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- Tasks: Lead a dynamic team to deliver exceptional outdoor education experiences for children.
- Company: PGL creates transformative outdoor adventures, empowering the next generation through active learning.
- Benefits: Enjoy 25 days annual leave, paid volunteering days, and discounts at over 800 retailers.
- Why this job: Make a real difference in children's lives while working in a fun, inclusive environment.
- Qualifications: Senior operational management experience in outdoor activities or similar residential settings required.
- Other info: Commitment to safety and inclusivity is essential; DBS check required.
The predicted salary is between 55000 - 62000 £ per year.
Up to £55,296 salary plus GM bonus. Based at Grosvenor Hall, Ashford, Kent. Use your leadership skills to make a real difference to the lives of children. PGL creates extraordinary breakthroughs for children through active and life-affirming experiences in the great outdoors. By joining PGL, you’ll play a key role in delivering on our mission to make outdoor education more impactful, sustainable, and inclusive for future generations.
As the General Manager, you will play a crucial part in ensuring the PGL offering is delivered with excellence to each and every customer, it continues to deliver a strong financial performance, all underpinned by a strong culture of excellent Health and Safety and safeguarding. Reporting to the Regional Operations Manager, you’ll develop and lead a dynamic and inspirational team of colleagues, setting clear objectives and ensuring they have all the support they need to be successful in their roles. You’ll embrace our core PGL values and implement them in the running of this 24/7 operation, and the complex challenges associated with residential settings of this scale.
Is this you? Excellent leadership, engagement and communication skills are only part of the role. We are looking for an individual who has the skillset to truly deliver the PGL vision through outstanding colleague engagement, commercial drive and customer experience worthy of this wonderful centre.
- Senior operational management experience from the outdoor activity sector or similar sector with a residential provision
- Confident in managing budgets, cost planning, reporting and forecasting
- A demonstrable track record in delivering excellent guest experiences
- Strong leadership and people management skills
- Knowledge of safeguarding principles and responsibilities
- Commitment to upholding strict Health, Safety and Food Hygiene standards
Above all, it’s our core values of FUN, SAFETY, QUALITY, INCLUSIVITY, TEAMWORK and RESPECT that unite us.
No matter your background, ethnicity, sexuality/gender identity, SEND, neurodivergence or anything else… PGL is a place to be yourself, have fun, use your valuable skills for good and celebrate what makes you brilliantly unique.
On top of your 25 days annual leave (+ 8 bank holidays), you’ll also enjoy your birthday off, have paid volunteering days to help worthwhile causes and the option to purchase additional holiday. A career with ongoing growth, aided development, mentoring, multiple pathways and opportunities to work across different UK or French locations. 24/7 access to our Wellbeing Hub alongside our Employee Assistance Program. Sector leading family friendly policies and a contributory pension. Access to our financial wellbeing platform where you can borrow or save directly from your salary. Free/discounted PGL breaks for your family & discounts at 800+ retailers.
We hire the best talent and value a diverse team; so, we are committed to ensuring our application process is accessible to everyone and are happy to provide helpful adjustments to make it easier to complete. However, our top priority is the safety of the guests on our centres. Therefore, all employees must undergo an Enhanced criminal records check (known as DBS or PVG), which we pay for. You will need to provide a 5-year address history and ID (such as passport/birth certificate). Convictions related to violence, drugs, or safeguarding may affect your application. Not all convictions will disqualify you, as we assess each case individually.
General Manager Where: Ashford Contracted hours: Job type: Pay: £55,296.00, Per Annum Optional [...] employer: PGL Travel Ltd
Contact Detail:
PGL Travel Ltd Recruiting Team
maxine.roberts@pgl.co.uk
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager Where: Ashford Contracted hours: Job type: Pay: £55,296.00, Per Annum Optional [...]
✨Tip Number 1
Familiarise yourself with PGL's core values: FUN, SAFETY, QUALITY, INCLUSIVITY, TEAMWORK, and RESPECT. Demonstrating a clear understanding of these values during your interactions can set you apart as a candidate who truly aligns with the company's mission.
✨Tip Number 2
Highlight your leadership experience in similar environments, especially in outdoor activities or residential settings. Be prepared to share specific examples of how you've successfully managed teams and improved guest experiences in past roles.
✨Tip Number 3
Showcase your financial acumen by discussing your experience with budget management, cost planning, and forecasting. Being able to articulate how you've driven financial performance in previous positions will demonstrate your capability for this role.
✨Tip Number 4
Prepare to discuss your knowledge of safeguarding principles and health and safety standards. This is crucial for the role, so having concrete examples of how you've upheld these standards in your previous work will be beneficial.
We think you need these skills to ace General Manager Where: Ashford Contracted hours: Job type: Pay: £55,296.00, Per Annum Optional [...]
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements for the General Manager position. Tailor your application to highlight how your skills and experiences align with PGL's mission and values.
Highlight Relevant Experience: Emphasise your senior operational management experience, particularly in the outdoor activity sector or similar environments. Provide specific examples of how you've successfully managed budgets, led teams, and delivered excellent guest experiences.
Showcase Leadership Skills: Demonstrate your leadership, engagement, and communication skills in your application. Use concrete examples to illustrate how you've inspired and supported your team in previous roles, aligning with PGL's core values of FUN, SAFETY, QUALITY, INCLUSIVITY, TEAMWORK, and RESPECT.
Prepare a Strong Cover Letter: Craft a compelling cover letter that not only summarises your qualifications but also expresses your passion for outdoor education and your commitment to making a positive impact on children's lives. Make sure to convey your enthusiasm for the role and the organisation.
How to prepare for a job interview at PGL Travel Ltd
✨Showcase Your Leadership Skills
As a General Manager, your leadership abilities are crucial. Prepare examples of how you've successfully led teams in the past, focusing on engagement and motivation. Highlight any specific achievements that demonstrate your capacity to inspire others.
✨Understand PGL's Core Values
Familiarise yourself with PGL's core values: FUN, SAFETY, QUALITY, INCLUSIVITY, TEAMWORK, and RESPECT. Be ready to discuss how you embody these values in your work and how you would implement them in the role.
✨Prepare for Operational Challenges
The role involves managing a complex residential setting. Think about potential challenges you might face and how you would address them. Discuss your experience with operational management, particularly in outdoor activities or similar sectors.
✨Demonstrate Financial Acumen
Since the position requires managing budgets and financial performance, be prepared to discuss your experience with cost planning, reporting, and forecasting. Bring examples of how you've successfully managed finances in previous roles.
