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- Tasks: Join our Customer Success team to manage client relationships and ensure their success with our products.
- Company: Integral Ad Science is a leading platform for media measurement and optimisation in digital advertising.
- Benefits: Enjoy a dynamic work environment, opportunities for growth, and a commitment to diversity and inclusion.
- Why this job: Gain hands-on experience in the ad tech industry while developing valuable skills in a supportive culture.
- Qualifications: 1+ years in customer-facing roles; analytical skills and understanding of online advertising are essential.
- Other info: We encourage diverse applicants and offer a hybrid work model.
The predicted salary is between 28800 - 43200 £ per year.
As a part of our Customer Success team, this role offers potential to gain in-depth experience of the verification space within the advertising industry. Under the direction of your manager, you will finesse your technical, communication, and commercial skills.
What you’ll do:
- Understand the digital advertising ecosystem of advertisers, agencies, platforms, publishers, and media technology partners
- Build a solid understanding of all IAS products and processes
- Manage a dynamic, high-volume list of clients
- Oversee the lifecycle and all aspects of client health including on-boarding, value realization, and renewal, while spearheading further adoption of IAS services
- Act as the lead point of contact and account owner for all matters specific to assigned clients, providing problem resolution and escalations in a timely manner
- Prepare regular reporting and data analysis of client activity
- Identify at-risk scenarios and work with internal/external stakeholders to build & enact solutions
- Attend external meetings and present to clients
- Create process and methodology documentation
- Develop client relationships to incorporate a deep understanding of client goals
- Communicate client needs and act as an internal advocate for owned clients
What you’ll need:
- 1+ years experience in customer facing roles. Ad tech, agency or brand experience preferred
- Strong analytical skills, with the ability to identify business issues, analyze data, draw conclusions, and develop actionable recommendations
- Understanding of online advertising and marketing industry
- Ability to learn quickly and grasp different processes and systems
- Enthusiasm to work in a fast-paced and demanding environment
- Ability to prepare clear and concise client-ready documents
- Exceptional organizational skills, with a proven track record of successfully managing projects to completion and precise attention to detail
- Ability to work independently as well as part of a team
- Fluency with Microsoft PowerPoint, Word, Excel
- Experience working in Salesforce is a plus
About Integral Ad Science:
Integral Ad Science (IAS) is a leading global media measurement and optimization platform that delivers the industry’s most actionable data to drive superior results for the world’s largest advertisers, publishers, and media platforms. IAS’s software provides comprehensive and enriched data that ensures ads are seen by real people in safe and suitable environments, while improving return on ad spend for advertisers and yield for publishers. Our mission is to be the global benchmark for trust and transparency in digital media quality.
Equal Opportunity Employer: IAS is an equal opportunity employer, committed to our diversity and inclusiveness. We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age. We strongly encourage women, people of color, members of the LGBTQIA community, people with disabilities and veterans to apply.
Junior Customer Success Manager employer: Integral Ad Science, Inc.
Contact Detail:
Integral Ad Science, Inc. Recruiting Team
compliance@integralads.com
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Customer Success Manager
✨Tip Number 1
Familiarise yourself with the digital advertising ecosystem. Understanding how advertisers, agencies, platforms, and publishers interact will give you a solid foundation to discuss client needs and solutions effectively.
✨Tip Number 2
Brush up on your analytical skills. Being able to interpret data and draw actionable insights is crucial in this role, so practice analysing case studies or reports related to customer success in the ad tech industry.
✨Tip Number 3
Network within the industry. Attend relevant events or webinars to connect with professionals in customer success and ad tech. This can provide valuable insights and potentially lead to referrals.
✨Tip Number 4
Prepare to demonstrate your problem-solving abilities. Think of examples from your past experiences where you've successfully resolved client issues or improved processes, as these will be key in interviews.
We think you need these skills to ace Junior Customer Success Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer-facing roles, particularly in ad tech or agencies. Emphasise your analytical skills and any experience with Salesforce, as these are key for the Junior Customer Success Manager position.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific IAS products or processes you are familiar with and how your skills align with the responsibilities outlined in the job description.
Showcase Your Communication Skills: Since this role requires strong communication abilities, consider including examples of how you've successfully managed client relationships or resolved issues in previous positions. This will demonstrate your capability to act as an internal advocate for clients.
Highlight Your Analytical Abilities: Provide examples of how you've used data analysis to identify business issues and develop actionable recommendations. This is crucial for managing client health and preparing reports, which are key aspects of the role.
How to prepare for a job interview at Integral Ad Science, Inc.
✨Know Your Products
Before the interview, make sure you have a solid understanding of all IAS products and processes. This will not only show your enthusiasm for the role but also demonstrate that you're proactive in learning about the company.
✨Demonstrate Analytical Skills
Be prepared to discuss how you've used analytical skills in previous roles. Think of specific examples where you've identified business issues, analysed data, and developed actionable recommendations. This is crucial for a Junior Customer Success Manager.
✨Showcase Communication Skills
As this role involves client interaction, practice articulating your thoughts clearly and concisely. You might be asked to present a scenario or solution, so being able to communicate effectively is key.
✨Prepare for Client Scenarios
Think about potential at-risk scenarios you might encounter in the role and how you would address them. Be ready to discuss how you would work with internal and external stakeholders to build and enact solutions.
