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For Companies At a Glance
- Tasks: Lead a vibrant team to deliver amazing customer service and delicious food.
- Company: Join Carebrook, the dynamic franchisee of Pret a Manger, where joy and teamwork thrive.
- Benefits: Enjoy a positive work culture, growth opportunities, and a supportive team environment.
- Why this job: Be part of a fun, inclusive workplace that values your input and promotes personal growth.
- Qualifications: No specific experience required, just a passion for great service and teamwork.
- Other info: This role is only open to UK residents or those with existing work rights.
The predicted salary is between 28800 - 43200 ÂŁ per year.
We’ve carved out a unique culture here at Carebrook (Pret Franchisee), where joy prevails, whether in the way we interact with customers or with each other, and there’s a positive atmosphere and a real team spirit. We stick to five principles to make everything work: we stay hungry, we care deeply, we share joy, we grow together and we welcome everyone. Join us to see what it’s like to work in a place where you can truly grow and thrive.
DRIVE MY SUCCESSION
- To support my GM in putting in place a robust Family Tree and Plan Bs for each role to ensure business needs are met.
- To drive Team Happiness by role modelling Pret’s Values and Behaviours and by bringing Joy of Pret and fun to my team and customers.
- To embrace the Thoughtful Leadership Principles (Being Kind, Honest and Generous).
- To support in-house training, legal compliance training and graduations by ensuring that they are carried out following the agreed standards and guidelines and at the right time. This includes completing Journals and reviews accordingly.
- To contribute to minimising turnover by following the Turnover Principles.
- To regularly complete 1:1s to review the team’s performance using Pret Behaviours, KPIs and SMART targets.
- To contribute to the team’s wellbeing by promoting and nurturing a healthy work-life balance.
- To support my GM with following up meaningful actions from Pret’s Big Conversation.
DRIVE MY BUSINESS
- Amazing service
- To ensure the team consistently delivers Amazing Customer Service by following the 6 Key Points of Service.
- To ensure the Speed of Service Principles are embedded in the shop and as a result we provide fast, friendly and efficient service consistently.
- To ensure the Coffee Calling System is effective, creates buzz and delivers the right drink to the right customer.
- To ensure centrally driven Joy of Pret events are well planned, executed and appropriately supported.
- To encourage customer loyalty by empowering the team to use Joy of Pret initiatives.
- To strive to achieve a perfect Mystery Shopper score every week by putting customers first and by coaching the team to see the shop through customers’ eyes.
- To ensure the team consistently delivers delicious food by following the 6 Key Points of Production.
- To ensure the 11-Step Production Process is always followed to guarantee our customer safety and that each product is accurately made and labelled.
- To ensure the team understand and follow the Production Principles putting the customers’ needs first and never compromising on quality or freshness.
- To ensure the shop food range matches customer demand.
- To continually develop the team’s knowledge about the quality of our food and coffee.
- To ensure our Barista Prepared Drinks are made by trained employees consistently, and to the highest standard.
- To ensure no Made to Sell (MTS) rejects are on display in our Langars.
- To make sure Food Safety and Health & Safety Standards are consistently followed to maintain the safety of the team and customers.
- To ensure the shop is clean, safe and the equipment well maintained at all times.
- To take corrective action immediately on issues that affect customers, the team or sales.
- To follow the Managing By Walking Around (MBWA) principles, proactively monitoring Pret standards and seeing the shop through customers’ eyes.
- To ensure corrective training and coaching takes place to address any issues identified.
- To drive sales and profit through the Big 4 (Forecasting, Rota, Ordering & Production).
- To contribute to labour efficiency considering customers, team and business needs.
- To continuously analyse and review shop results, proactively reacting to any challenges or obstacles and contributing to a clear action plan to improve business profitability.
- To analyse stock take results, taking control of any issues by following the 7 Steps of Unaccounted.
- To ensure Pret’s Financial standards are always followed to minimise risk and ensure the safety of my team.
- To review the Coffee Manning, Till Manning, Hot Food plan or any other relevant report to maximise opportunities to increase sales on each day part.
- To always follow merchandising guidelines and to ensure marketing is used effectively to drive sales.
DRIVE AND EMBED CHANGE
- To be the promoter of change; effectively communicating with the team through daily team briefs, staff meetings, effective and planned 1:1s. This includes attendance at area meetings.
- Positively promote Pret, protecting our business integrity and escalating any causes of concern relating to this to my GM.
- To actively follow up with the team with any new standard or initiative to ensure this is successfully implemented and embedded in the shop.
- To listen to and give constructive feedback and seek ideas from the team to encourage two-way communication in the shop.
- To build a network with other AMs to share best practice and keep abreast of area initiatives.
- To monitor my Key Roles’ attendance to Key Role meetings and actions are effectively followed through.
This role is only open to applicants within the UK or who already hold the right to work in the UK - we are not able to sponsor VISAs at this time.
Assistant Manager - Front of House - Pret a Manger employer: Carebrook
Contact Detail:
Carebrook Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager - Front of House - Pret a Manger
✨Tip Number 1
Familiarise yourself with Pret a Manger's core values and principles. During your interactions, whether in interviews or networking, demonstrate how your personal values align with theirs, especially around joy, teamwork, and customer service.
✨Tip Number 2
Showcase your leadership skills by discussing past experiences where you successfully managed a team or improved customer service. Be ready to share specific examples that highlight your ability to drive team happiness and performance.
✨Tip Number 3
Engage with current employees on social media platforms like LinkedIn. Ask them about their experiences and any tips they might have for succeeding in the role. This can provide valuable insights and help you stand out during the application process.
✨Tip Number 4
Prepare to discuss how you would handle specific challenges related to customer service and team management. Think of scenarios that could arise in a fast-paced environment like Pret, and be ready to articulate your problem-solving approach.
We think you need these skills to ace Assistant Manager - Front of House - Pret a Manger
Some tips for your application 🫡
Understand the Company Culture: Before applying, take some time to understand Carebrook's unique culture and values. Highlight how your personal values align with their principles of staying hungry, caring deeply, sharing joy, growing together, and welcoming everyone in your application.
Tailor Your CV: Make sure your CV reflects relevant experience that aligns with the responsibilities of an Assistant Manager at Pret a Manger. Emphasise any previous roles where you demonstrated leadership, customer service excellence, and team management.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Use specific examples from your past experiences to illustrate how you embody the qualities they are looking for, such as promoting team happiness and delivering amazing customer service.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a managerial position.
How to prepare for a job interview at Carebrook
✨Understand Pret's Values
Before the interview, make sure you know Pret's core values: stay hungry, care deeply, share joy, grow together, and welcome everyone. Be prepared to discuss how you embody these values in your previous roles.
✨Showcase Your Leadership Skills
As an Assistant Manager, you'll need to demonstrate your leadership abilities. Think of examples where you've successfully led a team, resolved conflicts, or improved team morale. Be ready to share these stories during the interview.
✨Emphasise Customer Service Experience
Pret prides itself on amazing customer service. Prepare to talk about your experience in delivering excellent service, handling difficult customers, and ensuring a positive atmosphere for both customers and staff.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle real-life situations in a fast-paced environment. Practice responses to common scenarios related to team management, customer service, and operational challenges.
