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- Tasks: Manage tenancies, tackle neighbourhood issues, and support residents in Exeter and Plymouth.
- Company: Join a leading housing association focused on community and customer service.
- Benefits: Enjoy hybrid working, generous holidays, and ongoing professional development.
- Why this job: Make a real difference in your community while building strong relationships.
- Qualifications: Experience in housing management and strong communication skills are essential.
- Other info: A full UK driving licence is required for travel between locations.
The predicted salary is between 28800 - 43200 £ per year.
Location: Exeter (with regular travel to Plymouth)
Hybrid working available (community-based with office/home flexibility)
Make a difference where it matters most. We're working with a leading housing association who are looking to appoint a Locality Officer to join their friendly and customer-focused team in Exeter, covering a "patch" based in Plymouth.
In this role, you'll take ownership of your locality - working with customers, partners, and your team to build strong communities, manage tenancies, tackle neighbourhood issues, and support residents to thrive.
What You'll Be Doing:
- Delivering high-quality, mixed-tenure housing services with a focus on tenancy, lease, and neighbourhood management
- Managing a varied caseload including ASB, tenancy breaches, safeguarding, and fraud
- Working with customers and communities to build pride in place and improve neighbourhoods
- Building relationships with local stakeholders, support agencies, and local authorities
- Conducting regular estate inspections and contributing to property and place improvements
- Ensuring compliance with housing regulations, policies, and safeguarding practices
- Using data to proactively manage cases and deliver targeted support
- Supporting the wider locality team to meet customer satisfaction and service delivery targets
What We're Looking For:
- Previous experience in housing management, tenancy sustainment, ASB, or neighbourhood services
- Strong communication and problem-solving skills
- Comfortable working independently and across teams
- Able to manage a busy, varied caseload with competing priorities
- Knowledge of housing legislation and safeguarding best practices
- Confident using IT systems to manage data and maintain accurate records
- A full UK driving licence and willingness to travel across Plymouth and Exeter
Why Join?
- Be part of a forward-thinking, values-driven organisation
- Make a meaningful impact in your community
- Flexible working options with support for work-life balance
- Ongoing professional development
- Generous holiday and benefits package
Ready to join a team where your work directly supports people, homes, and communities? Apply today or contact us to learn more - we'd love to hear from you.
Locality Officer employer: Hatched Recruitment UK
Contact Detail:
Hatched Recruitment UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Locality Officer
✨Tip Number 1
Familiarise yourself with the local area of Plymouth and Exeter. Understanding the community dynamics, key stakeholders, and local issues will help you demonstrate your commitment to building strong neighbourhoods during interviews.
✨Tip Number 2
Network with professionals in the housing sector. Attend local community events or workshops related to housing management to meet potential colleagues and gain insights into the role of a Locality Officer.
✨Tip Number 3
Brush up on your knowledge of housing legislation and safeguarding practices. Being well-versed in these areas will not only boost your confidence but also show your dedication to compliance and best practices in the field.
✨Tip Number 4
Prepare examples from your past experiences that highlight your problem-solving skills and ability to manage a varied caseload. Be ready to discuss how you've successfully tackled similar challenges in previous roles.
We think you need these skills to ace Locality Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements for the Locality Officer position. Tailor your application to highlight how your skills and experiences align with these aspects.
Highlight Relevant Experience: Emphasise any previous experience in housing management, tenancy sustainment, or neighbourhood services. Use specific examples to demonstrate your problem-solving skills and ability to manage a varied caseload.
Showcase Communication Skills: Since strong communication is essential for this role, include examples of how you've effectively communicated with customers, partners, or stakeholders in past positions. This will help illustrate your capability to build relationships within the community.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in this role.
How to prepare for a job interview at Hatched Recruitment UK
✨Know Your Locality
Familiarise yourself with the areas of Exeter and Plymouth, especially the communities you will be working in. Understanding local issues and demographics will help you demonstrate your commitment to building strong communities during the interview.
✨Showcase Your Experience
Prepare specific examples from your previous roles that highlight your experience in housing management, tenancy sustainment, or dealing with ASB. Be ready to discuss how you've successfully managed a varied caseload and tackled neighbourhood issues.
✨Demonstrate Communication Skills
As a Locality Officer, strong communication is key. Practice articulating your thoughts clearly and confidently. You might be asked how you would handle difficult conversations with residents or stakeholders, so think through your approach beforehand.
✨Highlight Problem-Solving Abilities
Be prepared to discuss scenarios where you've had to solve problems creatively. The interviewers will want to see how you approach challenges, especially in managing tenancies and improving neighbourhoods. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
