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- Tasks: Lead a busy workshop, managing repairs and maintenance for commercial vehicles.
- Company: Join a financially stable and growing commercial vehicle hire and repair company.
- Benefits: Enjoy 25 days holiday, plus bank holidays and a day off for your birthday.
- Why this job: Be part of a dynamic team focused on operational excellence and customer satisfaction.
- Qualifications: Experience in vehicle maintenance and workshop management is essential.
- Other info: Hands-on role with opportunities for leadership and team development.
The predicted salary is between 40800 - 42000 £ per year.
Great opportunity for a Workshop Manager with HGV / LCV / Commercial Vehicle Experience to join a company who is financially stable and continuously growing.
Location: Near Kidlington / Oxfordshire area
Salary: £48,000 - £50,000 pa DOE Negotiable
Hours of work: Monday to Friday Days 45 hours a week
25 Days Holiday, plus 8 bank holidays and 1 day off a year for your birthday.
My client, a Commercial Vehicle hire and repair company, is looking for an experienced Workshop Manager to join their team in Oxfordshire near Kidlington.
Role Purpose: Reporting directly to Depot General Manager and Regional Fleet Engineer, the role will proactively oversee the busy service, repair and maintenance workshop facility for their vehicle fleet. The role will have overall responsibility for cost control, maintenance standards, departmental health and safety, security, and effective manpower planning. The role will be pivotal in the provision of an operational excellence service to customers and clients and will be focused on building relationships with these customers and clients and managing their needs and expectations as well as contractual arrangements and KPIs.
Key Requirements:
- Strong track record in vehicle maintenance and workshop management with a background in successfully leading a team of technicians and service advisors/support staff
- Excellent mechanical knowledge evidenced with formal qualifications
- Focused on maximum customer and employee satisfaction as well as business performance contributing to the profitable growth of the business.
- Knowledge and understanding of health and safety requirements for the areas of responsibility.
- Current experience and track record in team management, development and getting the best out of teams through effective management.
- Understanding and proven ability regarding departmental profit and loss, budget, and cost management.
- Passion for delivering the very best in customer service and the ability to take ownership of customer relationships as well as continual development of these relationships.
- The ability to take ownership and provide leadership for the areas of responsibility with the confidence to discuss, advise and attend to matters with other members of the Depot Team
- Excellent communication skills and a strong attention for detail.
Key Responsibilities:
- Manage and plan the daily operations of the workshop, working with and acting on deviations. Leading and motivating the workshop and service staff to always ensure an efficient and effective operation.
- Develop and manage customer relationships and services are developed to meet future needs of the customer.
- Overseeing and producing estimates and quotations for work to be undertaken, advising customers and clients of work required as well as producing invoices for work undertaken.
- Monitor, review and implement charging structures for services offered and provided on both a retail basis and customer basis.
- Identify, produce, and develop internal performance measures, budgets, results, operational targets, and measures to ensure that best service is offered to customers with the maximum business results.
- Working with and liaising with third parties such as inspection bodies, local authorities, DVSA, equipment suppliers and maintenance operatives.
- Identifying, producing and development of internal systems to continually improve the technical knowledge and ability of the business through employee development and training.
- Managing, leading, and ensuring that the workshop remains fully compliant with all relevant accreditation standards as well as health and safety, regulation, and guidance.
Additional Responsibilities:
- Assist, support and advise the Depot General Manager on matters pertaining to the business and operation of it.
- Produce, review, and maintain systems within the business to promote compliance and efficiency.
- Support the Depot General Manager in matters relating to HR including producing and maintaining systems of HR management and policies and procedures.
- Assisting and supporting the Depot General Manager regarding project management and implementation.
- Assisting and supporting the Depot General Manager with items including reporting, investigation and remedial action relating to customer and client queries, complaints and failures.
Essential Qualifications and Experience:
- A proven track record and evidence of progression within a relevant Heavy Goods Vehicle Workshop or equivalent
- Qualified to NVQ Level III or equivalent
- Computer literate with Microsoft Office, Word and Excel
- Able to demonstrate experience of budgetary management
- Full Clean UK Driving Licence
Desirable Qualifications:
- IRTEC Licence
- HNC/HND in Motor Vehicle Related subject
- Level III Electric Vehicles
- Class II HGV Licence
- IOSH Qualification
If this Workshop Manager role sounds like a fantastic role for you then please send your CV to Danica Baker at Sprint Recruitment.
Workshop Controller employer: Sprint Recruitment
Contact Detail:
Sprint Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workshop Controller
✨Tip Number 1
Familiarise yourself with the latest trends in HGV and LCV technology. Being knowledgeable about emerging vehicle technologies, such as alternative fuels, will show your commitment to staying ahead in the industry and can set you apart from other candidates.
✨Tip Number 2
Network with professionals in the commercial vehicle sector. Attend industry events or join relevant online forums to connect with others in the field. Building relationships can lead to valuable insights and potential job referrals.
✨Tip Number 3
Prepare to discuss your leadership style and experiences in managing teams. Be ready to provide examples of how you've successfully motivated and developed staff in previous roles, as this is crucial for the Workshop Manager position.
✨Tip Number 4
Research the company’s values and recent developments. Understanding their business model and customer service approach will help you tailor your conversations during interviews, demonstrating that you're genuinely interested in contributing to their success.
We think you need these skills to ace Workshop Controller
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in workshop management, particularly with HGV/LCV/commercial vehicles. Emphasise your leadership skills and any relevant qualifications that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to manage a team effectively. Mention specific examples of how you've improved workshop operations or customer satisfaction in previous roles.
Highlight Relevant Experience: In your application, focus on your track record in vehicle maintenance and workshop management. Include details about your experience with budget management, health and safety compliance, and any technical knowledge that sets you apart.
Showcase Communication Skills: Since the role involves direct interaction with customers and suppliers, demonstrate your excellent communication skills in your application. Provide examples of how you've successfully managed customer relationships and resolved issues in the past.
How to prepare for a job interview at Sprint Recruitment
✨Showcase Your Leadership Skills
As a Workshop Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples of how you've successfully managed teams in the past, focusing on your approach to developing staff and ensuring operational efficiency.
✨Highlight Your Technical Knowledge
Make sure to discuss your mechanical knowledge and any relevant qualifications you possess. Be ready to explain complex technical details or repair processes, as this will show your expertise and confidence in the field.
✨Emphasise Customer Relationship Management
Since the role involves direct interaction with customers, prepare to discuss how you've built and maintained customer relationships in previous positions. Share specific examples of how you've handled queries or complaints effectively.
✨Prepare for Financial Discussions
Understanding budget management and cost control is crucial for this role. Be prepared to discuss your experience with departmental profit and loss, and how you've implemented charging structures or monitored financial performance in past roles.
