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- Tasks: Lead a luxury team, deliver bespoke client experiences, and drive sales at our flagship store.
- Company: Join Ralph Lauren, a global leader in premium lifestyle products with a rich heritage.
- Benefits: Enjoy a dynamic work environment, opportunities for growth, and a culture of inclusion.
- Why this job: Be part of a prestigious brand, shaping luxury experiences and building lasting client relationships.
- Qualifications: Expertise in tailoring, luxury retail, and proven leadership skills are essential.
- Other info: Flexible working hours, including evenings and weekends, to meet client needs.
The predicted salary is between 43200 - 72000 £ per year.
Company Description
Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands. At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.
Position Overview
Lead our prestigious Made to Measure service at Ralph Lauren's iconic London flagship store. This unique role combines luxury client service with expert tailoring knowledge to deliver an exceptional personalized experience that reflects our heritage of timeless style. As our Executive Supervisor, you'll be the guardian of Ralph Lauren's distinguished tailoring tradition, leading a specialized team in delivering bespoke experiences to our discerning clientele at our New Bond Street flagship location.
Essential Duties & Responsibilities
- Leadership & Team Excellence
- Lead and develop the sales team, ensuring delivery of exceptional service standards
- Create and maintain an elevated luxury environment aligned with Ralph Lauren's heritage
- Coach and mentor team members in technical expertise, product knowledge, and client service
- Drive team performance through regular feedback and development initiatives
- Demonstrate authentic leadership in upholding brand standards and presentation
- Provide an unparalleled luxury shopping experience through personalized service
- Build and nurture relationships with VIC (Very Important Customers), Super VICs, and elite clients
- Guide clients through the made-to-measure journey with expert advice on styles, fits, and fabrics
- Attend and support with bespoke client events and experiences
- Handle client inquiries and concerns with utmost professionalism and efficiency
- Drive and exceed sales targets for made-to-measure, made-to-order, and ready-to-wear
- Identify and capitalize on business growth opportunities
- Develop and implement strategies to expand client base with your own and the team's clients
- Maintain strong relationships with existing clients to ensure repeat business
- Network effectively to stay informed about market trends and competitor activities
- Demonstrate expertise in Ralph Lauren's clienteling tools and digital systems
- Oversee made-to-measure order process from consultation to final delivery
- Maintain accurate records of sales, inventory, and client interactions
- Collaborate with the operations, alterations and management team on product feedback and inventory planning
- Ensure compliance with brand standards and operating procedures
Experience, Skills & Knowledge
- Technical Excellence
- Expert understanding of tailoring, fabrics, and garment construction
- Advanced fitting and measurement capabilities
- Mastery of made-to-measure processes
- Proficiency with luxury retail systems
- Proven ability to inspire and develop high-performing teams
- Strong track record in luxury sales and client relationships
- Skill in analyzing business metrics and driving growth
- Natural talent for problem-solving and decision-making
- Passion for luxury fashion and craftsmanship
- Outstanding communication and interpersonal abilities
- Strong eye for detail and commitment to excellence
- Professional presence aligned with the Ralph Lauren brand
- Flexible approach to work schedule, including evenings and weekends
Executive Supervisor employer: Ralph Lauren
Contact Detail:
Ralph Lauren Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Executive Supervisor
✨Tip Number 1
Familiarise yourself with Ralph Lauren's brand heritage and values. Understanding their commitment to luxury and craftsmanship will help you align your approach during interviews and discussions, showcasing your passion for the brand.
✨Tip Number 2
Network within the luxury fashion industry, especially with professionals who have experience in bespoke tailoring or high-end retail. Building connections can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully developed teams in previous roles. Highlight specific examples of how you've driven performance and maintained exceptional service standards.
✨Tip Number 4
Stay updated on current trends in luxury fashion and clienteling tools. Being knowledgeable about market dynamics and technology used in luxury retail will demonstrate your commitment to excellence and innovation.
We think you need these skills to ace Executive Supervisor
Some tips for your application 🫡
Understand the Brand: Familiarise yourself with Ralph Lauren's heritage, values, and product offerings. This knowledge will help you tailor your application to reflect the brand's ethos and demonstrate your passion for luxury fashion.
Highlight Relevant Experience: Emphasise your experience in luxury retail, client service, and team leadership. Use specific examples that showcase your ability to drive sales and deliver exceptional customer experiences, particularly in a made-to-measure context.
Showcase Technical Skills: Detail your expertise in tailoring, fabrics, and garment construction. Mention any relevant qualifications or training that demonstrate your mastery of made-to-measure processes, as this is crucial for the role.
Craft a Compelling Cover Letter: Write a personalised cover letter that connects your skills and experiences to the responsibilities of the Executive Supervisor role. Highlight your leadership style and how you can contribute to maintaining Ralph Lauren's distinguished tailoring tradition.
How to prepare for a job interview at Ralph Lauren
✨Showcase Your Leadership Skills
As an Executive Supervisor, you'll need to demonstrate your ability to lead and develop a team. Prepare examples of how you've successfully coached team members in the past and how you can inspire them to deliver exceptional service.
✨Understand the Brand's Heritage
Familiarise yourself with Ralph Lauren's history and values. Be ready to discuss how you can uphold and reflect the brand's distinguished tailoring tradition in your role, ensuring that your answers resonate with their luxury ethos.
✨Demonstrate Client Relationship Management
Prepare to discuss your experience with high-profile clients. Highlight specific instances where you've built and nurtured relationships, particularly with Very Important Customers, and how you can enhance their shopping experience at Ralph Lauren.
✨Exhibit Technical Knowledge
Brush up on your understanding of tailoring, fabrics, and garment construction. Be prepared to answer technical questions and provide insights into the made-to-measure process, showcasing your expertise in luxury retail systems.
