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- Tasks: Provide technical support for software applications like Oracle EBS and SAP Concur.
- Company: Join a global family-run manufacturing business with a strong IT team.
- Benefits: Enjoy a competitive salary of £45,000 plus on-call pay and growth opportunities.
- Why this job: Be part of an established team in a reputable company with room for personal development.
- Qualifications: Experience with ERP systems, especially Oracle EBS and SAP Concur, is preferred.
- Other info: Opportunity for a confidential chat to learn more about the role.
The predicted salary is between 36000 - 54000 £ per year.
Head Resourcing is pleased to be working with a global manufacturing business with facilities across Europe, Australia, and the United States as they look to hire a talented Application Support Analyst. Our client is headquartered in Scotland and is a proud family-run business with a strong IT team in which you can grow and develop.
The successful candidate will provide day-to-day technical support for software applications across our client's business. These are mainly, but not limited to, Oracle E-business suite and SAP Concur (Invoices and Expenses). While prior knowledge in these applications is strongly preferred, experience of similar applications will be considered. In this role, you will also be part of an emergency support on-call rota.
Required Skills:- Understanding of ERP Systems - Oracle EBS preferred
- Understanding of SAP Concur - ideally with a focus on invoices and expenses
- Oracle SQL - PL/SQL understanding is also beneficial
- Ability to understand and investigate data flows between systems - ETL processes
- Knowledge of Power Apps and Power BI
- ITIL
This is a great opportunity to join an established team within a household name. If the role sounds of interest, please apply for a confidential chat to find out more.
Application Support Analyst employer: Head Resourcing
Contact Detail:
Head Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Analyst
✨Tip Number 1
Familiarise yourself with Oracle E-business Suite and SAP Concur. Even if you don't have direct experience, understanding their functionalities and common issues can help you stand out during interviews.
✨Tip Number 2
Brush up on your SQL skills, particularly PL/SQL. Being able to demonstrate your ability to query databases and troubleshoot data flow issues will be a significant advantage in this role.
✨Tip Number 3
Showcase your problem-solving skills by preparing examples of how you've resolved technical issues in the past. This will highlight your ability to provide effective support in a fast-paced environment.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. Gaining insights into the company culture and expectations can give you an edge in your application process.
We think you need these skills to ace Application Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially with ERP systems like Oracle EBS and SAP Concur. Include specific examples of how you've provided technical support in previous roles.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your understanding of the required skills, such as Oracle SQL and data flow investigation, and how they relate to your past experiences.
Showcase Problem-Solving Skills: Since the role involves providing technical support, include examples in your application that demonstrate your problem-solving abilities. Describe situations where you successfully resolved issues with software applications.
Highlight Continuous Learning: Mention any relevant certifications or training you've completed, especially in ITIL, Power Apps, or Power BI. This shows your commitment to professional development and aligns with the company's focus on growth.
How to prepare for a job interview at Head Resourcing
✨Showcase Your Technical Skills
Make sure to highlight your understanding of ERP systems, especially Oracle E-business Suite and SAP Concur. Be prepared to discuss any relevant experience you have with these applications or similar ones, as this will demonstrate your capability to handle the technical aspects of the role.
✨Demonstrate Problem-Solving Abilities
As an Application Support Analyst, you'll need to troubleshoot issues effectively. Prepare examples of past experiences where you've successfully resolved technical problems, particularly those involving data flows and ETL processes. This will show your analytical skills and ability to think on your feet.
✨Familiarise Yourself with On-Call Responsibilities
Since the role includes being part of an emergency support on-call rota, it's important to express your willingness and readiness for this responsibility. Think about how you would manage stress and prioritise tasks during high-pressure situations, and be ready to discuss this in the interview.
✨Research the Company Culture
Understanding the family-run nature of the business and its values can give you an edge. Be prepared to discuss how you align with their culture and how you can contribute to their established team. This shows that you're not just interested in the job, but also in being a part of their community.
