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- Tasks: Engage with customers to help them find the right insurance products and close sales.
- Company: Join Cigna, a leading global healthcare insurance company with over 200 years of experience.
- Benefits: Enjoy hybrid work, competitive salary, bonuses, and a comprehensive benefits package.
- Why this job: Be part of a supportive culture that values internal promotions and personal development.
- Qualifications: Sales experience is preferred but not essential; strong communication skills are a must.
- Other info: No cold calling involved; flexible hours with no weekend work.
The predicted salary is between 36000 - 60000 £ per year.
Would you like to earn an uncapped & competitive bonus and join one of the largest international healthcare insurance companies in the world? Would you like to work hybrid, so you have the best of both worlds? Would you like to benefit from a top-class benefit package that benefits your family also? Would you like to join an organisation that takes pride in internal promotions and development?
About Cigna: Do you love sales and speaking to customers to help them find the product they need? Have you worked in sales in a highly regulatory environment? You might be just the person we are looking for! Cigna is one of the largest International Medical Insurers worldwide with our roots dating back over 200 years. With over 48,000 employees across the world and offices globally, we are looking to recruit a highly driven & passionate sales professional to join our fantastic organisation.
We offer a competitive basic salary as well as a generous and realistic on-target earning potential. In addition to this, we will also reward great performance with a discretionary annual bonus. This is a target-driven role and working at Cigna as a Sales Executive, you will need to bring bags of enthusiasm and drive. What’s just as important is that you have the motivation, passion and drive to be the best.
In this role, you will be responsible for your own database of leads that are provided, with no cold calling involved. These leads will be globally mobile individuals and your role will be to successfully communicate with these potential customers all around the world from different nationalities and cultures; therefore, great communication skills are essential. We put our customers at the heart of everything we do, so your ability to engage in client relationships and successfully close deals is key within this role. This will be done through building excellent relationships with customers.
The Position: As a Sales Executive, you will report to the Sales Manager and you will be responsible for handling incoming queries from web-based customers to meet their needs, with the goal of closing the sale. You will also be responsible for generating sales through outbound calls to leads generated via the website and work to problem solve and ensure an accurate, efficient, and smooth sales process. No cold calling is involved in this role, and you will have the opportunity to earn 50K plus yearly. We offer fantastic working hours to allow a positive work-life balance – no weekend working!
Main Duties / Responsibilities:
- Achieve sales targets pre-determined by management.
- Communicate regularly with members.
- Provide customer service excellence.
- Overcome objections and build successful relationships.
- Achieve/exceed set productivity and quality standards.
- Update in-house systems (Sales Force).
- Adhere to regulatory targets within our territorial limits.
- Sell with integrity and treat customers fairly.
- Interface effectively with internal colleagues, the client management team, the medical team staff etc. to resolve customer issues.
- Maintain accurate records and files as required.
- Actively support other team members and the achievement of team objectives.
- Identify potential process improvements and make recommendations.
- Carry out other ad hoc tasks as required to meet business needs.
Skills / Experience:
- Strong customer focus with the ability to identify and solve problems.
- Proven track record in Sales.
- Excellent interpersonal skills and a team player.
- Good verbal and written communication.
- Ability to exercise judgement.
- Ability to organise, prioritise and manage workflow.
- Basic system navigation and Microsoft application skills.
- Regulatory awareness.
- Proven track record in telemarketing insurance sales inbound and outbound, ideally in a non-advised sales process.
- 1 – 2 years’ experience in Sales is preferred but not essential.
In return, you will be rewarded with an attractive salary that is reviewed yearly, in-depth training, monthly paid bonus for achieving KPI’s, a yearly company performance bonus, life insurance, private health/dental care, an excellent pension plan, share scheme, discounts on products/services, daily allowance to help cover food/travel costs, modern offices, parking facilities, wellbeing programme and much more. One of the biggest attractions at Cigna is that we pride ourselves on internal development and promotion, so come and be a Cigna success story and send me your CV today as we have start dates approaching soon!
About Cigna Healthcare: Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
Telemarketing Lead Representative employer: The Cigna Group
Contact Detail:
The Cigna Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telemarketing Lead Representative
✨Tip Number 1
Familiarise yourself with Cigna's products and services. Understanding their offerings will not only help you in conversations but also demonstrate your genuine interest in the company during interviews.
✨Tip Number 2
Practice your communication skills, especially in a sales context. Role-playing scenarios can help you become more comfortable with overcoming objections and closing deals, which are crucial for this role.
✨Tip Number 3
Network with current or former employees of Cigna on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can give you an edge in your application process.
✨Tip Number 4
Stay updated on industry trends and regulatory changes in healthcare insurance. This knowledge will not only enhance your credibility but also show that you are proactive and well-informed, traits that Cigna values.
We think you need these skills to ace Telemarketing Lead Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant sales experience, especially in telemarketing or insurance. Use keywords from the job description to demonstrate that you meet the specific requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for sales and customer service. Mention your ability to build relationships and close deals, as these are key aspects of the role at Cigna.
Highlight Communication Skills: Since the role requires excellent communication skills, provide examples in your application of how you've successfully engaged with customers from diverse backgrounds and cultures.
Showcase Problem-Solving Abilities: Include instances where you've identified and solved problems in a sales context. This will demonstrate your capability to handle customer queries effectively, which is crucial for the position.
How to prepare for a job interview at The Cigna Group
✨Show Your Sales Passion
Make sure to express your enthusiasm for sales during the interview. Talk about your previous experiences and how they have shaped your passion for helping customers find the right products. Cigna values candidates who are driven and motivated, so let that shine through!
✨Demonstrate Communication Skills
Since this role involves engaging with a diverse range of customers, it's crucial to showcase your excellent communication skills. Prepare examples of how you've successfully built relationships with clients in the past, and be ready to discuss how you would handle objections or difficult conversations.
✨Understand the Regulatory Environment
Familiarise yourself with the regulatory aspects of the insurance industry, as this is a highly regulated environment. Be prepared to discuss how you would ensure compliance while still achieving sales targets. This knowledge will demonstrate your readiness for the role.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and customer service skills. Think of specific situations where you've had to overcome challenges or objections in sales, and be ready to explain your thought process and the outcomes.
