Customer Success Manager 3

Customer Success Manager 3Behavox is shaping the future for how businesses harness their most important raw material – data. Our mission is bold: Organize enterprise data into actionable information that protects and promotes the business growth of multinational companies around the world.

From managing enterprise risk and compliance to maximizing revenue and value, our data operating platform presents a widespread opportunity to build multilingual, AI/ML‐based solutions that activate data for every function within a global enterprise. Our approach is unique and validated by our customers who tell us to keep forging ahead because no one else is aggregating, analyzing, and acting on data to uncover opportunities or solve problems quite the way we are. We are looking for fearless innovators who have an insatiable appetite for building what no one has built before.

The RoleThe mission of the Customer Success team is to identify, enable, and facilitate continuous value generation for customers. Your key responsibilities include ensuring zero churn by facilitating high ROI for your customers, and expanding your book of business through upsells. Customer Success Managers (CSMs) leverage strong business acumen to help customers craft their KPIs and deliver value across those business goals.

In this role, you\’ll be responsible for end‐to‐end coordination and execution of functional deliverables during the delivery stage, priming your customer for long‐term success. Following go‐live your primary focus will be on measuring the success of the program and guiding the customer on best practices, engaging executive stakeholders and further penetrating the account.

This is an exciting opportunity for the right talented professional to:

Work with some of the world\’s largest, most prestigious financial institutions

Build strong foundations for our Customer Success team

Drive ROI across a growing suite of cutting‐edge machine‐learning‐powered products

What You\’ll Bring

A deep and genuine interest in Behavox as demonstrated by a connection to its mission, marketplace and/or technologies

Knowledge of managing relationships with financial services companies, enterprise, or large corporations – leading change‐management efforts and driving customer accountability

Skilled at working with enterprise, high‐touch clients with a BoB of Skilled at identifying revenue opportunities, devising account plans, and negotiating expansion opportunities

Skilled in clear and concise communication (written/spoken) with team members/internal stakeholders and external counterparts, especially at executive level

What You\’ll Do

Expand accounts and generate additional revenue within their book of business

Reduce churn and retain accounts by increasing customer satisfaction

Prioritize strategically to provide customer analysis and activity plans

Solve problems whilst applying highly customer‐centric practices

Work across departments (PMs, PMs, AE) to champion for clients

What We Offer

A truly global mission with a passionate community in locations all over the world

Huge impact and learning potential as our aspirations require bold innovation

Highly competitive compensation with 100% bonus pay already integrated

Benefits include fully covered health coverage for employee and family

Generous time‐off policy and flexible work schedule

About Our ProcessWe take talent very seriously and are building a community of extraordinary individuals working together in very high performing teams. We also know that the best talent always has options so we believe the process has to be a two‐way assessment – the company AND the candidate assessing alignment. During the process we will explore salary, location, core experience, values alignment, technical and behavioral competencies. The most aligned candidate will then be asked to do a practical work task simulation activity, and then meet with senior leaders to make sure they are making an informed decision.

Please note:

We want to get to know you and have a genuine conversation; use of AI tools or assistance during live interviews is strictly prohibited and will result in immediate disqualification.

Interviews may be recorded for internal review purposes to ensure fairness and enable collaborative hiring discussions within the team.

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