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- Tasks: Provide technical support for Nuance speech recognition software via phone and email.
- Company: Foundever is a global leader in customer experience with 170,000 associates worldwide.
- Benefits: Enjoy training, career growth, incentives, and team events while working remotely.
- Why this job: Join a dynamic team supporting innovative technology and make a real impact on customer experiences.
- Qualifications: Fluency in French and English, plus experience in customer service and technical support.
- Other info: This role is remote and accepting applications until 13.08.2025.
The predicted salary is between 30000 - 42000 £ per year.
Location: UK Remote, any Location, GB
Category: Operations
Required Language: French
Employment Type: Full time
Contract Type: Permanent
About Foundever
Foundever is a global leader in the customer experience (CX) industry with 170,000 associates worldwide. We support top brands with innovative CX solutions, technology, and expertise to deliver seamless customer experiences.
Support for Nuance Communications
Nuance, an American multinational software company, specializes in speech recognition software and related applications. Foundever provides technical and customer support for Nuance products in various European languages, including French.
Role Responsibilities
- Provide inbound technical support via phone and email to customers using Nuance speech recognition software.
- Troubleshoot issues related to software installation, profile creation, headset compatibility, dictation, vocabulary, and voice recognition.
- Escalate complex issues appropriately while conducting research and testing to resolve customer queries.
- Maintain knowledge of Nuance products and services, and ensure case logging complies with quality guidelines.
- Work effectively under pressure and meet performance targets.
Qualifications and Skills
- Fluency in French and English.
- Experience in customer service and technical support, particularly with speech recognition technology or related software.
- Knowledge of computer operating systems, MS Office, and communication tools like MS Teams.
- Good organizational skills and ability to work independently and in a team.
- Excellent communication skills and composure in challenging situations.
- Optional: CompTIA A+ certification training.
Working Hours and Benefits
Shifts are Monday to Friday, either 8:00-16:30 or 8:30-17:00. Benefits include training, career growth opportunities, incentives, employee benefits scheme, and team events.
Additional Information
This job is active and accepting applications. The posting is valid until 13.08.2025.
French Speaking Technical Support Advisor employer: Foundever
Contact Detail:
Foundever Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land French Speaking Technical Support Advisor
✨Tip Number 1
Familiarise yourself with Nuance products and their functionalities. Understanding the software you'll be supporting will not only boost your confidence but also help you answer customer queries more effectively.
✨Tip Number 2
Brush up on your technical troubleshooting skills, especially related to speech recognition technology. Being able to quickly diagnose and resolve issues will set you apart from other candidates.
✨Tip Number 3
Practice your communication skills in both French and English. Since you'll be dealing with customers in both languages, being articulate and clear will enhance the customer experience and demonstrate your proficiency.
✨Tip Number 4
Showcase your ability to work under pressure by preparing examples of past experiences where you've successfully managed challenging situations. This will highlight your resilience and problem-solving skills during the interview.
We think you need these skills to ace French Speaking Technical Support Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and technical support, especially with speech recognition technology. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your fluency in French and English. Mention specific experiences where you successfully resolved technical issues or provided excellent customer support.
Showcase Relevant Skills: In your application, emphasise your knowledge of computer operating systems, MS Office, and communication tools like MS Teams. Provide examples of how you've used these skills in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Foundever
✨Brush Up on Your Technical Knowledge
Make sure you're familiar with Nuance speech recognition software and related technologies. Review common troubleshooting steps for issues like installation and voice recognition to demonstrate your expertise during the interview.
✨Showcase Your Language Skills
Since fluency in French and English is crucial, practice speaking about your experiences in both languages. Be prepared to answer questions in French to highlight your proficiency and comfort level.
✨Prepare for Scenario-Based Questions
Expect to be asked how you would handle specific technical issues or customer interactions. Think of examples from your past experience where you successfully resolved problems or provided excellent customer service.
✨Demonstrate Your Composure Under Pressure
The role requires working effectively under pressure, so be ready to discuss times when you've managed stressful situations. Highlight your organisational skills and ability to maintain a calm demeanour while meeting performance targets.
