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For Companies At a Glance
- Tasks: Investigate and resolve complaints for Children’s Services and Adult Social Care.
- Company: Join a dedicated team in Newham focused on improving public services.
- Benefits: Enjoy a full-time role with opportunities for professional growth and collaboration.
- Why this job: Make a real impact by helping people and shaping better services.
- Qualifications: Experience with Stage 1 complaints and strong communication skills are essential.
- Other info: Ideal for empathetic problem-solvers who thrive in a dynamic environment.
The predicted salary is between 36000 - 60000 £ per year.
Job Opportunity: Resolution Lead Officer - People (PO2)
Newham | Full-Time | Children & Young People / Adults & Health Directorate
Are you a top-notch troubleshooter with a heart for people? Do you thrive on finding fair, swift solutions to problems and know your way around social care complaints? If you can handle sensitive enquiries like a pro and speak fluent "council lingo", you might just be who we need!
What You'll Actually Do:
- Investigate and resolve complaints for Children's Services and Adult Social Care
- Respond to MP and Councillor enquiries with professionalism and a sprinkle of empathy
- Work with senior managers and other teams to get the full picture and resolve things fast
- Draft clear, respectful responses that answer concerns and build trust
- Learn from complaints to help improve services - your voice matters!
- Help track trends and share learning to shape better public services
- Support cross-council collaboration for complaints that don't stay in one department
- Keep your casework tidy and on time - always!
What You'll Bring to the Table:
- Solid experience handling Stage 1 complaints - especially Children Act 1989 or Adults Social Care
- Strong writing, researching and people skills - you'll be talking to residents, MPs, and managers
- An eye for fairness and the confidence to challenge when needed
- An organised brain - juggling deadlines and cases is your thing
- A calm, diplomatic, empathetic nature - especially when emotions run high
- Passion for improving services and putting things right, not just pushing paper
Compliants Officer employer: Novax Recruitment
Contact Detail:
Novax Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Compliants Officer
✨Tip Number 1
Familiarise yourself with the specific complaints processes related to Children’s Services and Adult Social Care. Understanding the nuances of these areas will help you demonstrate your expertise during interviews.
✨Tip Number 2
Network with professionals already working in social care or local government. Engaging with them can provide insights into the role and may even lead to referrals, which can significantly boost your chances of landing the job.
✨Tip Number 3
Prepare for potential interview scenarios by practising how you would handle sensitive complaints. Think about real-life examples where you've successfully resolved issues, as this will showcase your problem-solving skills.
✨Tip Number 4
Stay updated on current trends and challenges in social care. Being knowledgeable about recent developments will not only impress your interviewers but also show your commitment to improving services.
We think you need these skills to ace Compliants Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and skills required for the Compliants Officer position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for resolving complaints and improving services. Use specific examples from your past experiences that demonstrate your problem-solving skills and empathy.
Highlight Relevant Experience: In your CV, emphasise your experience with handling Stage 1 complaints, particularly in social care settings. Include any relevant training or qualifications that support your application.
Proofread Your Application: Before submitting, carefully proofread your application materials for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Novax Recruitment
✨Showcase Your Troubleshooting Skills
Be prepared to discuss specific examples of how you've successfully resolved complaints in the past. Highlight your problem-solving approach and any innovative solutions you implemented.
✨Demonstrate Empathy and Communication
Since the role involves dealing with sensitive enquiries, practice articulating your thoughts with empathy. Use role-play scenarios to refine how you would respond to distressed individuals or challenging situations.
✨Familiarise Yourself with Relevant Legislation
Brush up on the Children Act 1989 and other relevant social care regulations. Being knowledgeable about these laws will show your commitment and understanding of the framework within which you'll be working.
✨Prepare for Team Collaboration Questions
Expect questions about how you work with others, especially senior managers and cross-departmental teams. Think of examples where collaboration led to successful outcomes and be ready to share them.
