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- Tasks: Be the face of MESMERICA, welcoming guests and ensuring a smooth experience.
- Company: Join Poseidon, a partner of WORLDS, creating immersive art and music shows.
- Benefits: Enjoy part-time hours with a fun, dynamic team and flexible work environment.
- Why this job: Perfect for those who love tech, customer service, and creating memorable experiences.
- Qualifications: Must be upbeat, detail-oriented, and have customer service experience.
- Other info: Expect a collaborative culture with a focus on humour and open communication.
This is a UK based position and the successful applicant will be hired into WORLDS UK-based partner company, Poseidon. All offers of employment with WORLDS are contingent upon clear results of a thorough background check.
We are looking for energetic people to join our team hosting the immersive show MESMERICA. You will be working as an on-site representative and our company ambassador to the venue staff team and audience. This is a part-time employment position. MESMERICA will run at the planetarium as long as there is a demand for seats.
Our ideal candidate would be tech savvy, have customer service experience, social media knowledge and an upbeat, positive personality. WORLDS shows are fully immersive music and art cinematic projection shows for planetariums and giant screen theatres designed to relieve stress, evoke joy, happiness, and relaxation.
Responsibilities include:
- Setting up/taking down our lobby setup to include: signage, check-in table, and merchandise
- Welcoming and checking in our audiences, answering guests' questions
- Merchandise inventory and sales
- Overall event facilitation, ensuring a smooth guest experience
- Offering suggestions or comments on how we can do better
- Communication: this role requires timely communication with our Venue Operations team. Great communication skills are a MUST for this position.
Requirements:
- Comfortable with using iPad apps, including WhatsApp
- Upbeat, positive personality
- Customer service experience
- Communicative
- Detail oriented
- Reliable
- Punctual
- Good judgment (able to timely relay any concerns or issues)
- Leadership / teamwork qualities (able to confidently direct provided on-site staff helpers when necessary)
- Natural problem solver
- Calm under pressure in high stress environments
More about our values:
- Hard work, including some off hours (since we are running shows around the world)
- World-class standards
- Attention to detail; we are moving fast and don’t have time to be checking others’ work
- Humour (lots of humour)
- Respect and consideration for other team members and our audience
- Ethics - while we push the boundaries of the tech, we always act with honesty and integrity
- Long-term, big picture thinking
- A collaborative outlook and attitude
- Ownership of mistakes, and the ability to turn them into learning opportunities. We don’t do guilt
- Open, honest communication
Physical Demands and Work Environment:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.
Venue Representative - Cardiff employer: Poseidon Music Ltd
Contact Detail:
Poseidon Music Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Venue Representative - Cardiff
✨Tip Number 1
Familiarise yourself with the MESMERICA show and its immersive experience. Understanding the content and the audience's expectations will help you engage more effectively during your interactions.
✨Tip Number 2
Brush up on your customer service skills, especially in high-pressure situations. Think of examples from your past experiences where you successfully resolved issues or enhanced a guest's experience.
✨Tip Number 3
Showcase your tech-savviness by being comfortable with iPad apps and social media platforms. Consider how you can use these tools to enhance the audience's experience and promote the event.
✨Tip Number 4
Prepare to demonstrate your communication skills. Think about how you would relay important information to your team and handle guest inquiries efficiently, ensuring a smooth operation during the event.
We think you need these skills to ace Venue Representative - Cardiff
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and any tech-savvy skills, especially with iPad apps. Emphasise your upbeat personality and ability to work under pressure.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the immersive experience of MESMERICA. Mention how your values align with those of WORLDS and Poseidon, particularly regarding teamwork and communication.
Showcase Communication Skills: Since great communication is essential for this role, consider including examples in your application that demonstrate your ability to effectively communicate with both team members and guests.
Highlight Problem-Solving Abilities: Provide specific examples of how you've successfully handled challenges in previous roles. This will show your potential employer that you can remain calm under pressure and are a natural problem solver.
How to prepare for a job interview at Poseidon Music Ltd
✨Show Your Enthusiasm
Make sure to convey your excitement about the role and the immersive experience of MESMERICA. A positive attitude can go a long way in demonstrating that you are the right fit for the upbeat environment.
✨Highlight Customer Service Experience
Prepare examples from your past roles where you provided excellent customer service. This will show that you understand the importance of guest experience and can handle any issues that may arise.
✨Demonstrate Tech Savviness
Since the role requires using iPad apps and communication tools like WhatsApp, be ready to discuss your comfort level with technology. You might even want to mention any relevant experiences that showcase your tech skills.
✨Communicate Clearly
Effective communication is key for this position. Practice articulating your thoughts clearly and concisely, as well as being prepared to ask questions. This will reflect your ability to engage with both the venue staff and the audience.
