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For Companies At a Glance
- Tasks: Communicate with customers and partners, monitor deliveries, and resolve issues daily.
- Company: Join DSV, a global leader in transport and logistics with a commitment to innovation.
- Benefits: Enjoy competitive salary, enhanced leave, wellbeing support, and discounts on various services.
- Why this job: Be part of a dynamic team focused on growth, collaboration, and making a real impact.
- Qualifications: Customer-focused, reliable, with strong multitasking skills and proficiency in IT.
- Other info: Opportunities for career growth in a diverse and inclusive workplace.
The predicted salary is between 28800 - 43200 £ per year.
DSV is recruiting for a Customer Service Specialist in Feltham due to company growth. This role offers an excellent opportunity to join a company dedicated to quality, innovation, and logistics services, ensuring the safe and efficient transport of cargo in compliance with operational procedures and legal requirements, including Health & Safety.
Key Tasks
- Communicating effectively with customers, partners, and internal departments via email and telephone.
- Monitoring delivery timelines to ensure completion within agreed schedules.
- Proactively resolving issues with customers and colleagues.
- Handling credit management queries as needed.
- Performing general administrative duties daily.
Skills and Competencies
- Providing Proof of Delivery (PODs) to meet customer requirements.
- Generating KPI reports for internal and external use.
- Ensuring correct rating of consignments for accurate invoicing.
- Verifying that delivery and collection details are correct.
- Collaborating with operations and overseas offices to meet customer commitments.
- Updating the DSV Order Management System with booking details.
Additional Skills and Attributes
- Customer-focused with a commitment to service excellence.
- Ability to work under pressure, re-prioritising tasks as needed.
- Reliable, with strong multitasking and problem-solving skills.
- Attention to detail, accuracy, and numeracy skills.
- Proficient IT skills with quick adaptability to new systems.
- Excellent verbal and written communication skills, maintaining professionalism.
- Knowledge of the freight transport industry.
What We Offer
- Competitive salary and growth opportunities within a successful global company.
- Participation in sustainability initiatives and company values.
- Employee benefits such as enhanced annual leave, car and cycle schemes, wellbeing support via the WeCare App, cashback and discounts through LifeWorks, life insurance, and eyecare vouchers.
We do not accept CVs from recruitment agencies unless engaged directly. Recruitment agencies should contact UKIErecruitment@dsv.com for collaboration.
Working at DSV: As a global leader in transport and logistics, DSV offers a dynamic environment focused on growth, innovation, and collaboration. With nearly 160,000 employees across over 90 countries, we strive to meet our customers' needs and foster a diverse, inclusive workplace where everyone can thrive. If you want to make an impact and grow your career, DSV is the place to be. Start here. Go anywhere.
Supervisor, XPress employer: DSV - Global Transport and Logistics
Contact Detail:
DSV - Global Transport and Logistics Recruiting Team
UKIErecruitment@dsv.com
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor, XPress
✨Tip Number 1
Familiarise yourself with the freight transport industry. Understanding the key players, regulations, and trends will help you speak confidently about the role and demonstrate your commitment to the field during interviews.
✨Tip Number 2
Brush up on your customer service skills. Since this role involves effective communication with customers and partners, practice articulating how you've successfully resolved issues in the past and maintained professionalism under pressure.
✨Tip Number 3
Get comfortable with data management and reporting tools. Being able to generate KPI reports and manage delivery timelines is crucial, so consider familiarising yourself with relevant software or systems that DSV might use.
✨Tip Number 4
Network with current or former employees of DSV. Engaging with them on platforms like LinkedIn can provide you with insider knowledge about the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Supervisor, XPress
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key tasks and skills required for the Supervisor, XPress position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your customer service experience, problem-solving skills, and ability to work under pressure. Use specific examples to demonstrate your competencies related to the role.
Highlight Relevant Experience: In your CV, emphasise any previous roles in customer service or logistics. Include details about your communication skills, multitasking abilities, and familiarity with IT systems, as these are crucial for the position.
Proofread Your Application: Before submitting, thoroughly proofread your application materials for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential for the role.
How to prepare for a job interview at DSV - Global Transport and Logistics
✨Know the Company
Before your interview, take some time to research DSV. Understand their values, mission, and recent developments in the logistics industry. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Demonstrate Customer Focus
As a Customer Service Specialist, showcasing your commitment to service excellence is crucial. Prepare examples from your past experiences where you successfully resolved customer issues or improved service delivery. This will highlight your ability to handle the role's responsibilities.
✨Highlight Your Multitasking Skills
The job requires strong multitasking abilities, especially under pressure. Be ready to discuss specific instances where you managed multiple tasks simultaneously and how you prioritised them effectively. This will demonstrate your capability to thrive in a fast-paced environment.
✨Prepare for Technical Questions
Since the role involves using IT systems and generating KPI reports, brush up on your technical skills. Be prepared to discuss your experience with similar systems and how quickly you can adapt to new technologies. This will reassure the interviewer of your proficiency.
