IT Support Specialist

Are you interested in contributing and helping to shape the future of the world’s energy? If so, read on. Fusion, the process that powers the Sun and Stars, is one of the most promising options for generating the cleaner, carbon-free energy that our world badly needs. UKAEA leads the way in realizing fusion energy, partnering with industry and research for groundbreaking advancements. Our goal is to bring fusion electricity to the grid, supported by tomorrow's power stations. In pursuit of our mission, UKAEA embraces core values: Innovative, Committed, Trusted, and Collaborative.

As an employee of UKAEA you will benefit from:

• Outstanding defined benefit pension scheme.
• Corporate bonus scheme up to 7% and a Relocation allowance (if eligible).
• Flexible working options including family friendly policies.
• Employee Assistance Programme and trained Mental Health First Aiders.
• Generous annual leave allowance starting with 25 days, plus 3 days Christmas closure and 2.5 privilege days, in addition to UK bank holidays.
• Wide range of career development opportunities.
• A vibrant culture committed to equality and being fully inclusive.

The salary for this role is £34,568 (inclusive of a Specialist Allowance). Onsite working is expected for 5 days a week, however, we actively support requests for flexible working. This role is based at the following site: Culham, Oxfordshire.

This role requires employees to complete an online Baseline Personnel Security Standard (BPSS), including The Disclosure & Barring Service (DBS) checks for criminal convictions.

The role is part of the IT Support team within the Enterprise Infrastructure Solutions Unit at UKAEA, which manages centrally provided IT services and infrastructure across UKAEA sites. The IT Support Specialist will provide 1st line (Service Desk) and 2nd/3rd line (IT Support) services for business and operational systems, covering:

• Microsoft Office 365 apps (Outlook, Teams, SharePoint, etc.)
• Windows OS, with some Mac and Linux support
• Imaging & application deployment (WDS, SCCM, Endpoint, Intune)
• Active Directory, network storage, networking, printing, and telecoms
• Support for remote & hybrid working (VPN, NoMachine, SecurID, MFA)
• Hardware support (desktops, laptops, peripherals)

Strong communication skills are essential for effective interaction with users across all levels of technical ability. The role also includes handling high volumes of hardware requests (laptops, desktops, accessories), and collaborating with other IT teams (Networks, Servers, Security) to resolve incidents and requests. Adherence to ITIL/ITSM practices is expected to maintain high-quality service delivery.

Qualifications

Essential:

• A-level or equivalent (e.g., Apprenticeship, BTEC, HNC) in an IT or science-related subject, with a minimum of two years in an IT Support environment.
• Strong knowledge of Microsoft Windows 10/11, PC imaging, application deployment, and office software (MS Teams, Outlook, Word, Excel) including licensing.
• Understanding of IT security practices such as malware protection, password management, phishing prevention, and software updates.
• Excellent verbal communication skills; experienced in supporting both technical and non-technical users, including remote technologies like VPN, SecurID, and MFA.
• Ability to work well under pressure, collaboratively in a team, and independently with strong self-motivation.

Desirable:

• Analytical approach to troubleshooting with working knowledge of macOS and Linux operating systems.
• Experience in liaising with third-party suppliers to resolve technical issues and support services.
• Proficient in remote working tools (Forticlient, NoMachine, SecurID, MFA) and supporting meeting room technologies and software such as Zoom and Microsoft Teams.

If you haven't already, please ensure that you have updated your CV prior to submitting an application. Once you have applied, please let your line manager know and you will then be contacted in regards to an interview.