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For Companies At a Glance
- Tasks: Deliver exceptional customer service and resolve technical inquiries through inbound calls.
- Company: Join HGS, a dynamic company committed to excellence and customer satisfaction.
- Benefits: Enjoy tuition reimbursement, paid training, medical insurance, and subsidised meals.
- Why this job: Be part of a vibrant team that values diversity and fosters personal growth.
- Qualifications: CXC/CAPE with 5 subjects including English A and Mathematics; 6 months in sales/customer service.
- Other info: Flexible shifts available, including nights; no travel or relocation required.
The predicted salary is between 24000 - 36000 £ per year.
Job Description
CUSTOMER SERVICE REPRESENTATIVE
Position Summary
Should be responsible for delivering outstanding customer service. Upbeat, outgoing, motivated persons, with the entrepreneurial spirit needed. Ensures customer satisfaction and loyalty by assisting and resolving a wide variety of technical requests, inquiries and complaints.
WHAT YOU'LL GET FROM US:
- Investment in your future with tuition reimbursement and performance-based growth opportunities across multiple locations.
- Investment in your development with paid training and ongoing education.
- Experience isn’t necessary - we’re best in-class in service and sales - we’ll share our secret sauce with you.
- Insurance - Medical, Dental, Vision, Disability and Life Insurance plans.
- Time off - Paid vacation.
- Meals - We offer subsidised lunch and breakfast options.
- Performance based incentives.
Roles and Responsibilities
- Handles inbound calls effectively and efficiently through the use of proactive customer service and call control techniques and proven technical troubleshooting procedures.
- Creates an exceptional experience for the customer by using professional customer service techniques, personalising and focusing on adding value to the call.
- Retains existing customer/services through the use of proactive customer service/consulting techniques and enabling customers to perceive value in the service.
- Resolves customer questions / concerns efficiently and effectively through the use of active listening and personalising techniques and by focusing on adding value.
- Resolves problems on the first call, and with a minimum of transfers by consistently improving personal technical knowledge and understanding.
- Manipulate systems and escalate issues to the appropriate personnel for final resolution.
- Participates in ongoing training in keeping with Client's request and changing business strategies.
- Maintains call performance goals (AHT, quality and schedule adherence).
- Adheres to HGS' policies and procedures.
- Maintains a positive attitude and support HGS' Commitment to Excellence.
- Performs other duties as assigned.
Why choose us?
A work environment that encourages you to champion every moment and thrive. Embrace our top-notch training programs, meticulously designed to unleash your true potential in your role. Revel in competitive compensation and a diverse range of employee benefits crafted to enhance your overall experience. We take pride in celebrating diversity, promoting respect, and fostering open communication. Elevate your career to new heights and embark on an exciting journey with our energetic and dynamic team!
What we are looking for:
Our search is on for those with a sharp eye for detail and accuracy. We are looking for people who are open to diverse shifts, including night options (if applicable). We truly value a positive attitude and an innate desire to provide outstanding customer service. No specific physical or legal requirements are needed, and there are no travel or relocation expectations. Be part of our vibrant team, where your skills and dedication hold immense value in a nurturing and inclusive work environment.
Requirements
QUALIFICATIONS:
- CXC/ CAPE. At least 5 subjects including English A and Mathematics.
- Experience. At least 6 months Sales/Customer Service experience and At least 6 months BPO/Call Center experience.
- Coachable. Success starts with those who quickly learn, apply and stick to our sales process.
Brand Advocate: Inbound employer: HGS
Contact Detail:
HGS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Brand Advocate: Inbound
✨Tip Number 1
Familiarise yourself with the company culture at HGS. They value a positive attitude and outstanding customer service, so showcasing your enthusiasm and willingness to learn during any interactions can set you apart.
✨Tip Number 2
Prepare for potential role-play scenarios that may come up during interviews. Since the position involves handling inbound calls and resolving customer issues, demonstrating your problem-solving skills in a simulated environment can be very beneficial.
✨Tip Number 3
Research common customer service challenges and solutions. Being able to discuss these during your interview will show that you are proactive and understand the importance of customer satisfaction.
✨Tip Number 4
Network with current or former employees of HGS if possible. They can provide insights into the interview process and what qualities the company truly values, giving you an edge in your application.
We think you need these skills to ace Brand Advocate: Inbound
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and skills. Emphasise any previous roles where you demonstrated a positive attitude, problem-solving abilities, and effective communication.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the Brand Advocate role. Mention specific examples of how you've provided outstanding customer service in the past and how you can contribute to HGS's commitment to excellence.
Highlight Relevant Skills: In your application, focus on skills that align with the job description, such as active listening, technical troubleshooting, and the ability to handle inbound calls efficiently. Use keywords from the job posting to make your application stand out.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a customer service role.
How to prepare for a job interview at HGS
✨Show Your Enthusiasm
Make sure to express your excitement about the role and the company. A positive attitude can go a long way in customer service roles, so let your passion for helping others shine through during the interview.
✨Demonstrate Active Listening
During the interview, practice active listening by summarising what the interviewer says and asking clarifying questions. This shows that you value communication and are ready to engage with customers effectively.
✨Prepare for Common Scenarios
Think of common customer service scenarios and how you would handle them. Be ready to discuss your problem-solving skills and provide examples of how you've resolved issues in the past.
✨Research the Company Culture
Familiarise yourself with HGS's values and work environment. Understanding their commitment to excellence and diversity will help you align your answers with what they are looking for in a candidate.
