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- Tasks: Build relationships with clients and drive product adoption for Chatterbox's innovative solutions.
- Company: Chatterbox connects overlooked talent with tech jobs, empowering refugees through online language learning.
- Benefits: Join a fast-growing startup with a social impact, flexible work options, and a supportive team culture.
- Why this job: Make a difference by helping clients succeed while working in a dynamic, mission-driven environment.
- Qualifications: 5+ years in customer-facing roles, strong communication skills, and a passion for client success.
- Other info: Opportunity to work with top investors and be part of an award-winning EdTech platform.
The predicted salary is between 43200 - 72000 £ per year.
We are seeking an experienced Enterprise Customer Success Manager who can build durable relationships with customers and act as a trusted advisor to work with our corporate clients. You will act as the main point of contact for driving product adoption and engagement for Chatterbox's clients and partners. This role is ideal for a dynamic individual with innovative thinking, technical skills, and solid business acumen. The Enterprise Customer Success Manager will lead sales engagement efforts and directly impact Chatterbox’s revenue and growth. A passion for driving product adoption, customer satisfaction, and identifying account growth opportunities is essential. The individual will ensure clients see the value of Chatterbox’s solutions and advise on best practices for success.
Chatterbox connects marginalized people with tech jobs. We develop technology that links talented yet overlooked workers with opportunities in tech, starting with the online language learning industry. Our award-winning EdTech SaaS platform empowers overlooked talent, from refugees to returnee mothers, to teach their native languages online and turn their cultural and linguistic diversity into a superpower. Supported by top investors and recognized by outlets like Bloomberg and BBC, this is a unique opportunity to work in a fast-growing, socially impactful startup.
Key Responsibilities:- Ensure client retention and satisfaction
- Act as a trusted advisor to drive adoption and demonstrate the value of Chatterbox
- Educate and train customers on our products and services
- Partner with stakeholders to establish goals, success criteria, and KPIs aligned with their business strategies
- Monitor adoption and usage trends; provide recommendations based on risk assessments and business needs
- Develop a thorough understanding of customer implementations, stakeholders, and needs
- Set clear retention goals and milestones for clients
- Participate in business reviews with clients
- Anticipate client decisions and uncover business needs to leverage Chatterbox’s offerings effectively
- Collaborate with internal teams to align account activities with client strategies
- Maintain high organization and prioritize effectively
- Lead renewal processes and coordinate upsell opportunities with sales and account teams
- Build strong cross-functional relationships with Support, Sales, and Product Management
- Create resources for training and best practices
- 5+ years in a customer-facing role, preferably in SaaS
- Successful track record as a consultant managing diverse accounts
- Experience building relationships with mid-market, public sector, and enterprise clients
- Ability to understand and present product features aligned with customer strategies
- Strong communication skills and responsiveness to customer needs
- Team-oriented with accountability and customer care
- Strong analytical and problem-solving skills
- Adaptability and willingness to grow in a fast-paced startup environment
- Ability to handle pressure and think creatively
Enterprise Customer Success Manager employer: Chatterbox®
Contact Detail:
Chatterbox® Recruiting Team
accessibility@talentify.io
StudySmarter Expert Advice 🤫
We think this is how you could land Enterprise Customer Success Manager
✨Tip Number 1
Familiarise yourself with Chatterbox's mission and values. Understanding how we connect marginalized people with tech jobs will help you articulate your passion for our cause during interviews, showing that you're not just a fit for the role but also for our culture.
✨Tip Number 2
Prepare to discuss specific examples of how you've driven product adoption and customer satisfaction in previous roles. Highlighting your success stories will demonstrate your ability to act as a trusted advisor and show potential clients the value of our solutions.
✨Tip Number 3
Research the latest trends in SaaS and customer success management. Being knowledgeable about industry best practices will allow you to engage in meaningful conversations with our team and showcase your analytical skills during the interview process.
✨Tip Number 4
Network with current or former employees of Chatterbox on platforms like LinkedIn. Gaining insights from their experiences can provide you with valuable information about the company culture and expectations, which you can leverage in your discussions with us.
We think you need these skills to ace Enterprise Customer Success Manager
Some tips for your application 🫡
Understand the Role: Before applying, take the time to thoroughly understand the responsibilities and requirements of the Enterprise Customer Success Manager position at Chatterbox. Tailor your application to highlight relevant experiences that align with their needs.
Highlight Relevant Experience: In your CV and cover letter, emphasise your 5+ years of experience in customer-facing roles, particularly in SaaS. Provide specific examples of how you've successfully managed diverse accounts and built strong relationships with clients.
Showcase Your Skills: Demonstrate your strong communication skills and problem-solving abilities in your application. Mention any experience you have with educating customers on products and services, as well as your analytical skills in monitoring adoption trends.
Personalise Your Application: Make your application stand out by personalising it for Chatterbox. Mention their mission of connecting marginalized people with tech jobs and express your passion for driving product adoption and customer satisfaction in a socially impactful environment.
How to prepare for a job interview at Chatterbox®
✨Understand Chatterbox's Mission
Before the interview, make sure you understand Chatterbox's mission of connecting marginalized people with tech jobs. This will help you articulate how your experience aligns with their goals and demonstrate your passion for social impact.
✨Showcase Your Customer Success Experience
Prepare to discuss specific examples from your past roles where you've successfully driven product adoption and customer satisfaction. Highlight your ability to build relationships and act as a trusted advisor, as this is crucial for the Enterprise Customer Success Manager role.
✨Be Ready to Discuss Metrics
Familiarise yourself with key performance indicators (KPIs) relevant to customer success. Be prepared to talk about how you've monitored adoption trends and provided recommendations based on data, as this will show your analytical skills and business acumen.
✨Demonstrate Adaptability
Chatterbox operates in a fast-paced startup environment, so be ready to discuss how you've adapted to change in previous roles. Share examples of how you've handled pressure and thought creatively to solve problems, which will highlight your fit for their dynamic culture.
