Information Technology Support Specialist(July last to September start only)

Duration:

July last to September start only

Job Summary:

We are seeking a proactive and customer-focused IT Support Specialist to join our growing IT team. This role is responsible for providing technical support to employees and end-users, ensuring the smooth operation of hardware, software, and network systems. The ideal candidate will have strong troubleshooting skills, excellent communication abilities, and a passion for technology.

Key Responsibilities:

• Serve as the first point of contact for end-users via ticketing system, email, phone, or in-person support.
• Troubleshoot and resolve hardware, software, and network issues on desktops, laptops, mobile devices, and peripherals.
• Install, configure, and maintain operating systems, applications, and IT equipment.
• Provide support for Microsoft 365, Windows, Mac OS, and common business applications.
• Maintain and update asset inventory, documentation, and technical procedures.
• Escalate unresolved issues to L2/L3 support teams when necessary.
• Assist in onboarding and offboarding processes (user accounts, hardware setup, access permissions).
• Monitor system performance and perform routine maintenance.
• Ensure compliance with IT security policies and procedures.
• Participate in IT projects, upgrades, and rollouts as needed.