Senior Change and Release Manager

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Lead Technical Recruiter (Cyber Security, Data & IT Operations) @ UK Home Office | HR, Recruiting, Hiring

Location: Croydon

Salary: £48,720 plus allowance of up to £8,300 for candidates demonstrating exceptional skills and experience

Advert Close Date: 11th July 11:55pm

Senior Change and Release Manager

As Senior Change and Release Manager, you will oversee IT service changes across the Home Office, including those initiated by portfolios, suppliers, transition teams, and project managers. You’ll manage both planned and urgent changes, ensuring they are assessed and implemented in line with best practice. Strong analytical skills, clear communication, and confident stakeholder engagement are essential, along with the ability to prioritise and act decisively.

You may also support junior colleagues, take on line management responsibilities, and contribute to capability-building across the IT Operations community. UK residency for the past five years is required for security clearance.

What you will do

• Review and prioritise changes, communicate potential impacts, and ensure appropriate testing to minimise disruption.
• Assess the risk and impact of changes—especially complex ones—engaging stakeholders and ensuring documentation and back-out plans are in place.
• Coordinate with Incident Management on emergency changes, including participation in technical bridge calls and managing the Emergency Change process.
• Support the development of policies and procedures aligned with best practice to maintain service quality.
• Investigate non-compliance with change policies and work with stakeholders to improve adherence.
• Build strong relationships across service, architecture, design, and supplier teams to meet KPIs and uphold service standards.
• Improve stakeholder understanding of the change process, identify operational improvements, and contribute to lessons learned and post-implementation reviews.

What you’ll bring

• Experience in a similar role with strong knowledge of ITIL v3/v4 service management.
• Proven ability to work in Agile environments, with understanding of Lean, Agile, and DevOps in a product-focused setting.
• Strong communication and collaboration skills, with the ability to engage effectively with stakeholders and suppliers.
• Experience designing, owning, and maintaining change management processes and documentation.
• Strong analytical and problem-solving skills with a proactive, delivery-focused mindset.
• Commitment to user-centred service delivery, with a clear sense of ownership and accountability.

Why work for us…

• A highly competitive pension with an employer contribution of 28.97%
• 25 days annual leave on appointment rising 1 day per year up to 30 days, plus 8 days public holidays and 1 day for the King’s Birthday.
• Flexible working options to enable you to achieve the work life balance that is right for you including; Full time, flexi time, compressed hours and job sharing.
• A hybrid working model of a minimum 60% of your contracted hours in the workplace and 40% remote.
• Training and development opportunities tailored to your role, including access to technical and professional accreditations.
• Access to funded qualifications (subject to approval)
• A capability allowance reviewed annually.
• A culture encouraging inclusion and diversity.
• Enhanced parental leave schemes.
• Annual performance-based bonus and recognition awards.

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Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Government Administration

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