Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage parenting queries and support employees during their leave transition.
- Company: Join Bright Horizons, a leading corporate financial firm focused on family care.
- Benefits: Enjoy a competitive salary, flexible working options, and a supportive team environment.
- Why this job: Make a positive impact while developing your HR skills in a dynamic workplace.
- Qualifications: Experience in HR support and strong organisational skills are essential.
- Other info: Office-based role with one day of remote work per week.
The predicted salary is between 30000 - 32000 £ per year.
Location: London, United Kingdom
Job Category: Other - EU work permit required: Yes
Job Reference: 1b33cc426536
Job Views: 28
Posted: 22.06.2025
Expiry Date: 06.08.2025
Salary: £30k-£32k (Dependent on Experience)
Hours: 37.5 per week / Monday-Friday / Office based with flexibility of WFH 1 day per week
Job Type: Permanent / Full Time
The Role: To support the effective delivery of the firms EMEA Family Care Programme Administration at a large corporate financial firm. To provide prompt and accurate advice to employees going through parenting leave transition and their managers. Contribute to a positive working environment, promoting the core values of the firm, Customer Service, Integrity Excellence and Partnership.
What You Will Be Doing:
- Owning and managing the Parenting mailbox
- Acting as the initial point of contact for all parenting policy and process queries
- Promptly responding to, triaging where required and resolving queries to ensure that employees receive timely support and accurate advice
- Initiating parenting leave process upon receipt of employee notification to take the leave
- Escalating complex cases to Family Care Program Lead in timely manner
- Advising on and signposting to firm’s offerings and services relevant to parenting population
- Managing the administrative requirements of the parenting leave processes including evidence and record keeping
- Managing weekly parenting communications
- Ensuring parenting leave notification including leave changes and relevant evidence is obtained and provided to Medical Leave of Absence Team in timely manner
- Assisting employees with SMP1 Form processing
- Utilising the firm’s systems to fact find and resolve queries proactively
- Escalating vacation cases to Family Care Program Lead and wider Wellness Team and manage comms as appropriate
- Updating internal intranet as and when required
- Updating Parenting Meetings agenda and note taking
- Support with Family Care Programme documents and collateral review
- Supporting with the year-end activities in partnership with other business functions
What We Are Looking For:
- Experience in a similar HR support role
- Experience of working for a large corporate organisation with the ability to work in a fast-paced and demanding environment
- HR background that would enable you to be confident in answering family leave queries and determining when to escalate to the correct line of support
- Experience of planning, prioritising, and organising work on a daily, weekly, and monthly basis, individually and as part of a team, whilst ensuring the effective use of resources and delivering a high standard of work to tight deadlines
- High level of computer literacy
Qualifications:
Personal Attributes:
- Strong organisational and communication skills, and attention to detail
- Strong team player and self-starter, with excellent initiative
- Highly motivated and driven while making positive impact and meeting deadlines
- Ability to build trust and strong relationships
- Ability to work collaboratively as part of wider team
- Thrives in a fast-paced, dynamic environment while displaying calm approach and ‘can-do’ attitude
- Flexibility to adapt to the evolving needs of the role and the firm
We look forward to receiving your application!
Family Care Programme Administrator (HR Administrator) employer: Bright Horizons
Contact Detail:
Bright Horizons Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Family Care Programme Administrator (HR Administrator)
✨Tip Number 1
Familiarise yourself with the Family Care Programme and its policies. Understanding the nuances of parenting leave and related processes will help you answer queries confidently during interviews.
✨Tip Number 2
Network with current or former employees of Bright Horizons or similar organisations. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss your experience in HR support roles, particularly in fast-paced environments. Be ready to share specific examples of how you've managed queries and escalated issues effectively.
✨Tip Number 4
Demonstrate your organisational skills by preparing a mock schedule of how you would manage parenting leave processes. This shows initiative and gives you a practical example to discuss in your interview.
We think you need these skills to ace Family Care Programme Administrator (HR Administrator)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in HR support roles, particularly in managing family leave processes. Use keywords from the job description to demonstrate your fit for the Family Care Programme Administrator position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Mention your experience in a corporate environment and how you can contribute to a positive working atmosphere while supporting employees during their parenting leave transitions.
Highlight Relevant Skills: Emphasise your organisational and communication skills in your application. Provide examples of how you've successfully managed queries or projects in previous roles, especially in fast-paced environments.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Family Care Programme Administrator role.
How to prepare for a job interview at Bright Horizons
✨Know the Family Care Programme Inside Out
Familiarise yourself with the specifics of the Family Care Programme and its policies. Understand the common queries employees might have regarding parenting leave, as this will help you demonstrate your knowledge and readiness to support staff effectively.
✨Showcase Your HR Experience
Be prepared to discuss your previous HR roles and how they relate to the responsibilities of the Family Care Programme Administrator. Highlight any experience you have in managing employee queries, especially around family leave, to show you can handle the demands of the role.
✨Demonstrate Strong Communication Skills
Since the role involves acting as a point of contact for employees, practice articulating your thoughts clearly and confidently. Use examples from past experiences where you successfully communicated complex information to diverse audiences.
✨Emphasise Your Organisational Skills
The job requires excellent planning and prioritisation abilities. Prepare to discuss how you manage your workload, meet deadlines, and ensure that all administrative tasks are completed accurately and on time.
