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- Tasks: Lead and motivate a customer service team while improving policies and procedures.
- Company: Digital Realty provides top-notch data centre solutions for global enterprises.
- Benefits: Enjoy a supportive environment, development opportunities, and a chance to make an impact.
- Why this job: Join a passionate team and tackle exciting challenges in a rapidly evolving sector.
- Qualifications: Experience in technical management or data centres, strong analytical and communication skills required.
- Other info: Work permit may be needed if not a passport holder of the country.
The predicted salary is between 43200 - 72000 £ per year.
Reporting to the Data Center Manager, you’ll set up a data centre customer service plan and organisational strategy and monitor and co-ordinate their implementation. You’ll also lead, coach and motivate the customer services team, ensuring they meet set goals and implement changes effectively to meet customer SLAs. That means you’ll always be looking for ways to improve relevant policies and procedures. You’ll also play a key role in our day-to-day customer service activities, from tracking orders of materials, planning resources and documenting contracted work, to reporting KPIs and ensuring we comply with local standards, such as health and safety.
What you’ll need:
- Either experience of technical management, ideally in data centres or building services engineering, or data centre experience with deep knowledge of all relevant systems and how they interface.
- Strong technical understanding, including electrical/cooling systems.
- The ability to work directly with people at the highest levels for business planning.
- Excellent analytical skills.
- Management experience, with the confidence to take responsibility and meet goals.
- Effective communication skills in English, both verbally and in writing.
- The commercial awareness to develop economical, yet innovative solutions.
- A degree or qualification as a Master Electrician or Master Technician, focusing on electrical systems and equipment.
- ITIL Expert certification.
A bit about us:
Digital Realty supports the world's leading enterprises and service providers by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL, our global data center platform, gives customers a reliable foundation for scaling their digital business and efficiently managing data gravity challenges. The size and scale of our business puts us in a unique position to offer customers access to 290 facilities in 49 metros across 24 countries and six continents.
A bit about our Operations team:
Our Operations team keeps our customers’ infrastructure running safely and securely. We get plenty of opportunities to take on a variety of tasks and develop our technical skills. From overseeing electrical power to cooling and fire suppression systems, our team plays a vital role in making sure everything in our data centers operates as it should.
What we can offer you:
Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers. Join us and you’ll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you’ll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We’ll also give you plenty of development opportunities so you can build a rewarding and successful career with us. This is an exciting time to join our business so apply now and make your mark on our future.
Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit.
Customer Service Manager employer: Interxion
Contact Detail:
Interxion Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager
✨Tip Number 1
Familiarise yourself with the latest trends in data centre management and customer service strategies. This knowledge will not only help you during interviews but also demonstrate your commitment to staying updated in a rapidly evolving field.
✨Tip Number 2
Network with professionals in the data centre industry, especially those who have experience in customer service roles. Engaging with them can provide valuable insights and potentially lead to referrals that could strengthen your application.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully led teams or improved processes in previous roles. Highlighting your management experience and analytical skills will be crucial in showcasing your fit for this position.
✨Tip Number 4
Research Digital Realty's operations and values thoroughly. Understanding their approach to customer service and operational excellence will allow you to tailor your conversation during interviews and show that you're aligned with their mission.
We think you need these skills to ace Customer Service Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Service Manager in a data centre environment. Highlight your relevant experience and how it aligns with the job description.
Tailor Your CV: Customise your CV to reflect the skills and experiences that are most relevant to the role. Emphasise your technical management experience, analytical skills, and any certifications like ITIL Expert.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to lead a team. Mention specific examples of how you've improved policies or procedures in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, and that your communication is clear and professional.
How to prepare for a job interview at Interxion
✨Showcase Your Technical Knowledge
Make sure to highlight your understanding of electrical and cooling systems during the interview. Be prepared to discuss how these systems interface within a data centre environment, as this is crucial for the role.
✨Demonstrate Leadership Skills
Since you'll be leading a customer services team, share examples of how you've successfully motivated and coached teams in the past. Discuss specific strategies you used to meet goals and improve performance.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and analytical skills. Prepare scenarios where you had to implement changes or improve policies to meet customer SLAs, and explain your thought process.
✨Communicate Effectively
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely, both verbally and in writing. Be ready to discuss how you would communicate with stakeholders at various levels.
