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For Companies At a Glance
- Tasks: Lead the migration to Salesforce and enhance CRM usage across teams.
- Company: Join a global organisation committed to innovation and continuous improvement.
- Benefits: Enjoy early finish Fridays, generous pension, private healthcare, and more.
- Why this job: Be part of a transformative CRM programme in a supportive hybrid environment.
- Qualifications: 3-5 years in CRM administration, strong Salesforce knowledge, and a relevant degree.
- Other info: Access wellbeing initiatives, social events, and professional development opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Are you a CRM professional with a passion for driving continuous improvement across systems and processes? Do you enjoy working at the intersection of technology and business to unlock actionable insights and improve customer engagement?
We’re recruiting on behalf of a well-established organisation with a global footprint, committed to innovation and continuous improvement. As part of their ongoing investment in digital capability, they are looking for a CRM Specialist to lead a critical systems transition and help elevate customer engagement through data-led decision making.
The Opportunity
- Leading the migration from Microsoft Dynamics 365 to Salesforce across key business units
- Supporting and improving CRM usage across Sales, Marketing, Service, and Knowledge Base teams
- Acting as the primary point of contact for CRM queries, system performance, and user training
- Collaborating with stakeholders globally to understand requirements and deliver CRM solutions
- Building dashboards and reports to generate insights into customer behaviour, pipeline performance, and business KPIs
- Managing platform configurations, workflows, and security roles to ensure CRM integrity and user effectiveness
Ideal Candidate Profile
- 3–5 years of experience in CRM administration or system management
- Strong knowledge of Salesforce, and ideally Microsoft Dynamics 365
- Proficiency in tools such as Power Apps, Power BI, Excel, and SQL
- A collaborative mindset and ability to engage effectively with stakeholders at all levels
- A degree in Computer Science or a related technical field (or equivalent experience)
- Excellent communication, training, and problem-solving skills
- Detail-oriented approach with a focus on quality and continuous improvement
Why Join?
- Be at the heart of a transformative CRM programme
- Work in a collaborative and supportive hybrid environment
- Enjoy a strong benefits package including early finish Fridays, generous pension, and private healthcare options
- Opportunities for growth, mentoring, and professional development
- Access to wellbeing initiatives, social events, and staff rewards programme
Apply now to help shape a smarter, more connected customer journey. If you’re driven by data and passionate about CRM excellence, this could be your ideal next step.
Salesforce Administrator employer: Delve Search - Global Search Consultants
Contact Detail:
Delve Search - Global Search Consultants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Salesforce Administrator
✨Tip Number 1
Familiarise yourself with Salesforce and Microsoft Dynamics 365. Since the role involves migrating from Dynamics to Salesforce, having a solid understanding of both platforms will help you stand out as a candidate who can bridge the gap effectively.
✨Tip Number 2
Showcase your experience with data analysis tools like Power BI and SQL. Being able to demonstrate how you've used these tools to generate insights in previous roles will highlight your ability to drive data-led decision making, which is crucial for this position.
✨Tip Number 3
Prepare to discuss your collaborative experiences. This role requires working with various stakeholders, so be ready to share examples of how you've successfully engaged with different teams to understand their needs and deliver effective CRM solutions.
✨Tip Number 4
Emphasise your problem-solving skills and detail-oriented approach. The job description highlights the importance of continuous improvement, so be prepared to discuss specific instances where you've identified issues and implemented successful solutions in CRM systems.
We think you need these skills to ace Salesforce Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with CRM systems, particularly Salesforce and Microsoft Dynamics 365. Emphasise any relevant projects or achievements that demonstrate your ability to drive continuous improvement and enhance customer engagement.
Craft a Compelling Cover Letter: In your cover letter, express your passion for CRM and how your skills align with the job requirements. Mention specific experiences where you've successfully led system migrations or improved CRM usage across teams.
Showcase Technical Skills: Clearly outline your technical skills in Salesforce, Power Apps, Power BI, Excel, and SQL. Provide examples of how you've used these tools to generate insights or improve processes in previous roles.
Highlight Collaboration Experience: Since the role involves working with stakeholders globally, include examples of past collaborations. Describe how you engaged with different teams to understand their requirements and deliver effective CRM solutions.
How to prepare for a job interview at Delve Search - Global Search Consultants
✨Showcase Your Salesforce Knowledge
Make sure to highlight your experience with Salesforce during the interview. Be prepared to discuss specific projects where you've successfully implemented or managed Salesforce solutions, as well as any challenges you faced and how you overcame them.
✨Demonstrate Your Problem-Solving Skills
Prepare examples of how you've tackled issues in previous roles, especially related to CRM systems. This could include improving user engagement or enhancing system performance. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Engage with Stakeholders
Since the role involves collaboration with various teams, be ready to discuss how you've effectively communicated and worked with stakeholders in the past. Share examples of how you gathered requirements and delivered solutions that met their needs.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's CRM strategy and future plans. This shows your genuine interest in the role and helps you understand how you can contribute to their goals, particularly in the context of the migration from Microsoft Dynamics 365 to Salesforce.
