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For Companies At a Glance
- Tasks: Lead relationships with key enterprise clients and manage their success.
- Company: Join a mission-driven SaaS company focused on employee development and engagement.
- Benefits: Enjoy a high-impact role with opportunities for leadership and growth.
- Why this job: Shape customer success practices while working with global clients in a dynamic environment.
- Qualifications: 5+ years in customer success or account management in B2B SaaS required.
- Other info: This role offers a pathway to leadership for the right candidate.
The predicted salary is between 43200 - 72000 £ per year.
Our client is a mission-led, fast-scaling SaaS organisation delivering an innovative platform designed to support employee personal development and organisational engagement. With global clients across multiple sectors, the platform enables businesses to run powerful programmes that foster growth, retention, and connection.
Backed by recent investment and entering a new phase of strategic expansion, the company is now seeking a Senior Customer Success Manager to join their team and lead relationships with key enterprise clients.
The Opportunity
This is a fantastic opportunity to step into a high-impact role managing a portfolio of strategic, high-value accounts. As the Senior Customer Success Manager, you'll work closely with senior HR, L&D, and Talent stakeholders to ensure successful implementation, ongoing engagement, and long-term client satisfaction. You'll be central to shaping and improving customer success practices, with a pathway toward leadership for the right candidate.
Key Responsibilities
- Manage the full customer lifecycle for a portfolio of large enterprise accounts
- Lead onboarding and training to ensure clients launch successfully and with confidence
- Build and maintain strong relationships with senior client stakeholders across HR & L&D Talent functions
- Design and execute strategic success plans tailored to customer goals
- Conduct regular check-ins and Quarterly Business Reviews (QBRs), sharing insights and results
- Collaborate with internal teams (sales, product, support) to advocate for customer needs
- Proactively identify risks and opportunities to drive retention and growth
- Contribute to the evolution of customer success tools, processes, and documentation
About You
You will probably have 5 years + experience in customer success or account management within a B2B SaaS environment. Proven track record managing strategic accounts in the 25k to 100k+ range. Experience working with senior HR, L&D, or Talent stakeholders. Passion for people development, employee experience, or wellbeing.
Senior Customer Success Manager employer: Inventum Group (Formally Wells Tobias)
Contact Detail:
Inventum Group (Formally Wells Tobias) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Success Manager
✨Tip Number 1
Familiarise yourself with the latest trends in customer success, particularly within the SaaS industry. Understanding how leading companies are enhancing client relationships and retention strategies will give you an edge during discussions.
✨Tip Number 2
Network with professionals in the HR, L&D, and Talent sectors. Engaging with these stakeholders can provide insights into their needs and challenges, which will be invaluable when discussing your potential contributions to the role.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed strategic accounts in the past. Highlighting your experience with high-value clients will demonstrate your capability to handle the responsibilities of this role.
✨Tip Number 4
Showcase your passion for employee development and wellbeing during your interactions. This aligns with the company's mission and will help you connect with the team on a deeper level, making you a more attractive candidate.
We think you need these skills to ace Senior Customer Success Manager
Some tips for your application 🫡
Understand the Role: Take time to thoroughly read the job description for the Senior Customer Success Manager position. Understand the key responsibilities and required skills, especially the importance of managing relationships with senior HR and L&D stakeholders.
Tailor Your CV: Customise your CV to highlight relevant experience in customer success or account management within a B2B SaaS environment. Emphasise your track record with strategic accounts and any specific achievements that align with the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for people development and employee experience. Use specific examples from your past roles to demonstrate how you can contribute to the company's mission and client satisfaction.
Highlight Relevant Skills: In your application, make sure to highlight skills that are crucial for the role, such as relationship management, strategic planning, and collaboration with internal teams. Mention any tools or processes you've contributed to in previous positions.
How to prepare for a job interview at Inventum Group (Formally Wells Tobias)
✨Understand the Company Mission
Before your interview, make sure you understand the company's mission and values. This SaaS organisation is focused on employee personal development and engagement, so be prepared to discuss how your experience aligns with their goals.
✨Showcase Your Customer Success Experience
Highlight your previous experience in customer success or account management, especially within a B2B SaaS environment. Be ready to share specific examples of how you've managed strategic accounts and driven client satisfaction.
✨Prepare for Stakeholder Engagement Questions
Since you'll be working closely with senior HR, L&D, and Talent stakeholders, prepare to discuss how you've built and maintained relationships with similar clients in the past. Think of examples that demonstrate your ability to engage and influence key decision-makers.
✨Demonstrate Your Problem-Solving Skills
Be ready to discuss how you've proactively identified risks and opportunities in previous roles. The company is looking for someone who can drive retention and growth, so share examples of how you've successfully navigated challenges and contributed to customer success.
