiative to solve problems or improve processes. As a Customer Success Manager, being proactive is key, so share stories that illustrate your strategic thinking and ability to identify new opportunities for customers.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, company culture, and how success is measured in this role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
