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- Tasks: Support IT systems, resolve helpdesk tickets, and maintain user accounts.
- Company: Join a leading company in premium door design and maintenance.
- Benefits: Enjoy a competitive salary, career development, and a supportive work environment.
- Why this job: Tackle exciting IT challenges while growing your skills in a dynamic team.
- Qualifications: Experience in helpdesk support, good communication, and a willingness to learn.
- Other info: Access to your own vehicle is required; SQL knowledge is a plus.
The predicted salary is between 24000 - 30000 £ per year.
Role: IT Support
Location: Mansfield
Salary: £28,000 - £30,000
Benefits:
- A collaborative and supportive work environment.
- On site parking.
- Opportunities for career development and training.
- Competitive salary and benefits package.
- Exposure to diverse and exciting IT challenges within a dynamic organisation.
Company:
Our client is a market leader in the design, manufacture, supply, and maintenance of premium doors and doorsets. Our expertise spans the full lifecycle of doorsets, ensuring they are not only of the highest quality but also maintained to exacting standards.
Role Overview:
To monitor and maintain the computer systems and networks within the organisation in a technical support role. To work on tickets issued from the IDSL Hub ticketing system, and to resolve them quickly and efficiently, elevating where necessary. Install and configure computer systems, diagnosing hardware/software faults and solving technical problems, either remotely or face to face. To help ensure the company is compliant to the current IT policy and fully protected against any cyber-attacks, and that backups are done securely and correctly.
Responsibilities:
- Work on Helpdesk tickets, helping the support team prioritise and resolve tickets within an acceptable timeframe.
- Setup and configure new computer hardware.
- Setup and maintain user accounts and permissions through AD.
- Setup and maintain user email accounts through Office 365.
- Aid the team with any new infrastructure installations, such as Servers/Switches and routers etc.
- Ensure that all users are adhering to company policies.
- Work with team on non-support daily duties such as patching of servers and unmanned devices, and any training.
Requirements:
- Previous experience in a helpdesk environment is necessary.
- Planning, organising and good communication skills.
- Access to own vehicle.
- Willingness to learn.
- Understanding of SQL would be very beneficial.
- Adaptable to changing circumstances and demands.
- Good knowledge of Microsoft Office 365, especially Excel as this is heavily used.
- Knowledge of Windows operating system.
- Good problem-solving skills.
- Knowledge of infrastructure setups would be advantageous.
IT Support Engineer employer: PLANET RECRUITMENT SERVICES LTD
Contact Detail:
PLANET RECRUITMENT SERVICES LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer
✨Tip Number 1
Familiarise yourself with the specific tools and technologies mentioned in the job description, such as Active Directory and Office 365. Having hands-on experience or even just a solid understanding of these systems can set you apart during the interview.
✨Tip Number 2
Brush up on your problem-solving skills by practising common IT support scenarios. Being able to demonstrate your thought process and how you approach troubleshooting can impress the hiring team.
✨Tip Number 3
Network with current or former employees of the company on platforms like LinkedIn. They can provide valuable insights into the company culture and the specifics of the IT support role, which can help you tailor your responses during the interview.
✨Tip Number 4
Prepare questions to ask during the interview that show your interest in the company's IT challenges and future projects. This not only demonstrates your enthusiasm but also helps you gauge if the role aligns with your career goals.
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly any previous helpdesk roles. Emphasise your skills in troubleshooting, user account management, and familiarity with Microsoft Office 365.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT support and your problem-solving abilities. Mention specific experiences where you've successfully resolved technical issues or improved processes.
Highlight Relevant Skills: In your application, clearly outline your knowledge of SQL, Windows operating systems, and any experience with infrastructure setups. These are key skills that the company is looking for.
Follow Up: After submitting your application through our website, consider sending a polite follow-up email to express your continued interest in the position. This can help keep you on their radar.
How to prepare for a job interview at PLANET RECRUITMENT SERVICES LTD
✨Showcase Your Helpdesk Experience
Make sure to highlight your previous experience in a helpdesk environment. Be prepared to discuss specific examples of how you've resolved tickets and supported users, as this will demonstrate your capability to handle the responsibilities of the role.
✨Demonstrate Problem-Solving Skills
Prepare to discuss scenarios where you've successfully diagnosed and solved technical problems. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your analytical thinking and troubleshooting abilities.
✨Familiarise Yourself with Key Technologies
Brush up on your knowledge of Microsoft Office 365, especially Excel, and the Windows operating system. Being able to speak confidently about these tools will show that you're ready to hit the ground running in the role.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's IT policies, team dynamics, and opportunities for career development. This not only shows your interest in the role but also helps you assess if the company is the right fit for you.
