Treatment Coordinator / Assistant Manager

A new opportunity has become available for a Treatment Coordinator / Assistant Manager to join an established practice located in North London (N16). Start date – as soon as possible. This is a progressive role and will lead to a practice management position within 6 months. The position is 4 days per week, Monday – Thursday, from 9am to 6pm. Suitable candidates must have previous experience as a Treatment Coordinator. Salary: £35k.

Main purposes of the job:

• Create a positive patient experience.
• Manage public relations and patient relationships.
• Handle marketing, advertising, and patient recall.
• Assist the practice manager and monitor staff performance.

Key responsibilities of TCO:

• Meet new patients, discuss treatment options before seeing a dentist, and build rapport.
• Follow up after dental appointments, schedule future visits, process payments, and discuss consent.
• Maintain accurate records of patient interactions.
• Be available to discuss treatments with patients.
• Arrange finance options and calculate payments in the best interest of the clinic and patients.
• Manage a conversion table to track patient consultations and conversions.
• Handle calls, discuss options, and book appointments via the computer system.
• Contribute to marketing and advertising efforts, including social media and adverts.
• Host open evenings and discuss treatments with clients.
• Monitor and carry out patient recalls at appropriate intervals.
• Take before-and-after photos of patients.
• Record patient interviews and request testimonials.
• Oversee the appointment book for optimal use of time.
• Ensure receipts are issued and financial records are accurate.
• Complete patient administration correctly.
• Assist in reception duties when needed.
• Monitor local marketing initiatives and patient feedback.
• Handle patient complaints from initial report to resolution.
• Maintain current and accurate patient records.
• Ensure patients failing to recall are identified and addressed.
• Ensure patient accounts are settled promptly.
• Liaise with the Practice Manager and perform assigned tasks.
• Manage staff schedules, holidays, sickness, and employment matters.
• Coordinate with the Marketing Manager regarding the website and social media platforms.
• Supervise dental nurses and receptionists, ensuring task completion and compliance.
• Conduct stock takes and manage ordering.
• Handle patient complaints and liaise with relevant team members.
• Organize monthly practice meetings and weekly manager meetings.
• Ensure staff CPD and training are up to date.