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- Tasks: Manage and support Charles River IMS systems for clients, ensuring optimal performance and user satisfaction.
- Company: Join Charles River, a leader in investment management solutions, now part of State Street.
- Benefits: Enjoy competitive pay, flexible work options, and comprehensive benefits including medical care and educational support.
- Why this job: Be part of a dynamic team improving financial services while making a real impact on client success.
- Qualifications: 3+ years in financial services with strong technical skills; degree in a relevant field preferred.
- Other info: Opportunities for travel and out-of-hours support; embrace diversity and community engagement.
The predicted salary is between 40000 - 60000 £ per year.
Company Profile: Charles River provides an end-to-end solution to automate front and middle office investment management functions across asset classes on a single platform. Delivered as a hosted service, the solution improves data quality and investment professional productivity, controls risk and lowers technology costs. Charles River serves more than 350 investment firms in over 40 countries in the institutional asset and fund management, private wealth, alternative investments, insurance, banking, and pension markets. Charles River was acquired by State Street in October 2018.
Background: A client-facing, business and technical staff position responsible for all aspects of managing production Charles River IMS systems for multiple Clients as part of the Charles River Software as a Service (SaaS) offerings which includes Application Management for hosted and non-hosted clients.
Responsibilities: This role will involve working closely with Clients, providing expert level remote management, administration and support for Client production Charles River IMS solutions, including:
- Client assistance in optimal use of the system
- User administration/privileges
- Parameter configuration changes
- System availability
- Application and database performance tuning
- Daily operational processing monitoring and support
- Charles River IMS and database software patches
- Charles River IMS version upgrades
- Assistance with problem support and resolution
- Business Continuity/Disaster Recovery assistance
- Working with Charles River colleagues to smoothly transition new Clients to production operation
- Working with vendors as partners to deliver a tightly integrated, seamless service to Charles River Clients
- Participation in the development and ongoing refinement, enhancement and continuous process improvement for the services
- Participation in the investigation, implementation, and operation of 3rd party tools to enhance/improve, automate, and streamline the delivery of the services
The role will involve periodic out of hours support and/or weekend work. Occasional travel to customer sites may be required for planning and review meetings.
Skills, Experience & Qualifications Required:
- Experience with Financial Services Investment Management, Trading or related systems highly preferable (e.g. Charles River IMS)
- Proven ability to partner with various internal departments to deliver superior customer service
- Experience in MS SQL Server, Oracle, and/or Sybase database configuration, operations, and basic administration functions
- Any experience with the following is preferred: servers, operating systems, networks, scripting, XML, programming languages, job scheduling software, system monitoring software and disaster recovery/business continuity
- Excellent customer service skills, technical troubleshooting skills, and interpersonal, verbal, and written communication skills
- Bachelor’s degree in a technical or analytical discipline such as Computer Science, IT, Financial Engineering, Engineering, Science, Economics, Maths or Statistics preferred
- Minimum of 3+ years’ relevant industry experience
About State Street: State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.
Work, Live and Grow: We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You’ll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.
Inclusion, Diversity and Social Responsibility: We truly believe our employees’ diverse backgrounds, experiences and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you. State Street is an equal opportunity and affirmative action employer.
Primary Systems Analyst, Charles River Development, Assistant Vice President employer: State Street Corporation
Contact Detail:
State Street Corporation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Primary Systems Analyst, Charles River Development, Assistant Vice President
✨Tip Number 1
Familiarise yourself with Charles River IMS and its functionalities. Understanding how the system operates will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of Charles River Development. They can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
✨Tip Number 3
Brush up on your SQL skills, as experience with MS SQL Server is crucial for this role. Consider working on small projects or exercises that involve database management to showcase your technical abilities.
✨Tip Number 4
Prepare to discuss your customer service experiences in detail. This role requires excellent interpersonal skills, so think of specific examples where you've successfully resolved client issues or improved service delivery.
We think you need these skills to ace Primary Systems Analyst, Charles River Development, Assistant Vice President
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in financial services, particularly with investment management systems like Charles River IMS. Use specific examples to demonstrate your technical skills and customer service abilities.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities of the role. Emphasise your experience in managing production systems and your ability to work closely with clients. Show enthusiasm for the position and the company.
Highlight Technical Skills: In your application, clearly outline your experience with MS SQL Server, Oracle, and Sybase. Mention any additional technical skills such as scripting, XML, or programming languages that are relevant to the role.
Showcase Problem-Solving Abilities: Provide examples in your application that demonstrate your technical troubleshooting skills and your approach to problem resolution. This is crucial for a role that involves client support and system performance tuning.
How to prepare for a job interview at State Street Corporation
✨Understand the Charles River IMS
Make sure you have a solid grasp of the Charles River Investment Management System (IMS). Familiarise yourself with its functionalities, especially in relation to client management and system performance. This knowledge will help you demonstrate your expertise during the interview.
✨Showcase Your Technical Skills
Be prepared to discuss your experience with MS SQL Server, Oracle, and Sybase. Highlight any relevant projects where you've configured or administered databases. If you have experience with scripting or programming languages, be ready to share specific examples of how you've used these skills to solve problems.
✨Emphasise Customer Service Experience
Since this role involves client-facing responsibilities, it's crucial to showcase your customer service skills. Prepare examples of how you've successfully partnered with clients or internal teams to resolve issues or improve service delivery. This will demonstrate your ability to provide superior support.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and technical troubleshooting skills. Think about past experiences where you had to manage system issues or client requests under pressure. Practising your responses will help you articulate your thought process clearly during the interview.
