Customer Support Executive (Remote within the UK) - Part time Customer Support · Shoreditch ·

Overview We are looking for a Part timeCustomer Support Executive who possesses a passion for customer care and will work with our team of talented Customer Support Executives & colleagues across the business to provide the best possible end to end customer experience.
Working hours Working hours – 24 hours per week
Saturday & Sunday – 9am until 6pm
2 Weekday evenings – 4pm until 8pm
What you can expect to be doing Dealing with all queries that come in through live chat, email and through social media.
Troubleshooting technical issues and optimising user experience.
Reporting bugs and UX issues to other members of the team.
Active participation in app growth and development.
What we’re looking for You can get your head around a complex system quickly.
You find it easy to juggle and prioritise different tasks.
You’re chilled under pressure.
You’re friendly and naturally engaging with a positive can-do attitude to customer support.
Committed to providing excellent customer support, written and verbal.
What we’re really looking for Someone with a genuine interest in Chip and is excited about being part of a fast-growing company and our mission to build the investment super app of the future.
Although we’re in the financial space, and under the scrutiny that comes with it, the current customer support team works well together, and even sometimes with a smile. We’re sure you’ve got the technical skills, otherwise, you would have stopped reading by now, so let us be clear on what will make us want to work with you.
We want a real person, with interests outside of work, to join our team. You could be a dancer, a gamer, a musician, a parent, a hockey fan, or even that one person that still writes Twilight fan-fiction. Doesn’t matter to us.
At the interview stages, we will be looking for empathy, eq, fun stories, and the ability to smile even when things are tough.
Note: Perks start below; the emoji note is kept for authenticity but content is preserved.
PERKS £15,862 per annum
Discretionary Performance-Related Annual Bonus of up to 10% (Cash) and 5% (Shares) based on your gross annual salary.
Workplace pension scheme – We invest in your future with a workplace pension scheme, contributing 5% on earnings up to £50,000. Plan ahead with confidence while you grow your career!
Private medical insurance (medical history disregarded)
Employee Assistance Programme
Cycle to work scheme
Season ticket loan
Free ChipX subscription for UK-based employees
We are an equal-opportunity employer and value diversity
Flexible working arrangements
28 days holiday plus