Senior Parts & Service Consultant – Aftermarket

Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you are joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don’t just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

About IPSD: Caterpillar’s Industrial Power Systems Division (IPSD) designs, tests and manufactures 0.5 to 18L Cat and Perkins engines that power over 5000 applications including Marine, Petroleum, Industrial Applications, Electric Generators, and Locomotives. Caterpillar’s company strategy includes sustainability as one of four focus areas and IPSD is engaged and actively preparing green energy solutions for the future.

Job Summary: A fantastic opportunity has become available for an Aftermarket Senior Parts & Service Consultant to join our Sales, Marketing, Servicing & Parts (SMSP) Aftermarket team. As the Aftermarket Senior Parts & Service Consultant, you will be responsible for ownership of multiple categories of parts where you will identify, evaluate, and develop initiatives that drive sales growth objectives and profitability. Some of the key areas include Products, Price, Promotion and Place and ensuring our network has sufficient sales training and support for successful implementation, leading research of growth and expansion opportunities, project leadership and providing expertise in the development and implementation for the lifecycle of our products and services.

What You Will Do:

• Analyzing company profile and its operations to develop and align the marketing strategies with the organization's goals and objectives.
• Conducting market/competitive research to identify new opportunities and industry trends.
• Establishing metrics to monitor and review the effectiveness of existing marketing strategies, suggesting necessary interventions for improvement.
• Maintaining effective internal communications in the marketing department to discuss and align the marketing strategy to the changing organizational scenarios.
• Leading projects that support our organizational strategy.

What You Have:

• Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
• Extensive Experience: Strategic Thinking: Knowledge of the importance of "big picture" thinking and planning; ability to apply organizational acumen and competitiveness to identify and maintain focus on key success factors for the organization.
• Working Knowledge: Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
• Working Knowledge: Consulting: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately.
• Working Knowledge: Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviours.

Top Candidates Will Also Have:

• Gained skills through working within a category procurement environment with an understanding of go-to market strategies.
• Technical leadership ability to drive actions through the organization.
• Strong commercial acumen within a sales environment.
• Project Management or Six Sigma black belt experience.