Senior Product Manager - Mobile Messaging

Bloomreach is building the world’s premier agentic platform for personalization. We’re revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize the entire customer journey. We’re taking autonomous search mainstream, making product discovery more intuitive and conversational for customers, and more profitable for businesses. We’re making conversational shopping a reality, connecting every shopper with tailored guidance and product expertise — available on demand, at every touchpoint in their journey. We’re designing the future of autonomous marketing, taking the work out of workflows, and reclaiming the creative, strategic, and customer-first work marketers were always meant to do. And we’re building all of that on the intelligence of a single AI engine — Loomi AI — so that personalization isn’t only autonomous…it’s also consistent.

From retail to financial services, hospitality to gaming, businesses use Bloomreach to drive higher growth and lasting loyalty. We power personalization for more than 1,400 global brands, including American Eagle, Sonepar, and Pandora.

Agent Platform AI Senior PM Overview: Bloomreach is redefining how marketing teams create customer experiences by building an AI-driven Marketing Agent that collaborates with marketers to execute campaigns faster and smarter. As a Senior Product Manager, you’ll lead the development of the “agent brain,” leveraging data, context, and machine learning to enable autonomous decision-making and continuous improvement.

Responsibilities:

• Define and execute the product vision for the Marketing Agent, ensuring alignment with Bloomreach’s strategic goals.
• Break down complex problems into iterative deliverables, prioritising features that deliver immediate customer value.
• Build and test prototypes to validate concepts, using feedback to refine the agent’s learning loop and context-enrichment capabilities.
• Partner with engineering, design, and product marketing teams to ship high-quality, customer-centric features.
• Enable go-to-market teams by articulating product value propositions and supporting launch strategies.
• Structure and enrich data to improve the agent’s decision-making accuracy and scalability.
• Design evaluation frameworks to measure agent performance and drive automated learning.

Stakeholder Leadership:

• Secure buy-in from executives and stakeholders by communicating product vision and progress clearly.
• Collaborate with sales, customer success, and marketing to gather insights and refine the roadmap.

Qualifications:

• 5+ years of product management experience, with a focus on AI/ML, data-driven SaaS products or AI start-ups.
• Proven ability to ship features that drive measurable customer outcomes.
• Technical fluency in AI concepts (agents, prompt engineering, LLMs) and data systems (databases, APIs, pipelines).
• Experience prototyping ideas and working hands-on with engineers to validate technical feasibility.
• Strong communicator who can simplify complex topics for technical and non-technical audiences.

Preferred Qualifications:

• Background in marketing technology or customer experience platforms.

Culture:

• A great deal of freedom and trust. At Bloomreach we don’t clock in and out, and we have neither corporate rules nor long approval processes. This freedom goes hand in hand with responsibility.
• We are interested in results from day one. We have defined our 5 values and the 10 underlying key behaviours that we strongly believe in.
• We can only succeed if everyone lives these behaviours day to day.
• We believe in flexible working hours to accommodate your working style.
• We work virtual-first with several Bloomreach Hubs available across three continents.
• We organise company events to experience the global spirit of the company and get excited about what’s ahead.
• We encourage and support our employees to engage in volunteering activities - every Bloomreacher can take 5 paid days off to volunteer.
• We have a People Development Program -- participating in personal development workshops on various topics run by experts from inside the company.
• Our managers are strongly encouraged to participate in the Leader Development Program to develop in the areas we consider essential for any leader.
• Bloomreachers utilise the $1,500 professional education budget on an annual basis to purchase education products (books, courses, certifications, etc.).
• The Employee Assistance Program -- with counsellors -- is available for non-work-related challenges.
• Subscription to Calm - sleep and meditation app.
• We organise ‘DisConnect’ days where Bloomreachers globally enjoy one additional day off each quarter.
• Extended parental leave up to 26 calendar weeks for Primary Caregivers.

Compensation:

• Restricted Stock Units or Stock Options are granted depending on a team member’s role, seniority, and location.
• Everyone gets to participate in the company's success through the company performance bonus.
• We offer an employee referral bonus of up to $3,000 paid out immediately after the new hire starts.
• We reward & celebrate work anniversaries -- Bloomversaries!

Excited? Join us and transform the future of commerce experiences!