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- Tasks: Support solar installers with technical phone support and product guidance.
- Company: GivEnergy is a leader in renewable energy, focusing on smart energy storage solutions.
- Benefits: Enjoy competitive salary, performance incentives, and professional development opportunities.
- Why this job: Make a real impact in the transition to clean energy while working in a supportive team.
- Qualifications: 3-5 years in technical support; experience with renewable energy systems is a plus.
- Other info: Celebrate your birthday with an extra paid day off and enjoy ongoing training.
The predicted salary is between 28000 - 42000 £ per year.
Location: Fully onsite at GivEnergy’s Manchester City Centre office
Schedule: Permanent, 37.5 hours per week, with shifts falling between 7am – 7pm, Monday - Friday
Salary: Up to £35k pa DOE and qualification level
As a Product Expert at GivEnergy, you’ll play a vital role in supporting our network of Pro Tier solar and storage installers. You will be the first point of contact for technical phone support, helping installers with system quotations, installation procedures, and product commissioning. Your in-depth product knowledge and communication skills will ensure a smooth experience for our partners and uphold the technical excellence GivEnergy is known for.
Who Are We?
GivEnergy is a leading innovator in the renewable energy sector, developing smart energy storage solutions that empower homes and businesses to take control of their power. We’re on a mission to accelerate the transition to sustainable energy through cutting-edge technology, exceptional service, and a commitment to a greener future.
Key Responsibilities
- Provide real-time phone support to installers during quoting, installation, and commissioning of GivEnergy products.
- Diagnose and resolve technical issues with clarity and confidence, ensuring installers feel supported and informed.
- Guide installers through system configuration, product compatibility, and optimal system design.
- Document and log all support cases with accuracy for internal tracking and quality improvement.
- Collaborate with internal teams (engineering, sales, product development) to provide feedback and contribute to ongoing product improvement.
- Stay up to date with GivEnergy’s evolving product range and technical documentation.
What We’re Looking For
- 3–5 years of experience in a technical call centre or similar support environment.
- Proven ability to troubleshoot and explain technical concepts to a non-technical audience.
- Experience working with electrical, renewable, or energy storage systems is highly desirable.
- Strong verbal communication skills with a calm and supportive manner under pressure.
- Organised, detail-oriented, and comfortable working in a fast-paced environment.
- Ability to work independently while contributing to a collaborative team.
Why Work With Us?
- Be part of a fast-growing, innovative company at the forefront of the renewable energy sector.
- Work with a dynamic and supportive team committed to sustainability and excellence.
- Competitive salary, performance-based incentives, and opportunities for professional development.
- The chance to make a meaningful impact by supporting our Pro Tier installers in driving the UK’s transition to clean energy.
- Cycle To Work and EV Schemes.
- Celebrate your birthday with an additional paid day off.
- Ongoing training and professional development.
At GivEnergy, we are committed to fostering an inclusive and diverse workplace where every individual feels valued, respected, and empowered to bring their authentic selves to work. We believe that diversity drives innovation and creativity, and we actively seek to build on our already inclusive culture. We welcome applications from candidates of all backgrounds, including minorities, women, individuals with disabilities, LGBTQ+ individuals, and veterans. We are dedicated to creating equal opportunities for all, and we encourage candidates from underrepresented groups to apply. Join us in shaping a workplace where diversity is celebrated, and everyone can thrive.
Agencies: Please note that we do not require agency support at this time. Anything received will be treated as a gift.
Product Expert (Solar, Energy Storage, Networking) employer: GivEnergy
Contact Detail:
GivEnergy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Expert (Solar, Energy Storage, Networking)
✨Tip Number 1
Familiarise yourself with GivEnergy's product range and technical documentation. Understanding the specifics of their solar and energy storage solutions will not only boost your confidence but also demonstrate your genuine interest in the role during any discussions.
✨Tip Number 2
Brush up on your communication skills, especially in explaining technical concepts to non-technical audiences. Practising how to simplify complex information can help you stand out as a candidate who can effectively support installers.
✨Tip Number 3
Network with professionals in the renewable energy sector. Engaging with industry forums or attending relevant events can provide insights into common challenges faced by installers, which you can address in your conversations with GivEnergy.
✨Tip Number 4
Prepare for potential scenario-based questions that may arise during interviews. Think about how you would handle specific technical issues or customer interactions, showcasing your problem-solving abilities and calmness under pressure.
We think you need these skills to ace Product Expert (Solar, Energy Storage, Networking)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Product Expert at GivEnergy. Familiarise yourself with their products and the renewable energy sector to tailor your application effectively.
Highlight Relevant Experience: In your CV and cover letter, emphasise your 3-5 years of experience in a technical support environment. Be specific about your troubleshooting skills and any experience with electrical or renewable energy systems.
Showcase Communication Skills: Since the role requires strong verbal communication skills, provide examples in your application that demonstrate your ability to explain technical concepts clearly to non-technical audiences.
Tailor Your Application: Customise your CV and cover letter to reflect GivEnergy's values and mission. Mention your commitment to sustainability and how your background aligns with their goal of accelerating the transition to clean energy.
How to prepare for a job interview at GivEnergy
✨Showcase Your Technical Knowledge
As a Product Expert, you'll need to demonstrate your understanding of solar and energy storage systems. Brush up on the latest technologies and be prepared to discuss how they work, as well as any relevant experience you have in troubleshooting technical issues.
✨Practice Clear Communication
Since you'll be supporting installers who may not have a technical background, it's crucial to convey complex information in an easy-to-understand manner. Practise explaining technical concepts simply and clearly, perhaps by role-playing with a friend or family member.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-time scenarios. Think of examples from your past experiences where you've successfully resolved technical issues or supported customers under pressure, and be ready to share these stories.
✨Demonstrate Your Team Spirit
GivEnergy values collaboration, so be sure to highlight your ability to work well within a team. Share examples of how you've contributed to team success in previous roles, and express your enthusiasm for working alongside others to achieve common goals.
