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- Tasks: Coordinate maintenance and repair activities while ensuring high-quality service delivery.
- Company: Join an award-winning, values-driven organisation focused on making a difference.
- Benefits: Enjoy agile working options, competitive salary, and a supportive team environment.
- Why this job: Make a real impact in people's lives while developing your career in a fast-paced setting.
- Qualifications: Experience in customer-focused roles, strong IT skills, and knowledge of landlord compliance required.
- Other info: Interviews on 24th July 2025; applications from diverse backgrounds encouraged.
The predicted salary is between 28800 - 43200 £ per year.
This role is fixed term for 12 months to cover maternity leave.
Do you have experience of working or volunteering in a customer focused environment? Do you want the opportunity to develop your career, whilst working for an award-winning, values-driven organisation?
We’re recruiting for a Business Support Co-ordinator to join our team on a full-time, fixed-term basis. You’ll be part of the Work Planning and Operational Support department, which is responsible for efficiently co-ordinating and scheduling maintenance and repair activities across the organisation's housing stock, including care and support projects. The team ensures that resources are allocated effectively to meet service delivery targets. The department provides administrative and planning services to ensure our customers receive a timely, high quality service. They also play a key role in monitoring performance and optimising workflow whilst supporting compliance with health and safety and regulatory standards.
We are looking for someone who is a highly organised, detail-oriented individual, who is passionate about making a real difference in people's lives. You must thrive in a fast-paced environment, enjoy problem solving and co-ordinating resources and offering support to the team to ensure our customers receive a high-quality service.
Whilst training will be given, we are looking for someone who has proven experience developing and implementing policies, procedures and service standards. A large part of the role is analysing and clearly presenting complex data to diverse audiences. You will have a strong knowledge of landlord compliance across Gas, Electrical, Safe Water, Lifts and Asbestos and a track record of successfully leading projects. Excellent IT skills are essential to support effective data management and service delivery.
This position provides a competitive salary, the option for agile working with an agreement that two days can be worked from home and the other three from our new offices in Clifton, and is full-time between 8am and 5pm Monday to Friday.
Interviews will be held in Clifton on 24th July 2025.
Successful candidates may be required to take a work related test prior to the interview.
As a Disability Confident and Equal Opportunities Employer, NCHA welcomes applications from all suitably qualified candidates including those from black and minority ethnic (BME) groups and disabled candidates.
Business Services Coordinator employer: Nottingham Community Housing Association Ltd
Contact Detail:
Nottingham Community Housing Association Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Services Coordinator
✨Tip Number 1
Familiarise yourself with the specific compliance standards mentioned in the job description, such as Gas, Electrical, Safe Water, Lifts, and Asbestos. This knowledge will not only help you during the interview but also demonstrate your commitment to the role.
✨Tip Number 2
Prepare examples of how you've successfully coordinated resources or managed projects in a fast-paced environment. Highlighting your problem-solving skills and ability to analyse complex data will make you stand out.
✨Tip Number 3
Research our organisation's values and recent achievements. Being able to articulate how your personal values align with ours can show that you're not just looking for any job, but that you're genuinely interested in contributing to our mission.
✨Tip Number 4
Since interviews will be held in Clifton, consider visiting the area beforehand to get a feel for the environment. This can help you feel more comfortable on the day and may even provide you with insights to discuss during your interview.
We think you need these skills to ace Business Services Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer-focused environments. Emphasise any roles where you developed and implemented policies or procedures, as this is crucial for the Business Services Coordinator position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for making a difference in people's lives. Mention specific examples of how you've thrived in fast-paced environments and your problem-solving skills.
Highlight IT Skills: Since excellent IT skills are essential for this role, ensure you detail your proficiency with data management tools and any relevant software you have used in previous positions.
Prepare for the Interview: Research common interview questions for administrative roles and prepare answers that reflect your experience with compliance and project leadership. Be ready to discuss how you would analyse and present complex data.
How to prepare for a job interview at Nottingham Community Housing Association Ltd
✨Showcase Your Customer Service Experience
Make sure to highlight any previous experience in customer-focused roles. Discuss specific examples where you successfully resolved issues or improved service delivery, as this aligns with the organisation's values.
✨Demonstrate Organisational Skills
Prepare to discuss how you manage multiple tasks and prioritise effectively in a fast-paced environment. Use examples from past experiences to illustrate your ability to coordinate resources and maintain high-quality service.
✨Familiarise Yourself with Compliance Standards
Brush up on your knowledge of landlord compliance, especially in areas like Gas, Electrical, Safe Water, Lifts, and Asbestos. Being able to speak confidently about these topics will show your preparedness for the role.
✨Prepare for Data Analysis Questions
Since a large part of the role involves analysing complex data, be ready to discuss your experience with data management and presentation. Think of examples where you've successfully communicated data insights to diverse audiences.
