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- Tasks: Provide top-notch IT support and troubleshoot tech issues for clients in a legal setting.
- Company: Join a global leader in the legal sector with impressive revenue growth and a commitment to talent development.
- Benefits: Enjoy a competitive salary, bonus scheme, and exceptional employee benefits.
- Why this job: Be part of a dynamic team delivering a white glove service and work on exciting projects.
- Qualifications: 3+ years of tech support experience, especially in a legal environment, with strong customer service skills.
- Other info: This role requires daily onsite presence; hybrid working is not available.
The predicted salary is between 36000 - 60000 £ per year.
We are partnering with our client as they look to recruit an experienced Onsite IT Support professional to join their London team offering a white glove service to internal clients and guests in their City of London office. They are specifically looking to professionals that have experience in a similar support role in the Legal Sector.
This is a varied front facing role, and you will be part of a team offering support across hardware, software, applications and systems. Alongside troubleshooting issues, you will also be tasked with activities such as setting up, configuring, and installing software on PCs, laptops, mobile devices, printers, networking equipment and supporting AV requirements.
Proud of the white glove / hotel style experience they offer, you must have proven experience within a similar role. In addition to supporting users and guests and their day to day needs you will also be invited to work on projects of varying sizes.
Our client is renowned for valuing and fostering their internal talent and are committed to ongoing professional development and training.
Skills and experience required:- A minimum of 3 years’ experience in offering a wide range of technology support, including hardware, software, applications and AV
- Experience in offering face to face / deskside support in a Legal environment
- Alongside your technical experience you must be able to evidence excellent customer service skills
In addition to the salary on offer, there is also a bonus scheme, and exceptional benefits extended to their staff. Due to the nature of the role there is a requirement to be onsite each day Monday to Friday. Unfortunately hybrid working is not an option.
Onsite IT Support / White Glove Service - Legal Sector employer: Eutopia Solutions ltd
Contact Detail:
Eutopia Solutions ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onsite IT Support / White Glove Service - Legal Sector
✨Tip Number 1
Make sure to highlight your experience in the legal sector during any networking opportunities. Attend industry events or join relevant online forums where you can connect with professionals already working in this field.
✨Tip Number 2
Demonstrate your customer service skills in conversations with potential colleagues or during interviews. Share specific examples of how you've provided exceptional support in previous roles, especially in high-pressure environments.
✨Tip Number 3
Familiarise yourself with the latest technologies and tools used in onsite IT support, particularly those relevant to the legal sector. This knowledge will not only boost your confidence but also show your commitment to staying current in the field.
✨Tip Number 4
Prepare for the interview by practising common technical questions related to hardware, software, and AV support. Being well-prepared will help you demonstrate your expertise and reassure the hiring team of your capabilities.
We think you need these skills to ace Onsite IT Support / White Glove Service - Legal Sector
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT support, particularly within the legal sector. Emphasise any relevant roles where you've provided face-to-face support and mention specific technologies you've worked with.
Craft a Strong Cover Letter: In your cover letter, explain why you're passionate about providing a white glove service. Mention your customer service skills and how they align with the company's values, as well as your enthusiasm for working in a dynamic team environment.
Showcase Relevant Experience: When detailing your work history, focus on your achievements in previous IT support roles. Use metrics to demonstrate your impact, such as the number of users supported or improvements made in service delivery.
Prepare for Technical Questions: Anticipate technical questions related to hardware, software, and AV support. Be ready to discuss specific troubleshooting scenarios you've encountered and how you resolved them, showcasing your problem-solving skills.
How to prepare for a job interview at Eutopia Solutions ltd
✨Showcase Your Technical Skills
Be prepared to discuss your technical expertise in hardware, software, and AV support. Highlight specific examples from your previous roles, especially within the legal sector, to demonstrate your capability in troubleshooting and resolving issues effectively.
✨Emphasise Customer Service Experience
Since this role requires a white glove service approach, it's crucial to showcase your customer service skills. Share anecdotes that illustrate how you've gone above and beyond to assist clients or colleagues, particularly in high-pressure situations.
✨Familiarise Yourself with the Legal Sector
Research the specific challenges and technologies used in the legal sector. Understanding the unique needs of legal professionals will help you tailor your responses and show that you're not just technically proficient but also aware of the industry's nuances.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Practice articulating your thought process when faced with common IT issues, especially those relevant to onsite support in a legal environment, to demonstrate your analytical skills.
