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- Tasks: Ensure compliance and quality in Asylum Support Services through audits and assessments.
- Company: Migrant Help is a leading charity supporting migrants across the UK for over 60 years.
- Benefits: Enjoy flexible working, enhanced leave, and access to employee discounts and wellbeing support.
- Why this job: Make a real difference while developing your skills in a supportive and dynamic environment.
- Qualifications: Knowledge of the UK asylum system and experience in audit procedures are essential.
- Other info: This role requires a DBS check and offers a non-contributory pension scheme.
The predicted salary is between 31770 - 44678 £ per year.
Migrant Help have an exciting opportunity to recruit a Quality Officer - Asylum Services to join our team!
Location: Homebased
Contract: Permanent
Salary: £31,770 per annum
About Us
Migrant Help is a leading charity that has been established for over 60 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential.
The Quality Officer - Asylum Services Role
Part of the Quality team, the AIRE Quality Officer is a dynamic and rewarding role at Migrant Help. You will ensure compliance and quality within our AIRE teams, these are the teams that work on our Asylum Support Services. You will carry out audits and assessments both internally and with subcontractors to ensure compliance with contractual and legal requirements, as well as quality assurance checks and calibration sessions. You will report on your findings and find opportunities for improvement to drive operational quality procedures and standards.
If you have demonstrable experience working with colleagues on all levels ensuring and encouraging best practice, and are looking for an exciting role that makes a difference, we’d love to hear from you!
Key Responsibilities Of Our Quality Officer - Asylum Services
- To ensure the AIRE (Asylum Support) service adheres to all legal and contractual requirements, finding opportunities for improvement and actioning solutions to develop our quality standards, contract compliance and improve future audit results.
- Carry out internal audits as required, including planning, auditing and report writing.
- Work with the AIRE (Asylum Support) teams to ensure our clients receive accurate support, advice and guidance, delivered with empathy and kindness.
- Develop performance monitoring processes across various teams, helping to develop quality scorecards and quality assurance processes.
- To collaborate with internal and external stakeholders to ensure audits and assessments are planned and executed correctly.
- To provide support and deliver feedback to colleagues in order to drive understanding and compliance to quality standards.
- To build positive relationships and a strong network to create an open and honest environment for the assessments and audits to take place.
- To take responsibility for ensuring timely completion of quality assessments and audits, working with colleagues and partners to develop a strong and efficient audit plan.
- Monitor compliance and scorecard completion.
- Lead on Calibration Sessions and guide colleagues through the various quality assurance processes.
- Provide information and reports to the Management Team outlining quality assessment trends, non-conformities, risks and opportunities for improvement, both for Migrant Help and external suppliers and subcontractors.
- Support the teams to ensure operational documents are correctly reviewed, updated, and controlled.
The Skills And Abilities You Need
- A good knowledge of the UK asylum system.
- Significant knowledge of internal and/or external audit procedures.
- Solid understanding of Quality Assurance procedures and strategies.
- Ability to build strong working relationships with a variety of colleagues.
- Ability to create clear and detailed reports, including data analysis, suggestions and opportunities for improvement, and a proposed action plan to tackle any non-conformities.
Migrant Help Is Committed To Safeguarding Those We Provide a Service To, Applicants Will Have To Undergo Strict Vetting Procedures Throughout Different Stages Of The Recruitment Process Therefore This post is subject to a Disclosure and Barring Service (DBS) check therefore applicants must:
- Be able to provide documents to show their right to work in the UK (such as Passport, work visa, settled status document, certificate of registration, naturalisation as a British citizen, Biometric Residence Permit etc.)
- Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment.
These Are Some Of The Benefits We Offer
- Our working week is 35 hours per week offering flexibility and work life balance.
- Enhanced family friendly provisions.
- Employees will gain an extra day annual leave per year to a maximum of 39 days, including bank holidays (pro-rata).
- Option to buy or sell up to 5 days of annual leave.
- Access to Perkbox, an employee rewards and benefits platform with over 9,000 deals and discounts, a range of free perks, employee wellbeing support and other additional employee benefits and recognitions.
- Wellbeing support.
- Migrant Help offers employees a non-contributory pension scheme.
- Migrant Help pays 8% worth of employee salary into the pension scheme.
Closing Date: 2nd July 2025
If you are interested in becoming our new Quality Officer - Asylum Services, please click 'APPLY' today. We look forward to hearing from you!
Quality Officer - Asylum Services employer: Migrant Help ?
Contact Detail:
Migrant Help ? Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality Officer - Asylum Services
✨Tip Number 1
Familiarise yourself with the UK asylum system and current legislation. Understanding the nuances of the system will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the field of quality assurance and asylum services. Attend relevant workshops or webinars to connect with others and gain insights that could be beneficial during your application process.
✨Tip Number 3
Prepare to discuss specific examples of how you've implemented quality assurance processes in previous roles. Be ready to share your experiences in conducting audits and how you’ve driven improvements in compliance.
✨Tip Number 4
Research Migrant Help’s mission and values thoroughly. Tailoring your conversation to align with their vision of supporting vulnerable migrants will show that you are a good cultural fit for the organisation.
We think you need these skills to ace Quality Officer - Asylum Services
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of the Quality Officer - Asylum Services role. Familiarise yourself with the key tasks and skills required, such as knowledge of the UK asylum system and audit procedures.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job description. Emphasise your experience in quality assurance, compliance, and any previous roles that involved audits or assessments.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for supporting vulnerable migrants and your commitment to quality standards. Use specific examples from your past experiences to demonstrate how you can contribute to Migrant Help's mission.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Migrant Help ?
✨Understand the Asylum System
Make sure you have a solid grasp of the UK asylum system. Familiarise yourself with current policies and procedures, as this knowledge will be crucial in demonstrating your suitability for the role.
✨Showcase Your Audit Experience
Prepare to discuss your experience with internal and external audit procedures. Be ready to provide examples of how you've ensured compliance and quality in previous roles, as this is a key responsibility of the Quality Officer.
✨Emphasise Relationship Building Skills
Highlight your ability to build strong working relationships with colleagues and stakeholders. Share specific instances where you've successfully collaborated with others to achieve quality assurance goals.
✨Prepare for Data Analysis Questions
Since the role involves creating detailed reports and analysing data, be prepared to discuss your experience with data analysis. Think of examples where you've identified trends or opportunities for improvement based on data.
