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For Companies At a Glance
- Tasks: Support colleagues with HR queries and guide them through policies and procedures.
- Company: Join BT, a leader in connecting people and technology for good.
- Benefits: Enjoy 24/7 online GP access, generous family leave, and career development support.
- Why this job: Be part of a diverse team that empowers employees and makes a real impact.
- Qualifications: Experience in HR roles and knowledge of UK employment legislation required.
- Other info: Flexible working options available; we encourage diverse applicants to apply.
The predicted salary is between 28800 - 43200 £ per year.
Join BT as an Ask HR Advisor in Birmingham.
About People & Culture Team
The BT People and Culture team is dedicated to fostering an inclusive, innovative, and engaging work environment where every employee can thrive. We focus on attracting, developing, and retaining top talent, ensuring that our workforce is equipped with the skills and support needed to drive our business forward. By championing diversity & wellbeing, promoting continuous learning, and being focused on delivering value for our organisation, we create a culture that empowers our people to deliver exceptional results for our customers and communities. Aligned with BT's vision to "connect for good," we amplify the power of people and technology to help solve some of the UK’s biggest challenges and build meaningful connections.
Why this job matters
Ask HR is a team of HR advisors providing support and guidance for all colleagues across BT Group. For complex queries requiring further investigation, Ask HR will guide or hand off to the relevant specialist team. This role provides invaluable day-to-day people advisory support to managers across BT Group. As an online advisor, you will support on a mixture of people related matters by guiding them to policy and procedure, providing advisory support on informal processes, and providing guidance on how to request support for formal case management. The role will support the triage of new cases/queries, transferring cases into different categories, and assessing case priority and complexity.
Skills and experience you'll need
- Experience in a fast-paced, demanding HR role, with experience dealing with people related issues.
- Knowledge of people relations processes such as sickness absence, performance management, grievance, and misconduct.
- A good general knowledge of UK employment legislation and people processes.
- Ability to assess cases in a timely and efficient manner, interpret data, use judgment to assess risk, and be confident in escalating where necessary.
- Understand the need for confidentiality regarding documents processed, systems maintained, and access to confidential material within the HR community.
- Work effectively and efficiently with various stakeholders to deliver a first-class service, be seen as personable, and support each other to achieve SLAs and overcome problems.
- Must have good listening skills and the ability to clearly articulate and advise on resolutions in a way that our colleagues will understand, both written and verbally, as well as having a positive attitude and professional telephone manner.
- Desirable - hold or be working towards Level 3 CIPD.
What's in it for you?
- Online GP – Giving you access to a GP via telephone or video 24/7 for both you and your immediate family, fully funded by us.
- Market leading paid carer’s leave, up to 2 weeks off for carers to give that bit of extra support to our colleagues who are caring for family or friends who are disabled, ill or elderly.
- Family Leave - Equalised maternity, paternity, and adoption leave and it gives all parents 18 weeks full pay and 8 weeks half pay in the first year however they choose to grow their family.
- Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
- Support in carving your own career path. We are passionate about developing our people and we’ll support you in achieving the career you want.
- Volunteering days, so you can give back to your local community.
- Optional Private Healthcare and Dental, to protect you and your family.
A Few Points To Note:
Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch. We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us. Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you’re excited about this role but your past experience doesn’t align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.
Ask HR Advisor employer: BT Group
Contact Detail:
BT Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ask HR Advisor
✨Tip Number 1
Familiarise yourself with BT's People and Culture values. Understanding their commitment to diversity, inclusion, and employee wellbeing will help you align your responses during interviews and demonstrate that you share their vision.
✨Tip Number 2
Network with current or former employees of BT, especially those in HR roles. They can provide insights into the company culture and the specific challenges faced by the Ask HR team, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've successfully handled complex HR issues. Being able to articulate your problem-solving skills and how you manage sensitive situations will set you apart from other candidates.
✨Tip Number 4
Showcase your understanding of UK employment legislation and people processes during any discussions. This knowledge is crucial for the role, and demonstrating your expertise will reassure the hiring team of your capability to handle the responsibilities.
We think you need these skills to ace Ask HR Advisor
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an Ask HR Advisor. Familiarise yourself with the key skills and experiences required, such as knowledge of UK employment legislation and people relations processes.
Tailor Your CV: Customise your CV to highlight relevant experience in HR roles, particularly those involving people-related issues. Emphasise your ability to assess cases efficiently and your understanding of confidentiality in HR matters.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for fostering an inclusive work environment. Mention specific examples from your past experiences that demonstrate your advisory skills and ability to handle complex queries.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that your writing is clear and professional, reflecting the positive attitude and communication skills required for the role.
How to prepare for a job interview at BT Group
✨Understand the Role
Before your interview, make sure you thoroughly understand the responsibilities of an Ask HR Advisor. Familiarise yourself with people-related issues such as sickness absence and performance management, as well as BT's commitment to diversity and wellbeing.
✨Showcase Your Experience
Be prepared to discuss your previous HR experience in a fast-paced environment. Highlight specific examples where you've successfully dealt with complex queries or provided advisory support, demonstrating your ability to assess cases efficiently.
✨Communicate Clearly
During the interview, focus on articulating your thoughts clearly and concisely. Use examples to illustrate your points, and ensure you convey your understanding of UK employment legislation and people processes in a way that is easy to understand.
✨Emphasise Confidentiality
Since confidentiality is crucial in HR roles, be ready to discuss how you handle sensitive information. Share any relevant experiences that demonstrate your commitment to maintaining confidentiality and your understanding of its importance in the HR community.
