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For Companies At a Glance
- Tasks: Join our team as an Orderline Representative, handling customer calls and processing orders.
- Company: QVC is a leading retail brand connecting shoppers with engaging products and exceptional service.
- Benefits: Enjoy flexible working options, competitive pay, and a supportive onboarding experience.
- Why this job: Be part of a fun, diverse team dedicated to delivering top-notch customer experiences.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: This role offers opportunities for career growth and development within a global team.
The Opportunity
Here at QVC UK, we have been voted as a certified top employer for ten years running – right now, we are looking for individuals with a genuine passion for customer service to join our award-winning Contact Centre located in Knowsley.
Hourly Pay: £11.64 per hour
Contract type: Permanent Part-time
Monday, Friday and Saturday: 21:00 – 02:00, 15 hours per week.
Who We Are
QVC empowers shoppers with knowledge and shares insights in a lively, engaging way. We offer an ever-changing collection of familiar brands and fresh new products – from home and fashion to beauty, electronics and jewellery – and we connect shoppers to interesting personalities, engaging stories and award-winning customer service.
Your Impact – What will I do as an Orderline Representative?
Reporting to one of our contact centre leaders, you will be the welcoming friendly voice of QVC and be passionate about providing world class customer service. Our Orderline team members handle inbound customer calls, efficiently and accurately processing customer orders whilst promoting engaging products to improve customer loyalty. You will also work towards achievable individual performance targets.
To set you up to be successful and ensure you are ready to be great in your role, you will be provided with a supportive and seamless onboarding experience – which will include two weeks of training.
Remote working approach (Minimum of first 3 months working onsite)
We aim to provide a flexible workplace where you can enjoy a combination of working from home and office-based working. After you have passed your 3 month probationary period, your Leader can discuss what options we have available and what will work best for you.
What You Bring – To be effective in your role you'll need to:
- Have the desire to deliver a first-class customer experience.
- Take ownership of performance and always seek ways to improve.
- Engage with customers and colleagues, creating a people-focused work culture.
- Have fantastic communication skills.
- Experience using a computer is important in this role.
- Commitment and punctuality are essential within this role.
What will I get in return?
A brilliant experience and the opportunity to be part of one team dedicated to our customer, playing an important part in our path forward. We have supported career paths – which offers even more exciting opportunities to learn, develop and support our customer.
Submit your application online today! We look forward to hearing from you!
Orderline Representative Evenings - Monday, Friday, Saturday 21:00 - 02:00, 15 hours employer: Qvc
Contact Detail:
Qvc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Orderline Representative Evenings - Monday, Friday, Saturday 21:00 - 02:00, 15 hours
✨Tip Number 1
Familiarise yourself with QVC's product range and customer service philosophy. Understanding their offerings will help you engage more effectively during the interview and demonstrate your passion for providing excellent customer service.
✨Tip Number 2
Practice your communication skills by role-playing common customer service scenarios. This will prepare you to handle inquiries and complaints confidently, showcasing your ability to deliver a first-class customer experience.
✨Tip Number 3
Highlight your availability and commitment to the evening shifts required for this role. Being clear about your flexibility and punctuality can set you apart from other candidates who may not be as dedicated to the schedule.
✨Tip Number 4
Research QVC's company culture and values. During your interactions, whether in interviews or networking, refer to how your personal values align with theirs, demonstrating that you're a great fit for their team-oriented environment.
We think you need these skills to ace Orderline Representative Evenings - Monday, Friday, Saturday 21:00 - 02:00, 15 hours
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service. Emphasise any roles where you've handled customer interactions, processed orders, or worked in a fast-paced environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've gone above and beyond to assist customers in previous roles.
Highlight Communication Skills: Since the role requires fantastic communication skills, provide examples in your application that demonstrate your ability to engage with customers effectively, whether through phone calls or other means.
Show Commitment and Punctuality: In your application, mention your reliability and commitment to attending work on time. This is crucial for the role, so any past experiences that showcase your punctuality will strengthen your application.
How to prepare for a job interview at Qvc
✨Show Your Passion for Customer Service
Make sure to express your genuine enthusiasm for providing excellent customer service. QVC values individuals who are passionate about helping customers, so share any relevant experiences that highlight your commitment to customer satisfaction.
✨Demonstrate Strong Communication Skills
As an Orderline Representative, you'll need to communicate effectively with customers. Practice clear and concise responses during the interview, and be prepared to discuss how you handle difficult conversations or resolve conflicts.
✨Highlight Your Teamwork Experience
QVC emphasises a collaborative work culture. Be ready to share examples of how you've successfully worked as part of a team in previous roles, focusing on your ability to contribute to group success and support your colleagues.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to handle customer inquiries. Think of specific situations from your past where you demonstrated your ability to think on your feet and provide solutions.
