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For Companies At a Glance
- Tasks: Lead a team to ensure seamless live broadcast services and operational excellence.
- Company: Join a dynamic broadcast operations team in London, driving innovation and customer satisfaction.
- Benefits: Enjoy a competitive salary, flexible hours, and opportunities for international travel.
- Why this job: Be part of a high-pressure environment where your skills can shine and make a real impact.
- Qualifications: 5-7+ years in technical leadership with strong networking and broadcast knowledge required.
- Other info: Willingness to work unsociable hours and travel internationally is essential.
The predicted salary is between 43200 - 72000 £ per year.
We have an exciting opportunity for an experienced Head of Technical Operations (TOC) to drive innovation, operational excellence, and continuous improvement in the delivery of premium live broadcast services.
About the Role
- Lead, mentor, and develop a high-performing team of Network Engineers, fostering collaboration, continuous learning, and customer focus.
- Oversee day-to-day operations, ensuring 24/7 monitoring, support, and maintenance of network and video services.
- Develop staffing models, training programmes, and performance management processes to ensure the team has the necessary skills and resources.
- Manage the entire employee lifecycle, including recruitment, onboarding, and ongoing development.
- Ensure flawless execution of live transmissions and champion a culture of exceeding client expectations through adherence to and improvement of Service Level Agreements (SLAs).
- Drive proactive issue identification and resolution, and develop Key Performance Indicators to improve performance.
- Serve as a senior escalation point for complex network and service issues, leading troubleshooting and ensuring timely resolution.
- Oversee incident logging, analysis, reporting, and corrective actions, as well as disaster recovery planning.
- Maintain hands-on technical involvement, participating in complex troubleshooting, system architecture discussions, and technology evaluations.
- Continuously review, refine, and document workflows and processes to maximise efficiency and enhance customer experience.
- Contribute to the long-term technical strategy, evaluate and implement new technologies, and oversee their integration.
- Collaborate with external vendors and partners to ensure high-quality service delivery.
- Utilise and develop monitoring systems (e.g., Zabbix, Grafana, Prometheus) and oversee client reporting systems.
Skills and Qualifications
- 5-7+ years’ experience in a technical leadership role within a 24/7 broadcast, network operations centre (NOC), or Master Control Room (MCR) environment.
- Strong understanding of broadcast environments and workflows, including video/audio encoding, transmission technologies, and routing.
- In-depth TCP/IP networking knowledge, including switching, routing, and multicast.
- Demonstrable leadership skills: strategic thinking, delegation, performance management, and team motivation.
- Excellent incident management and problem-solving skills; ability to remain calm under pressure.
- Exceptional communication, interpersonal, and customer service skills.
- Strong analytical skills with the ability to use data to drive decisions.
- Experience developing and implementing operational processes and documentation.
- Proficiency with Office 365 or G-Suite, especially Excel or Google Sheets.
- Flexibility to work unsociable hours to support live events.
- Advantageous: Experience with Net Insight technology, particularly the MSR platform.
- Familiarity with routing protocols (OSPF, BGP).
- Knowledge of fibre optical technologies.
- Experience with Windows, Linux, and MacOS.
- Experience with booking/automation systems.
- Degree in engineering, telecommunications, or related field.
- Ability to manage the pressure of a live broadcast environment where even minor technical issues can have significant consequences.
- Willingness to travel internationally at least once a year to support the global team.
If you are passionate about technical operations, thrive in high-pressure environments, and are ready to lead a team to new heights, we want to hear from you! Apply now to join a dynamic, innovative broadcast operations team based in London.
Head Of Technical Operations Centre employer: Christy Media Solutions
Contact Detail:
Christy Media Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Of Technical Operations Centre
✨Tip Number 1
Network with professionals in the broadcast and technical operations field. Attend industry events, webinars, or local meetups to connect with others who may have insights or opportunities related to the Head of Technical Operations role.
✨Tip Number 2
Showcase your leadership skills by sharing examples of how you've successfully managed teams in high-pressure environments. Be prepared to discuss specific challenges you've faced and how you overcame them during interviews.
✨Tip Number 3
Familiarise yourself with the latest technologies and tools mentioned in the job description, such as Zabbix, Grafana, and Prometheus. Being able to speak knowledgeably about these systems can set you apart from other candidates.
✨Tip Number 4
Prepare for potential scenario-based questions that assess your problem-solving abilities in a live broadcast context. Think through past experiences where you had to troubleshoot complex issues under pressure and be ready to share those stories.
We think you need these skills to ace Head Of Technical Operations Centre
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical leadership roles, particularly within broadcast or network operations. Emphasise your skills in incident management, team development, and operational processes.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technical operations and your ability to thrive in high-pressure environments. Mention specific examples of how you've driven innovation and improved service delivery in previous roles.
Highlight Relevant Skills: In your application, clearly outline your understanding of broadcast environments, TCP/IP networking, and any experience with monitoring systems like Zabbix or Grafana. This will demonstrate your technical expertise and suitability for the role.
Showcase Leadership Experience: Detail your experience in leading teams, mentoring staff, and managing performance. Use specific metrics or achievements to illustrate how you've successfully developed high-performing teams in the past.
How to prepare for a job interview at Christy Media Solutions
✨Showcase Your Leadership Skills
As a Head of Technical Operations, demonstrating your leadership abilities is crucial. Prepare examples of how you've successfully led teams in high-pressure environments, focusing on mentoring and developing talent.
✨Understand the Technical Landscape
Familiarise yourself with the latest technologies and trends in broadcast operations. Be ready to discuss your experience with TCP/IP networking, video/audio encoding, and any relevant tools like Zabbix or Grafana.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills under pressure. Think of specific incidents where you had to troubleshoot complex issues and how you managed to resolve them effectively.
✨Demonstrate Your Customer Focus
Highlight your commitment to exceeding client expectations. Be prepared to discuss how you've implemented Service Level Agreements (SLAs) and improved customer satisfaction in previous roles.
