Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a dynamic team to ensure top-notch guest service and efficient concessions operations.
- Company: Join Delaware North UK, a leader in hospitality at the iconic Emirates Stadium.
- Benefits: Enjoy 33 days holiday, free meals on event days, and a vibrant work environment.
- Why this job: Be part of thrilling events and create unforgettable experiences for guests.
- Qualifications: 3+ years experience in hospitality management; no degree required.
- Other info: Work at major sporting events and concerts, with opportunities for growth.
The predicted salary is between 28800 - 43200 £ per year.
The opportunity Delaware North UK is hiring a full-time Concessions Manager to join our team at Emirates Stadium in Islington, North London. In this exciting location, there are always opportunities to shine. As a Concessions Manager, you will be driving successful concessions operations, with your effective and passionate leadership of collaborative teams ensuring exceptional guest service, managing cost lines, and collaborating with Head of Concessions on financial planning.
If you are the quick-thinking, strong, and composed leader we are looking for, ready to share our vision for operational excellence in this incredible setting, take a shot at your career with us. Join our valued team at this extraordinary venue.
Pay
The expected pay for this role is Competitive.
What we offer
Lofty goals? We have them too. At Delaware North UK, we like a challenge, and talent and hard work are rewarded. Here, you’ll find yourself working at the coolest venues with some of the best team members. We’re looking to create the future of hospitality, so if you’re ready to take the next step, score your next career goal with us and see why Delaware North is your best move yet. As our team member, you’ll receive:
- A generous 33-day holiday allowance (including bank holidays)
- Favourable pension contributions
- Free meal on event days
- Experience in a dynamic workplace hosting major sporting events and concerts, including Arsenal FC in Premier League football, Arsenal Women’s FC in Women’s Super League and cup competitions, music performances from Robbie Williams, and more in 2025, where it will be our best year yet
Help us delight the world by applying today.
What will you do?
- Collaborate with the Head of Concessions, culinary, and concessions teams to ensure effective operations, financial planning, and achievement of budgeted targets, while tracking event sales to support future planning and improve performance
- Manage and analyse event sales, stock, labour, wastage, and stock-to-cash to improve future event planning and profitability
- Create and implement action plans to improve guest experience and business performance
- Build strong relationships with senior business leaders and provide administrative assistance when needed, including proactively supporting recruitment, onboarding, and team member training, ensuring a high-performance culture focused on guest service excellence
- Ensure the operation complies with current health and safety, food hygiene, fire regulations, licensing laws, and trading standards, maintaining Delaware North’s policies and standards of excellence
More about you
- 3+ years’ experience, including 2+ years’ of managerial experience; no degree required
- Experience managing, guiding, and leading large teams within a high-volume, fast-paced catering or hospitality environment
- Knowledge of the Food & Beverage industry, preferably within a hospitality or catering environment
- Working with technology platforms within an operational environment is beneficial
Who we are
Since the Emirates Stadium opened in 2006, Delaware North has provided excellent guest experiences for all hospitality and food services. Seating up to 60,704 guests on Arsenal FC match days, with increased capacity for other events, the Emirates Stadium team has hosted many exciting concerts from Arctic Monkeys, Green Day, and Coldplay, gifting our team members adventures they will never forget. There are plenty of great experiences waiting for you at Emirates Stadium, so if you are fuelled by the buzz of the crowd to create exceptional guest experiences, join our team and apply today.
Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success. Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals. Together, we’re shaping the future of hospitality — come grow with us!
Concessions Manager, Emirates Stadium employer: Delaware North
Contact Detail:
Delaware North Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concessions Manager, Emirates Stadium
✨Tip Number 1
Familiarise yourself with the Emirates Stadium and its operations. Understanding the venue's unique challenges and opportunities will help you demonstrate your knowledge during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Network with current or former employees of Delaware North UK. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial when discussing your fit for the Concessions Manager position.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed teams in high-pressure environments. Highlighting your leadership skills and ability to drive performance will resonate well with the hiring team.
✨Tip Number 4
Stay updated on trends in the food and beverage industry, especially within hospitality. Being knowledgeable about current practices and innovations can set you apart as a candidate who is ready to contribute to operational excellence.
We think you need these skills to ace Concessions Manager, Emirates Stadium
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing teams within a high-volume, fast-paced catering or hospitality environment. Emphasise your leadership skills and any specific achievements that demonstrate your ability to drive successful operations.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for guest service excellence and your understanding of the food and beverage industry. Mention your experience with financial planning and how you can contribute to Delaware North's goals at Emirates Stadium.
Highlight Relevant Experience: In your application, be sure to detail your managerial experience, particularly any roles where you led large teams. Include examples of how you've improved guest experiences or business performance in previous positions.
Showcase Your Knowledge of Compliance: Demonstrate your understanding of health and safety regulations, food hygiene, and licensing laws in your application. This will show that you are not only a strong leader but also someone who prioritises operational excellence and compliance.
How to prepare for a job interview at Delaware North
✨Showcase Your Leadership Skills
As a Concessions Manager, you'll need to demonstrate your ability to lead and manage teams effectively. Prepare examples from your past experiences where you successfully guided a team through challenges or improved performance.
✨Understand Financial Planning
Familiarise yourself with financial planning concepts relevant to concessions operations. Be ready to discuss how you've managed budgets, tracked sales, and improved profitability in previous roles.
✨Emphasise Guest Experience
Delaware North values exceptional guest service. Think of specific strategies you've implemented in the past to enhance guest experiences and be prepared to share these during your interview.
✨Know the Venue and Its Events
Research the Emirates Stadium and the types of events it hosts. Showing that you understand the venue's unique atmosphere and challenges will demonstrate your enthusiasm and readiness for the role.
