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- Tasks: Be the go-to tech whiz for schools, solving IT issues on-site.
- Company: Join an innovative EdTech company transforming productivity with cutting-edge technology.
- Benefits: Enjoy a competitive salary, holidays, pension, and paid exams!
- Why this job: Make a real impact in education while developing your tech skills in a supportive environment.
- Qualifications: No specific experience required; just a passion for tech and problem-solving.
- Other info: Hybrid work model in London; work permit may be needed for non-residents.
The predicted salary is between 30000 - 35000 £ per year.
Our client is an innovative provider of IoT, voice & data, cyber, IT, cloud and technology services. Their mission is to make the customers more productive, efficient, and leaner with scalable solutions that position them for success.
As an 1st/2nd Line Onsite Engineer, you'll be the first point of contact for the school and will be the onsite presence for any IT issues. The primary objective of the role is to provide first time resolution - you will achieve this by troubleshooting, diagnosing, and resolving problems once it has been escalated to you. If first time resolution is not possible, you will either maintain consistent communication with the customer while you work to resolve or fix the issue or will escalate the ticket to their service desk team.
Salary is £30,000-35,000 per annum depending on experience and skillset. While benefits include holidays, pension, and other benefits. Plus, exams paid for!
Company: EdTech
Location: London - Hybrid
Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit.
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1st/2nd Line Engineer/Onsite employer: TSR Select
Contact Detail:
TSR Select Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st/2nd Line Engineer/Onsite
✨Tip Number 1
Familiarise yourself with common IT issues that schools face, such as connectivity problems or software malfunctions. This knowledge will help you demonstrate your understanding of the role during any interviews.
✨Tip Number 2
Practice your troubleshooting skills by setting up a mock IT environment at home. This hands-on experience will prepare you for real-world scenarios and show potential employers your proactive approach.
✨Tip Number 3
Network with professionals in the EdTech sector through LinkedIn or local meetups. Building connections can provide valuable insights into the company culture and may even lead to referrals.
✨Tip Number 4
Prepare to discuss your communication skills, as you'll need to explain technical issues to non-technical staff. Think of examples where you've successfully communicated complex information in an easy-to-understand way.
We think you need these skills to ace 1st/2nd Line Engineer/Onsite
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities of a 1st/2nd Line Engineer. Highlight your experience with troubleshooting, diagnosing, and resolving IT issues, as these are key aspects of the role.
Tailor Your CV: Make sure your CV reflects relevant skills and experiences that align with the job requirements. Emphasise any previous roles where you provided first-time resolutions or worked in an onsite support capacity.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for technology and customer service. Mention specific examples of how you've successfully resolved IT issues in the past and your ability to communicate effectively with customers.
Follow Application Instructions: Ensure you apply through the 'Apply now' button on our website. Double-check that all required documents are included and that your application is free from errors before submission.
How to prepare for a job interview at TSR Select
✨Understand the Role
Make sure you have a clear understanding of what a 1st/2nd Line Engineer does. Familiarise yourself with troubleshooting techniques and common IT issues that schools might face, as you'll be the first point of contact for any problems.
✨Showcase Your Communication Skills
Since maintaining consistent communication with customers is key, practice how you explain technical issues in simple terms. Be prepared to demonstrate your ability to keep clients informed while resolving their issues.
✨Prepare for Technical Questions
Expect to be asked about specific technical scenarios. Brush up on your knowledge of IoT, voice & data, and cloud services, as well as common troubleshooting methods. Being able to think on your feet will impress your interviewers.
✨Highlight Your Customer Service Experience
This role requires a strong focus on customer satisfaction. Be ready to share examples from your past experiences where you successfully resolved issues or improved customer relations, showcasing your commitment to first-time resolution.
