Customer Success Manager - Microsoft Scale

At TD SYNNEX we are dedicated to staying ahead of the curve and embracing change that will shape the future. We believe in empowering our people, providing autonomy and delivering excellent customer service to drive progress and redefine what’s possible. We prioritise the wellbeing, growth, and inclusivity of our diverse workforce. Joining our team requires your dedication to being part of a company with an unwavering commitment to our values of inclusion, collaboration, integrity and excellence, fostering a supportive work environment in which every voice is valued, and ideas are encouraged to flourish.

We are both passionate about our people and about the environment. Year-on-year we have reduced energy consumption in our UK offices by 19.2% - all of which means less carbon footprint and a more efficient TD SYNNEX UK&I. If you are as excited as we are to be part of shaping our future business and will live by all of our core values, we’d like to hear from you.

We can offer you:

• A value-based culture - all of our co-workers commit to living by our shared core values bringing everyone together in an inclusive culture with a real sense of community.
• Outstanding benefits package including private healthcare, holiday purchase scheme, increased holiday entitlement with service and additional 'moments that matter' paid time off.
• Hybrid working environment.
• Enhanced maternity and family leave.
• Benchmarked salary and progression paths.
• Employee Assistance Programme.

You will be responsible for:

• Planning outbound calls to customers in order to generate new business opportunities.
• Proactively discuss and identify solutions and opportunities with the customer.
• Achieving monthly/quarterly Revenue and Margin targets.
• Providing accurate and timely quotations to customers negotiating product information, pricing, special offers and promotions.
• Conducting price negotiations with customers within company regulations.
• Managing customer backorder expectations and reporting.
• Proactively developing relationships with key internal and external contacts.
• Ensuring CRM system is well maintained and provides correct customer information.
• Ensuring TD SYNNEX maintains service levels agreements with customers.
• Selling the benefits of using TD SYNNEX and the Company value proposition.

To be successful you will have the following skills and experience:

• Excellent sales skills and a proven track record.
• Numerate with good attention to detail.
• Excellent telephone manner.
• Priority management and planning skills.
• Strive to achieve set targets.
• Understands Sales Process.
• Effective Communication Skills.
• Ability to build key relationships.

This role will give you the opportunity to become a specialist in this field. You will have exposure to one of the world's largest vendors and as this market continues to grow it can offer you a starting point to progress within IT distribution.

At TD SYNNEX, we embrace diversity and promote equal opportunities. As a Disability Confident employer, we are committed to providing everyone with the opportunity to demonstrate their skills, talent and abilities, by offering reasonable adjustments throughout the recruitment process and in the workplace where required. We value the difference that you bring and offer a culture for you to thrive and succeed.

Don’t meet every single requirement? Apply anyway. At TD SYNNEX, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!