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- Tasks: Join our team as a 3rd Line IT Support Engineer, ensuring seamless IT services daily.
- Company: We are a dynamic company based in Essex, offering hybrid working options.
- Benefits: Enjoy flexible working arrangements and opportunities for professional growth.
- Why this job: Be part of an innovative team, tackling exciting IT challenges and making a real impact.
- Qualifications: Expertise in Windows Server, virtualised environments, and network configurations required.
- Other info: Travel across the UK may be necessary; a full UK driving licence is essential.
The predicted salary is between 36000 - 60000 £ per year.
Location: Essex – Hybrid working 3 days on site – 2 days remote (some flexibility in this).
Full UK driving licence - This role would require travel to different sites across the UK.
As the 3rd Line IT Support Engineer, you will be joining an established team, to ensure that IT and telecommunications services are provided seamlessly on a day-to-day basis.
You will be responsible for:
- Implementation, maintenance, and support of our existing IT devices, infrastructure and networks; and input into technological development and future IT strategies and innovations.
- IT infrastructure and network availability.
- Delivering IT and Information Security projects.
- Providing escalation support to the IT Service Desk and providing technical mentoring of 1st and 2nd line team members.
- Maintaining server, network, and storage solutions, including all relevant documentation.
Skills required for the role:
- Expertise in Windows Server 2019 onwards.
- Strong experience of virtualised environments including installation, configuration, and management (Hyper-V).
- Expertise in physical server hardware architecture (HPE ProLiant / Dell PowerEdge).
- Experience with Firewalls configurations.
- Network awareness (configuring, installing network hardware and cabling).
- Experience in endpoint solutions such as Endpoint Central and other MDM solutions.
- Experience with M365 security technologies, Fabric and Azure Cloud Computing Services.
- Experience with Active Directory, DNS, DHCP, and Group Policy.
- Understanding of backup and disaster recovery solutions.
- Experience of automation (PowerShell required; Microsoft Power Apps is desirable).
- Azure accreditation (Microsoft Certified: Microsoft Azure Administrator or similar) is desirable.
- ITIL v4 experience is required, preferably with associated accreditation.
If you are interested and looking for your next role, please apply with a copy of your CV or email – emma.mayfield@investigo.co.uk.
3rd Line Support Engineer employer: Investigo
Contact Detail:
Investigo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd Line Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows Server 2019, Hyper-V, and Azure Cloud Services. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your suitability for the role.
✨Tip Number 2
Network with current or former employees of StudySmarter on platforms like LinkedIn. They can provide insights into the company culture and the team dynamics, which can help you tailor your approach during interviews.
✨Tip Number 3
Prepare to discuss real-world scenarios where you've implemented IT solutions or resolved complex issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Tip Number 4
Stay updated on the latest trends in IT support and security, especially around M365 and automation tools like PowerShell. Showing that you're proactive about learning can set you apart from other candidates.
We think you need these skills to ace 3rd Line Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the job description. Focus on your expertise in Windows Server, virtualised environments, and any specific technologies mentioned, such as Azure or PowerShell.
Craft a Strong Cover Letter: Write a cover letter that explains why you are a great fit for the 3rd Line Support Engineer role. Mention your experience with IT infrastructure, your problem-solving skills, and how you can contribute to the team.
Showcase Relevant Projects: If you've worked on specific IT projects or have experience with ITIL v4, make sure to include these in your application. Highlight any successful implementations or improvements you've made in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Investigo
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with Windows Server 2019, virtualised environments, and physical server hardware. Highlight specific projects or challenges you've faced and how you overcame them, as this will demonstrate your hands-on knowledge.
✨Understand the Company’s IT Infrastructure
Research the company’s existing IT infrastructure and any recent projects they’ve undertaken. This will allow you to tailor your responses and show that you’re genuinely interested in how you can contribute to their team.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-world scenarios. Practice articulating your thought process when troubleshooting issues, especially those related to network configurations and security projects.
✨Demonstrate Your Mentoring Skills
Since the role involves providing technical mentoring to 1st and 2nd line team members, be ready to discuss your previous mentoring experiences. Share examples of how you’ve helped others grow their skills and how you approach teaching complex concepts.
