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For Companies At a Glance
- Tasks: Provide technical support and troubleshoot issues for engineers and customers.
- Company: Join a world-renowned company leading in battery storage and power systems.
- Benefits: Enjoy 25 days holiday, bank holidays, and in-house training for career growth.
- Why this job: Be part of a reputable team with great staff retention and global presence.
- Qualifications: Experience in power supplies or engineering background preferred.
- Other info: Located in Rugby, with opportunities for progression into senior roles.
The predicted salary is between 28000 - 36000 £ per year.
Rugby
£35,000 - £45,000 + Career Progression + In-House Training + 25 Days Holiday + Bank Holidays
Are you a Technical Support Advisor with experience in power supplies or similar, or an Engineer wanting to get off the tools, looking for a role at a well-established and world-renowned company, currently leading the production market of Generators, Battery Energy Storage Systems, Lighting Towers, and Material Handling Equipment?
Do you want to work in a role that offers achievable career progression into senior positions, in-house training on the company's expertise, 25 days holiday + bank holidays, as well as the chance to work for a company with a reputable and world-wide presence?
On offer is the chance to become a key-player in a well-established manufacturing company, with a respected reputation and great staff retention rate, who not only operate in the UK but further afield in countries such as Germany and France.
In this role you will be responsible for providing first-line technical assistance to engineers, customers, and internal departments, as well as working with the manufacturing factory on reporting machine/product defects and scheduling maintenance jobs. You will also be responsible for troubleshooting and diagnosing product issues.
This role would suit a Technical Support Advisor with experience with power supplies/generators or similar, or an Engineer looking to get off the tools, looking to become a staple part of a highly reputable team, with the added benefit of scalable career progression, in-house training and a great holiday structure.
The Role
- Aiding engineers, customers, and internal departments
- Reporting and logging machine/product defects
- Troubleshooting and diagnosing product issues
The Person
- Technical Support Advisor with experience in Power Supplies/Generators or similar
- Engineer looking to get off the tools
- Commutable distance to Rugby
If you are interested in this role, click 'Apply Now' to forward an up-to-date copy of your CV.
We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The remuneration offered will be dependent on the extent of your experience, qualifications, and skill set.
Technical Support Advisor (Battery Storage/ Power Systems) employer: ATTB - The Big Jobsite
Contact Detail:
ATTB - The Big Jobsite Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Advisor (Battery Storage/ Power Systems)
✨Tip Number 1
Familiarise yourself with the latest trends and technologies in battery storage and power systems. This knowledge will not only help you during interviews but also demonstrate your genuine interest in the field.
✨Tip Number 2
Network with professionals in the industry, especially those who work in technical support or engineering roles. Attend relevant events or join online forums to connect with potential colleagues and learn more about the company culture.
✨Tip Number 3
Prepare for common technical support scenarios that may arise in the role. Think about how you would troubleshoot specific issues related to power supplies or generators, as this will showcase your problem-solving skills.
✨Tip Number 4
Research the company’s products and services thoroughly. Understanding their offerings will allow you to speak confidently about how you can contribute to their success and provide effective support to engineers and customers.
We think you need these skills to ace Technical Support Advisor (Battery Storage/ Power Systems)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support, power supplies, or engineering. Use keywords from the job description to demonstrate your suitability for the role.
Craft a Compelling Cover Letter: Write a cover letter that explains why you are interested in the Technical Support Advisor position. Mention your experience with troubleshooting and diagnosing product issues, and how it aligns with the company's needs.
Showcase Relevant Skills: In your application, emphasise skills such as problem-solving, communication, and teamwork. These are crucial for providing first-line technical assistance and working with various departments.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at ATTB - The Big Jobsite
✨Know Your Technical Stuff
Brush up on your knowledge of power supplies, generators, and battery energy storage systems. Be prepared to discuss specific technologies and troubleshooting techniques you've used in the past.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've diagnosed and resolved technical issues in previous roles. Highlight your analytical thinking and ability to work under pressure.
✨Understand the Company’s Products
Familiarise yourself with the company's product range, including generators and lighting towers. This will show your genuine interest in the role and help you answer questions more effectively.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s training programmes and career progression opportunities. This demonstrates your enthusiasm for growth within the organisation.
