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- Tasks: Join our team as a Customer Service Administrator, handling enquiries and maintaining records.
- Company: Hooray is a champion of ethical recruitment, promoting diversity and inclusion in the workplace.
- Benefits: Flexible hours, competitive pay, and potential for extension after two months.
- Why this job: Gain valuable experience in customer service while working in a supportive and inclusive environment.
- Qualifications: Previous customer service experience and strong IT skills are essential.
- Other info: Refer a friend and earn a £150 gift voucher if they get hired!
Customer Service Administrator IMMEDIATE START Cheltenham in office Temporary (circa 2 months, potential for extension) £12.82 - £13.33 per hour (DOE) Monday to Friday full or part time hours available 32-37 hours per week.
Seeking a proactive and detail-oriented Customer Service Administrator to join a well-established organisation in Cheltenham, within the customer support team. You will be responsible for maintaining records, inputting data and providing customer service.
The Role
- Respond to customer enquiries by email and phone
- Update customer account records, inputting data
- Take payments and issue receipts
- Raise invoices and purchase orders
- Maintain accurate records and ensure compliance with relevant legislation.
Skills & Experience Required
- Previous experience working in a customer service administration role
- Strong IT skills
- Microsoft office packages
- Excellent written and verbal communication skills.
- High level of accuracy and attention to detail.
- Ability to work independently and manage a varied workload effectively.
If you are interested and have the relevant experience, please apply with an up-to-date copy of your CV.
As champions of diversity and inclusion in the workplace, Hooray commit to reviewing applications we receive with complete fairness and equality. At Hooray, we are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments during the application or interview process, please let us know, and we’ll be happy to accommodate your needs.
Hooray is acting as an agency on behalf of the client for this position. Our purpose as a business is to pioneer ethical recruitment for a better working world. Hooray is proud to be a corporate member of the REC, the recruitment industry's leading professional body.
DO YOU KNOW SOMEONE FOR THIS ROLE? EARN A £150 GIFT VOUCHER FOR ANY SUCCESSFUL REFERRAL! T&C's APPLY!
Revenues Officer employer: Hooray
Contact Detail:
Hooray Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Revenues Officer
✨Tip Number 1
Familiarise yourself with the specific customer service tools and software that are commonly used in the industry. Being able to demonstrate your proficiency in these tools during the interview can set you apart from other candidates.
✨Tip Number 2
Prepare examples of how you've successfully handled customer enquiries in the past. Think about specific situations where you resolved issues or improved customer satisfaction, as this will showcase your experience effectively.
✨Tip Number 3
Research the company’s values and customer service philosophy. Understanding their approach will help you align your answers during the interview and show that you're genuinely interested in being part of their team.
✨Tip Number 4
Practice your communication skills, both verbal and written. Since the role requires excellent communication, being articulate and clear in your responses during the interview will demonstrate your suitability for the position.
We think you need these skills to ace Revenues Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous experience in customer service administration. Emphasise your strong IT skills and proficiency in Microsoft Office packages, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your attention to detail and ability to manage a varied workload. Mention specific examples of how you've successfully handled customer enquiries or maintained accurate records in past roles.
Highlight Relevant Skills: In your application, clearly outline your excellent written and verbal communication skills. Provide examples of how you've used these skills to resolve customer issues or improve processes in previous positions.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter to ensure there are no errors. A high level of accuracy is essential for this role, so make sure your application reflects that.
How to prepare for a job interview at Hooray
✨Showcase Your Customer Service Skills
Make sure to highlight your previous experience in customer service during the interview. Be prepared to discuss specific examples of how you've handled customer enquiries and resolved issues effectively.
✨Demonstrate Attention to Detail
Since the role requires a high level of accuracy, be ready to talk about how you ensure precision in your work. You might want to mention any systems or processes you use to maintain accurate records.
✨Familiarise Yourself with Relevant Software
Brush up on your Microsoft Office skills before the interview. Being able to demonstrate proficiency in these tools will show that you're ready to hit the ground running.
✨Prepare Questions for the Interviewer
Think of insightful questions to ask about the company culture and the team you'll be working with. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
