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- Tasks: Investigate claims, conduct meetings, and prepare reports to resolve homeowner issues.
- Company: NHBC is the market leader in new home warranties and insurance, dedicated to raising building standards.
- Benefits: Enjoy 27 days leave, enhanced pension, life assurance, and flexible working options.
- Why this job: Join a growing team that values personal development and offers exciting career opportunities.
- Qualifications: Knowledge of housing construction, strong communication skills, and IT literacy required.
- Other info: Embrace a supportive, inclusive culture with opportunities for professional growth.
The predicted salary is between 45000 - 55000 £ per year.
Salary: £45,000.00 – £55,000.00 + 10% performance bonus
Working location: Cornwall area
Employment type: Full time, Permanent
Job summary: To efficiently and effectively investigate on site and provide determination of Claims and Resolutions under the NHBC Buildmark Cover up to the prescribed financial limits. To promote the aims and services of NHBC and to advance good customer relations.
What you’ll be doing:
- Examination of documents and available history of a property, establish the limits of the cover provided under the NHBC policy.
- Conduct on site Resolution meetings between Homeowners and Builders.
- Investigate Claims made against the NHBC policy.
- Diagnose cause of failure and determine if NHBC is liable or another insurer, depending on policy/standards wording.
- Calculate cost of repair using NHBC repair estimating system.
- Prepare schedules for remedial work and issue instructions to Builder/Remedial Works Contractor.
- Provide technical reports.
- Notify Homeowners and Builders of decision on Resolution and Claims within authority level.
- Make recommendations as to the validity of Claims and suggest appropriate course of action on Claims above financial limits.
- Plan workload, typically 3 months ahead.
- Supervision of repairs, anything up to 9 months.
- Monitoring for periods in excess of 1 year.
- Maintain records of all investigations and Resolutions for audit purposes.
What we’re looking for:
- Knowledge of housing construction and NHBC Technical Standards.
- Able to influence and deal with potential disagreements in an assertive manner that maintains relationships.
- IT literate and able to learn new software packages.
- Able to write clearly and succinctly in a well-structured and logical way.
- Able to gather and analyse information to support decision making.
- Applies specialist and detailed technical expertise.
- Develops job knowledge and expertise through continual professional development.
- Willing to go the extra mile to deliver excellent customer service.
What we offer:
- 27 days annual leave + bank holidays
- Holiday purchase scheme
- Enhanced pension scheme (up to 10.5%)
- Life assurance
- Subsidised private medical insurance
- Employee discounts platform
- Two days volunteer leave
- Enhanced maternity, paternity, adoption leave and pay for all new parents + many more!
Who we are:
At NHBC, we pride ourselves on being truly unique. No other organisation in our sector matches the range of services and scale we provide. As the market leader, we are recognised as the go-to for new home warranties and insurance. Our team is united by a core purpose: to raise the standards of house building and protect homeowners.
Why you should join us:
As a modern, family-friendly employer, we’re in a phase of rapid growth, embracing technology, data and new ways of working. We’re seeking passionate, skilled and driven individuals to join us on this exciting journey. Once onboard, you’ll have access to fantastic opportunities for personal and career growth. You’ll receive thorough training, continuous development and the chance to earn recognised qualifications and professional memberships to support your journey. We support flexible working and encourage our colleagues to find a balance that suits them. While we may not be able to accommodate every request, we’re always happy to have a conversation about flexible working arrangements.
Our inclusive culture:
We are dedicated to fostering an inclusive culture where everyone feels empowered to bring their authentic selves to work. We firmly believe in the right of all our employees and customers to be treated fairly, with dignity and respect, and free from discrimination. Our active employee networks support colleagues and their allies, providing safe spaces for open conversations and idea-sharing.
Claims Investigator employer: NHBC
Contact Detail:
NHBC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Investigator
✨Tip Number 1
Familiarise yourself with NHBC Technical Standards and housing construction. This knowledge will not only help you understand the role better but also demonstrate your commitment to the position during interviews.
✨Tip Number 2
Practice your communication skills, especially in handling disagreements. As a Claims Investigator, you'll need to conduct resolution meetings, so being able to assertively manage discussions while maintaining relationships is key.
✨Tip Number 3
Get comfortable with IT systems and software related to claims investigation. Being tech-savvy will not only make your job easier but will also show that you're adaptable and ready to learn new tools.
✨Tip Number 4
Prepare for scenario-based questions in interviews. Think about past experiences where you've had to gather and analyse information to support decision-making, as this will highlight your problem-solving skills relevant to the role.
We think you need these skills to ace Claims Investigator
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Claims Investigator. Familiarise yourself with NHBC's policies and the specific requirements mentioned in the job description.
Tailor Your CV: Highlight relevant experience in housing construction, claims investigation, or customer service. Use keywords from the job description to ensure your CV aligns with what NHBC is looking for.
Craft a Strong Cover Letter: In your cover letter, express your passion for the role and how your skills match the requirements. Mention your ability to influence and maintain relationships, as well as your commitment to excellent customer service.
Showcase Technical Skills: Emphasise your IT literacy and any experience with software relevant to claims investigation. Provide examples of how you've used technical expertise in previous roles to support decision-making.
How to prepare for a job interview at NHBC
✨Know Your Stuff
Familiarise yourself with housing construction and NHBC Technical Standards. Being able to discuss these topics confidently will show your expertise and understanding of the role.
✨Demonstrate Your Communication Skills
Prepare to showcase your ability to influence and manage disagreements. Think of examples where you've maintained relationships while resolving conflicts, as this is crucial for conducting Resolution meetings.
✨Be IT Savvy
Brush up on your IT skills and be ready to discuss any software packages you’ve used in the past. Highlight your ability to learn new systems quickly, as this will be important for using the NHBC repair estimating system.
✨Showcase Your Analytical Skills
Prepare to talk about how you gather and analyse information to support decision-making. Bring examples of past experiences where your analytical skills led to successful outcomes, especially in claims investigations.
