Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch IT support and drive tech improvements daily.
- Company: Join a dynamic IT team focused on user satisfaction and efficiency.
- Benefits: Enjoy a collaborative environment with opportunities for growth and learning.
- Why this job: Make a real impact by empowering users and enhancing IT systems.
- Qualifications: 3+ years in IT support, strong skills in Microsoft 365 and Active Directory required.
- Other info: Ideal for proactive individuals eager to solve problems and improve tech.
The predicted salary is between 30000 - 42000 £ per year.
Are you a proactive IT professional passionate about user support and technology improvement? We are looking for a highly capable 1st & 2nd Line Engineer to join our dynamic IT team. In this role, you will help drive efficiency, resilience, and user satisfaction by delivering top-tier technical support and taking part in technology-driven change projects. You will be the first point of contact for IT support queries, ensuring that our systems run smoothly and our users feel empowered by technology.
Key Responsibilities
- Act as the first line of support for IT queries, resolving issues across on-premise, hybrid, and remote environments.
- Own, track, and report on helpdesk support tickets and their resolution effectiveness.
- Standardise IT processes, systems, and documentation to ensure consistency and compliance.
- Work alongside suppliers and service providers to ensure high service standards.
- Assist in IT infrastructure monitoring, daily contingency checks, and backup management.
- Identify and implement opportunities to improve IT infrastructure security and efficiency.
- Train users and assess training needs to support adoption of IT solutions.
- Support asset tagging, hardware maintenance, and vendor contract management.
- Take part in IT projects and maintenance activities in line with departmental objectives.
Required Skills & Experience
- Minimum 3 years' experience in 1st and 2nd Line IT support roles.
- Strong understanding and hands-on experience with: Active Directory, Microsoft 365 Administration, SharePoint Online, VoIP system administration, Hardware support and troubleshooting, Helpdesk/ticketing systems.
- Experience working with users in on-premise, hybrid, and remote setups.
- Ability to manage 3rd party vendors and support contracts.
- GCSE in IT (or equivalent qualification).
Desirable Skills & Qualifications
- Familiarity with Veeam and VMware products.
- Experience with ERP systems and mobile device management.
- Participation in IT-related project work.
- Microsoft certifications and/or ITIL qualification.
- Previous experience in a small to medium enterprise (SME) environment.
What You'll Achieve
This role supports the delivery of our clients company strategy by maintaining and improving IT systems, delivering excellent user support, and contributing to key IT projects. You will play a pivotal role in driving forward our digital efficiency, ensuring smooth operations and empowering colleagues through great tech and even better support.
Ready to Apply?
If you thrive in a fast-paced, collaborative environment and enjoy solving problems while making a real impact, we would love to hear from you.
1st / 2nd Line Support Engineer X 2 employer: Adria Solutions
Contact Detail:
Adria Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st / 2nd Line Support Engineer X 2
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Active Directory and Microsoft 365. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your suitability for the role.
✨Tip Number 2
Prepare examples of how you've successfully resolved IT support issues in the past. Highlighting your problem-solving skills and ability to manage helpdesk tickets effectively will show that you can handle the responsibilities of this position.
✨Tip Number 3
Research StudySmarter and our approach to user support. Understanding our company culture and values will help you align your answers with what we’re looking for in a candidate, making you a more appealing applicant.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the team dynamics and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace 1st / 2nd Line Support Engineer X 2
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 1st and 2nd line support roles. Emphasise your hands-on experience with Active Directory, Microsoft 365, and any relevant IT certifications.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for user support and technology improvement. Mention specific examples of how you've resolved IT issues or improved processes in previous roles.
Highlight Relevant Skills: In your application, clearly outline your skills related to helpdesk systems, hardware troubleshooting, and vendor management. This will demonstrate your capability to meet the job requirements.
Show Enthusiasm for the Role: Convey your excitement about the opportunity to work in a dynamic IT team. Mention how you can contribute to improving IT infrastructure security and efficiency, aligning with the company's goals.
How to prepare for a job interview at Adria Solutions
✨Showcase Your Technical Skills
Be prepared to discuss your hands-on experience with key technologies like Active Directory, Microsoft 365, and VoIP systems. Highlight specific examples of how you've resolved issues in these areas to demonstrate your expertise.
✨Emphasise User Support Experience
Since this role focuses on user support, share stories that illustrate your ability to communicate effectively with users. Discuss how you've empowered users through training or support, and how you handle difficult situations.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss a few challenging IT problems you've encountered and how you approached solving them. This will show your analytical skills and your proactive attitude towards improving IT infrastructure.
✨Familiarise Yourself with the Company
Research the company’s IT environment and any recent projects they’ve undertaken. Understanding their goals and challenges will allow you to tailor your responses and show that you're genuinely interested in contributing to their success.
