Solutions Consultant

Patsnap is a global, pre-IPO company that transforms the way organizations harness their Intellectual Property and Research & Development productivity. Our platform revolutionizes how IP and R&D teams collaborate across the entire innovation lifecycle, using domain-specific AI to accelerate the creation of market-ready products. Our products span global patent databases, scientific journals, technical literature, and custom enterprise solutions. By combining cutting-edge AI, deep semantic search, advanced analytics, and workflow automation, our platform empowers R&D, innovation, and IP teams across industries like engineering, life sciences, technology, and finance.

With over 12,000 customers worldwide, including some of the biggest names in innovation, Patsnap is at the forefront of technological advancement. Our $300M Series E funding round brings our valuation to a $1 billion unicorn status, and we still have a remarkable amount of growth ahead. We have a vibrant and diverse team with offices in Singapore, Toronto, London, and Shanghai. Our hyper-growth trajectory is powered by our people, and we are extremely proud of our company-wide vision, work ethic, and entrepreneurial spirit. We are committed to fostering an inclusive environment where talent thrives and ideas bloom.

Role Summary: As a Solutions Consultant, you’ll be a key contributor to how enterprise clients solve complex innovation challenges using AI and data. You’ll partner closely with Sales, Product, and Engineering teams to design and deliver tailored solutions, from API integrations to AI agents and Data-as-a-Service (DaaS) deployments. You’ll guide clients through technical discovery, build solution mock-ups or light prototypes, consult on integration and security, and help convert needs into scalable, high-impact solutions. This is a high-visibility role with room to shape best practices, influence product direction, and help enterprise clients realize value more quickly. This is a hybrid position in our Downtown Toronto office with the expectation to work from the office once a week.

What You’ll be Doing:

• Conduct client discovery and solution design by partnering with Account Executives on uncovering client objectives and pain points.
• Lead technical discovery conversations to translate business goals into structured solution designs.
• Rapidly scope and prototype custom solutions using mock-ups and low-code tools.
• Deliver compelling product demos that showcase AI, workflow automation, and data/API use cases.
• Support technical validation, including API testing, data mapping, and use case configuration.
• Act as a trusted technical consultant for AI-driven platform solutions.
• Consult on and support presales efforts, including custom solution engagements such as AI agents.
• Lead presales scoping and technical input for API and DaaS-related client engagements.
• Collaborate with Engineering on solution handoffs, providing input on feasibility, data flows, and prioritization.
• Support client-facing cloud security and compliance discussions and reporting, with guidance and training from senior security leads.

About You:

• Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent hands-on experience.
• 2–5 years in a client-facing technical role such as Solutions Consulting, Sales Engineering, or Technical Account Management.
• Comfort working with APIs, SaaS platforms, and data-driven solutions.
• Some development exposure (e.g., building basic scripts or making RESTful API calls using Python, Postman, or similar tools).
• Strong communication skills and the ability to translate technical topics into clear, business-friendly language.
• Basic knowledge of cloud architecture terminology, security terminology and awareness of cloud services.

Valued Extras:

• Experience with R&D, IP, or life sciences data (e.g., patents, journals, bioinformatics).
• Familiarity with AI/ML applications or data transformation pipelines.
• Basic understanding of IT security frameworks and cloud compliance (e.g., SOC 2, ISO 27001).
• Examples of past technical prototypes, side projects, or client-facing deliverables.

You’ll Thrive Here If You:

• Love solving technical problems and collaborating across functions.
• Are energized by emerging technologies, especially AI, APIs, and automation tools.
• Thrive in high-autonomy roles where you can shape processes and drive real impact.
• Communicate clearly and confidently with both technical and non-technical audiences.
• Want to chart a career path across Solutions Consulting, Product, or broader Go-To-Market roles.
• Are excited to play a key role in scaling an emerging product line’s revenue by 10x and making a significant impact early in your career.

Benefits & Perks:

• 25 days annual leave allowance + bank holidays (Additional time off based on service up to a maximum of 5 extra days)
• 2 company paid volunteering days
• Eyecare voucher scheme
• Private healthcare with Axa Healthcare
• Private pension with Scottish Widows
• Parental leave policies
• Perkbox benefit scheme, we aim to reward our Patsnappers for all their hard work as much as we can.
• WFH stipend
• Cycle To Work scheme
• Life Assurance
• Payroll giving

Our Values:

• Integrity: We hold each other accountable for our actions.
• Leadership: We lead by example and inspire each other to reach for new heights.
• Openness: We are open and honest and share our ideas with care and consideration.
• Growth: We are lifelong learners who aspire to improve each day.
• Innovation: We seek out new ways to solve problems.
• Customer: Our customer is at the center of everything we do. Their success is our success.

Patsnap is proud to be an equal opportunity employer (EOE) that champions diversity. We do not discriminate based on race, religion, national origin, citizenship, sex, gender identity or expression, sexual orientation, pregnancy, age, or marital, veteran/military, or disability status, or any other protected status in accordance with federal, provincial/state or local laws. Even if you don’t meet 100% of the above qualifications, we encourage you to apply and tell us why you’d be a great fit for this role! If you require any accommodations during the interview process, please email us at recruitment@patsnap.com so we can best support you.