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- Tasks: Be the welcoming face of a premium office, managing visitors and ensuring a smooth experience.
- Company: Join a top-notch facilities management team known for excellence and professionalism.
- Benefits: Enjoy a supportive team culture with opportunities for professional development and growth.
- Why this job: Make a real impact on occupier satisfaction in a vibrant office environment.
- Qualifications: Previous front-of-house or customer service experience is essential; strong communication skills are a must.
- Other info: Immediate start available; perfect for those looking to gain valuable experience in FM.
The predicted salary is between 24000 - 36000 £ per year.
Start Date: Immediate
Contract Length: 4 Weeks Minimum
Why This Role?
Be the first impression of a best-in-class office building, ensuring occupiers and visitors receive a seamless, professional experience that reflects the standards of a leading facilities management team. This is a fantastic opportunity to join a client-focused FM environment where your role directly contributes to occupier satisfaction and asset value.
What You’ll Be Doing:
- Acting as the first point of contact for visitors, occupiers, and contractors within a premium office environment.
- Managing the reception area, ensuring it remains welcoming, safe, and aligned with the building’s standards.
- Handling visitor management systems, access passes, and contractor sign-ins, ensuring compliance with FM procedures.
- Supporting the onsite FM team in delivering occupier communications and service updates.
- Assisting with front-of-house reporting, incident logging, and supporting health & safety awareness within the reception space.
- Contributing to building community initiatives and supporting event delivery to enhance occupier experience.
- Liaising with security, cleaning, and maintenance teams to ensure consistent service delivery.
What We’re Looking For:
- Front-of-house, concierge, or customer service experience within a facilities management or commercial property setting.
- Professional, warm communication skills and a commitment to exceptional service delivery.
- Strong organisational skills and the ability to manage multiple tasks calmly and efficiently.
- An understanding of the FM environment, including compliance awareness and the role front-of-house plays in operational excellence.
- IT literate, with experience using visitor management and booking systems.
Why This Facilities Management Team?
Join a respected FM provider managing a flagship office building where your role is valued as part of delivering a seamless occupier experience. You will be part of a supportive team culture focused on professional development and service excellence within the FM industry.
Front of house Concierge employer: Andersen James Group
Contact Detail:
Andersen James Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of house Concierge
✨Tip Number 1
Familiarise yourself with the specific facilities management practices and standards that are common in premium office environments. Understanding these will help you demonstrate your knowledge during any interviews.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Role-playing scenarios where you handle visitor inquiries or manage difficult situations can prepare you for the real thing.
✨Tip Number 3
Network with professionals already working in facilities management or similar roles. Attend industry events or join online forums to gain insights and potentially get referrals for the position.
✨Tip Number 4
Showcase your organisational skills by preparing examples of how you've managed multiple tasks in previous roles. Being able to articulate this clearly will set you apart as a candidate who can thrive in a busy front-of-house environment.
We think you need these skills to ace Front of house Concierge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in front-of-house roles or customer service. Emphasise skills that align with the job description, such as communication, organisation, and IT literacy.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing exceptional service. Mention specific experiences that demonstrate your ability to manage multiple tasks and contribute to a positive occupier experience.
Highlight Relevant Skills: In your application, clearly outline your understanding of facilities management and compliance awareness. Use examples from previous roles to illustrate how you have successfully managed visitor interactions and supported operational excellence.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a front-of-house role.
How to prepare for a job interview at Andersen James Group
✨Showcase Your Customer Service Skills
As a front-of-house concierge, your ability to provide exceptional customer service is crucial. Prepare examples from your past experiences where you went above and beyond for a customer or resolved a challenging situation effectively.
✨Demonstrate Organisational Abilities
The role requires strong organisational skills. Be ready to discuss how you manage multiple tasks simultaneously, perhaps by sharing a specific instance where you successfully juggled various responsibilities in a busy environment.
✨Familiarise Yourself with FM Procedures
Understanding facilities management procedures is key. Research common practices in visitor management and compliance, and be prepared to discuss how you would ensure adherence to these standards in your role.
✨Exude Professionalism and Warmth
First impressions matter! Practice your communication skills to ensure you come across as both professional and approachable. Think about how you can convey warmth while maintaining a high standard of professionalism during the interview.
